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    Stevens Creek Cadillac

    3.3 (9 reviews)
    Open 7:00 am - 6:00 pm

    Services - Stevens Creek Cadillac

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Stevens Creek Cadillac Photos

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    JB Automotive

    JB Automotive

    4.9
    (213 reviews)

    Great service Fair prices and good quality…read more Also very flexible on time so I was able to get it done soon

    I came in because Jorge seems knowledgeable, and that trust is what led me to bring my beloved car…read morein. The execution of the work which is done by the workers is where everything falls short, especially something I paid a couple thousand for. I made specific requests before the job and made requests that were directly tied to the primary repair for good reason, Jorge accepted and I felt assured at the time. But in the end, to my own inspection they were found to be ignored, costing me more time and money to go back in to fix. The shop's decisions led to issues that were entirely avoidable. A part that could've been easily addressed while already disassembled was instead left broken as it was and installed. The assembly also came back loaded with unnecessary RTV and Locktight, as well as some screws being loose or with stripped heads. The craftsmanship is difficult to look past. I was assured the replaced assembly was in good condition and that they would do their due diligence to make sure things would be working right. Initially it seemed fine, but what I found underneath was unfinished work, which led to my discovery of also disconnected components that were also broken by them that I know were not broken beforehand because they were new and made no weird sounds and will now prematurely wear (it also made concerning sounds when I just got the car back initially which is why it caught my attention), also meaning safety concerns due to the lack of detail. Things I specifically asked to be handled were left untouched and unreplaced. I now will have to live worrying about what will break next because of this, what is currently broken that will leave me without my car working, how my car will be affected by all of this and when I'll need to fix everything all over again because with the way things are going it seems like that's where things are headed already, and what actually got fixed or what condition each part is in. On top of that, my car came back with exterior damage deep in the paint that wasn't there at drop-off that looked like it was done while moving the car around the shop. When I raised this to attention, no accountability was taken. They said they weren't sure who caused it and so they wouldn't take any responsibility for the damages. They were apathetic didn't offer to try to help or figure out how they could help, which wasn't very welcoming or reassuring. I now look at my car, and I feel pain and worry from seeing how things are now. Post-primary job, wanting to give them another shot, I had an engine code come up and they didn't diagnose the actual problem, they replaced a new part which still threw the same code and they did not solve the problem. They're affordable and Jorge is knowledgeable. But quality control and follow-through from the workers, and his quality control at handoff is a serious problem that should be addressed. I wanted this to be my go-to shop but this wasn't right, and I cannot recommend someone to come here when things are like this leaving me with a huge burden affecting so much, with a car that now needs more time, money, and effort put into it even after going with all the shop's recommended services and initial reassurance paying in the couple thousand because I mistakenly trusted them.

    Stevens Creek Cadillac - autorepair - Updated July 2026

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