I have been sitting in the drive thru for fifteen minutes (not exaggerating) for one item. I had long enough to log into yelp and leave a review and nobody has even greeted me at the window yet. I only have two stars because I know the food is good. Bad drive they experience though. read more

Tom's is a local favorite despite the perpetual sign that they are hiring. Great food, huge portions, reasonable price, great service. Generally very good, clean, spacious, attentive and friendly staff. You order at the counter and they bring it to you. The food is great but every now and then there is one thing off as I mentioned in the photos hence the 4 star review. Other than that they make excellent pastrami sandwich, great chicken and waffles, burgers, and a great family special that can't be beat. Even with the occasional flaws, still a great place. read more

See all

Seen it many times. First time here. Wondered what a $5 taco looked like at a place like this. Ordered a steak one. Got a fish one. DEFINITELY not $5 worthy! But I think my favorite part was chewing on what I didn't order, and there's a plastic bread wrap in my damn food! I checked my receipt. It says fish. I NEVER order fish tacos at places like this! NEVER AGAIN! To add insult to injury I refuse to eat anymore of this, thus wasting $5.50. Lesson learned. When it comes to fast food, I'll stick w what I know. read more

I will never go here again. The person that cleaned the tables was extremely rude. I asked if someone could clean the tables we were waiting to sit at. His response was "I wish there were more of me. After he cleaned the table, he said we could sit. I asked if we could wait till he swept the floor. His response was "I will sweep it right now. No one has ever asked me to do that before. You are the first one." He responded with a very smart remark. He was so rude that we left instead. He was a smart aleck and said "bye have a good day" when we left. Mind you I had my baby in her stroller, reason why we wanted to wait till floor was swept first. Also, he was the one that threw all of this trash on the floor when he swept the table. read more

Tom's - Pasadena - Burgers Near Me - Pasadena, California

And another bad experience at Tom's... husband went tonight to grab dinner and ordered his Tuna melt. When the person taking his order told him the total, it was higher than it should be based on the price on the menu. The person taking the order said that they raised their prices but hadn't updated the menu. Come on. This is against the law. Bad service and breaking the law. How far Tom's has fallen. read more

Pasadena likes to name it's restaurants Top's or Tom's or Tam's . Hahaha This one is Tom's #31 , newly remodeled. It's got 50s vibes but newly remodeled. Interior with nice art work and classic hard rock music was an excellent energetic start for a good day. One can see his/ her self sitting there weather you are 18 or 81 years old it's great feeling to be there and difficult to explain. Cross my table was an retired gentleman reading his newspaper and enjoyed the meal next a young man watching his vids on his phone . That tells everything about this place. Food itself was great and as Taft were amazing. I felt the freshness in ingredients. But I like low salt plates and it was perfect for me ,if you like a lot of salt in your plate then you need to add it yourself but whole thing taste great. read more

See all

For $9.91, you get a breakfast special with coffee, eggs, hash brown, toast & your choice of protein. I got ham. With the cost of food going up, this is a great deal. Tons of parking with a drive thru & friendly service in Pasadena, what more can you ask for? read more

See all

Thought I'd try the biscuits and gravy as breakfast for dinner. It was just average. Of course it didn't seem fresh (so maybe they shouldn't do an all day breakfast menu?). The cashier took my order at the order board but when I got to the window quoted a totally wrong price. It's was for a different size order. I asked for the correction and it took several minutes to find the correct button in their system. It was a drive thru so no, no real ambiance. read more

Went to Tom's because it had been recommended to us. Went at lunch time and it wasn't busy. Order a burger combo and a Tom's hotdog. Menu on wall had small print about ingredients on the hot dog, so when it was brought to the table I was totally put off by the mayonnaise. If I had known I would not have ordered it. The hamburger was nothing special. When looking for a table, most tables were dirty and some even still had dishes that needed to be bussed. This restaurant has been in this location for quite awhile, so wanted to try it. Will not be going back read more

I've been coming here since it opened and the service and food have gone down in quality! Not to mention you're stuck in the drive thru for at least 25-30 mins. We usually come for breakfast but today, my fiancé and I decided to try their chicken strips and they were burnt! Not only did they have us sit in the drive through for 30 mins but the food wasn't even edible. Yet the kitchens seems full of cooks! If you're looking for a good spot, go to Tops. read more

Tom's - Pasadena - 4 Chicken Strips Special - Burgers Near Me - Pasadena, California

Very accommodating for our Great Autos Scavenger Hunt events large group. Food was out fast and efficiently.

Unbelievable rudeness today. Came to pick up an online order. The lady in the front showed me the food but refused to give it to me after confirming. Went to my car to grab my phone for the confirmation and still did not hand me the order, only one online order so I was the only order. I got frustrated and left but my girlfriend went back for the food we had paid for. Finally someone else helped after same lady refused once again to hand over the food No we are eating cold food at home. Sorry guys you lost a very loyal customer today. read more

I went to this restaurant to eat breakfast and I was waiting in line for about 5 minutes and I was next to order and this Spanish lady cuts in front of me and starting to order, and I told her I was waiting in line before her and she literally got upset with me because she said she did not see me when I was in front of her. I told her I was in line next. She-had the nerves to get upset with me! What I did not like is the cashier took her order alway even after telling him I was before her. This is just bad customer service!! Or it is because she is Spanish and the cashier who taking order Spanish too! This is discrimination!!' If this restaurant expect people to come here then there should not be any discrimination going on. Just bad service and very inconsiderate of the cashier. I would not go again to this place. read more

I got the super nacho and it was pretty good for $12. The nachos I ordered had steak, tomatoes, lettuce, guacamole, jalapeños, and beans (but I chose no beans on mine). And pour red and green salsa all over it. Definitely fill my nacho craving. read more

Our group of five all had a great lunch. Burgers, gyros, and even the pastrami were excellent. Will be returning again.

great service! workers are great and helpful. the food is incredible and so delicious the cook definitely cooked with love for my meal 10/10 recommend stopping by read more

Tom's - Pasadena - Burgers Near Me - Pasadena, California

Been coming to this place for awhile now, I feel like the quality of food has been declining recently. The breakfast is actually very good and had been for some time, it's the dinner and lunch food that's been not so great lately. First off I want to say that they need to change their website and or Yelp hours of operation. Half the time it says it's open to a certain time and every time we go there early to mid evening they are closed but it says they should be open. The burgers used to be good, now they are very mediocre, patties aren't moist, bread stale. Today I got a veggie burger because for some reason they took the turkey burger off the menu. I'm not a vegetarian just looking for a slightly healthier option. The bread was hard and stale on the outside and then just fell completely apart in the inner part of the bun. My whole sandwich crumbled a few bites in. The veggie burger is ok, couldn't taste much of the patty but could taste the mayo and onions more. My husband got the pastrami sandwich and it was hard and dry, very dry. Definitely not anywhere as good as The Hat. The zucchini is actually good, nice thick pieces and most of the time not soggy. The people are always nice and accommodating. One time I did have a weird experience when asking for red onions on my burger, the lady replied that they only had purple onions. Clearly not the smartest reply. I'm verging on not coming to this place anymore unless maybe for a random breakfast visit. read more

Tom's - Pasadena - Bun that crumbled into pieces after a few bites - Burgers Near Me - Pasadena, California

See all

Great burgers and fried zucchini! Customer service is always on point and the atmosphere is relaxed and casual. Their breakfast options are also good. read more

The food is good, but the service was pretty scatter brained. Also, FALSE ADVERTISING on the EBT accepting. There's a sign that says "we accept EBT." IT'S A LIE! People, don't put signs up saying that! It's misleading and it's super unprofessional. I had plenty of money on my EBT and I entered my PIN number correctly. I KNOW I ENTERED IT CORRECTLY! How I know I did is because it worked at EVERY PLACE I used it on that accepts it. You all need to do a better job. Either don't false advertise or do something about your card machines. This is absolutely unacceptable. read more

SHRINKFLATION can be found here. WOW I was disappointed when I got home and had ordered drive thru for my family. $32 order. My breakfast burrito was tiny. Unbelievable. I had to leave a 3-Star review simply because business owners need to stop lying and taking advantage of hard working customers that work hard for their money. They literally fooled us. At least on the menu next to the "Breakfast Burrito" name put an asterisk (*) and say "small size" so we know to order 2. I even left a $4 tip in the drive thru tip jar for the hard working employees. read more

See all

Hot today! Thought I would treat myself to a vanilla milkshake. The worst milkshake I've ever had. I think they forgot the ice cream because it was just a glass of milk. read more

5/5 stars! Service was so great! Every employee was so friendly and happy! Other customers left raving about the great service as well. Food was delicious and self seating was nice. We'll be coming back soon! Make sure to bring cash to tip! :) read more

Great place for casual and fast breakfast. Lots of breakfast deals - the Toms breakfast being the best deal if you are hungry. Order at the counter and they bring you your food. Indoor dining and a drive thru as well. All the other normal favorites available such as pastrami, burgers etc as well. read more

Tom's - Pasadena - Burgers Near Me - Pasadena, California

See all

Been coming here for years. The Boss burger is my go to item. Can't speak much on the rest of the menu... I ordered a kid's burger once. It was just a bun and patty. In their defense, I didn't ask what condiments were included. read more

I'm going say one thing: basic. I've usually gone there for breakfast- the specials are a good deal and the overall prices are reasonable. Scrambled eggs, sausage and pancakes are very good. Hash browns are just ok. My boyfriend liked chorizo and eggs - comes in a burrito with bacon. He rated it a 4 out of a 5. Service is fast and courteous. They always come around and refill your coffee. It's fast, tasty, convenient and inexpensive. A good, basic place for breakfast. I've had a burger there and it was just ok. My boyfriend liked the pastrami sandwich. One criticism is the eggs get cooked of fast. I like they'll bring you condiments quickly. In toddy's economy a reasonably priced breakfast and lunch place is a good find. read more

I've been here three times within the week. First time was outstanding! The steak, the salad, veggies and onion rings were delicious! The pork chop was nice and fat! The garlic dinner roll was nice and toasty! First time, I give it 5 stars. Went back two days later and got the steak again. This time they ran out of veggies so they asked me what substitute I wanted. Told them rice. Bad choice. Maybe wrapped in a burrito, but on a plate, no thanks. The steak was stingy. I give this visit 2 stars. The 3rd visit, I needed to know if it was a fluke. Invited a friend for breakfast. I got your typical breakfast. Which is typical. Can't ruin bacons and pancakes, right? But the person who took our order got it all twisted. Missing items or did not put my coffee on the order and when I asked for it, she said I didn't order one. Then my friend ordered a coffee and OJ. He got his coffee, but had to ask for his OJ 3 times. This visit, 3.5 stars. I like how you can just relax and eat. It does get busy for breakfast on a weekend. I gotta go back, once and for all! read more

See all

First time and we love it It's homey ambiance , good price , good servings , awesome customer service will deffo comeback with my family :) Good breakfast selection and I want to really try other menus read more

Tom's - Pasadena - Huevos rancheros - Burgers Near Me - Pasadena, California

See all

Went there today, September 7, 2023, for a bacon and egg Burrito and black coffee; the last time I ate there was in June 2021. I asked for the hash browns on the side and Pepper Jack Cheese instead of Cheddar. The clerk was pleasant enough and said, "OK!" A very pleasant man. Of course, I trusted the workers and didn't check the order before pulling off. When I finally got home to enjoy the burrito, there was less than one strip of bacon in the burrito, no vegetables that were listed on the menu, and NO CHEESE. This order cost me $11.99. I almost gave the guy a tip, but there was no tip line on the receipt and I didn't have any cash. I must add that I was looking forward to that bacon-egg-pepper jack burrito and I was sorely disappointed. Very disappointed. :( read more

Our car club meets there. The staff is friendly and the food is always en pointe. Big burgers, big salads, big breakfasts. I usually get a turkey burger with grilled onion, jalapeños and cheese. Always incredible. The fries are nice and the onion rings to die for. read more

Tom's special Omelet with hash browns is incredible. I've had it more than ten times. I can't have gluten and the side for this is toast. I wish there was a different side or better yet, a gluten free bread option. I crave the omelet all the time. It calls to me Awooooo awoooooo read more

2 stars because this place used to be amazing. But now, slackin. I get it, breakfast time could be rough if too packed, so I get that pre-making food to serve the rush needs to be done sometimes, but there was no line on a Tuesday morning at 745am, no one in front of me. So why was my entire breakfast cold, except my eggs and the gravy on my cold biscuit. Even the toast was cold. Might be a bad batch, or they truly just suck now. Oh well, at least their Coca Cola tasted really good. read more

We've tried this place out a couple of times and have good experiences. The employees have always been polite. Our second visit the woman taking our order was very welcoming. Special requests were taken without complaint and the food made correctly. The omelets, hah browns, breakfast burritos and burgers are good and tasty. This is a great location if you want a good breakfast later in the day too. It looks like a lot of the negative reviews are about the drive thru. We walked in a ate there during each of our visits, and our orders were fresh and accurate, so it is unclear where the disconnect is. Eating in doesn't appear to be problematic for order accuracy. read more

Tom's - Pasadena - Soda options are Pepsi brands. - Burgers Near Me - Pasadena, California

Used to be good in the past, not anymore. The last two times I ate there, including today, I got sick within an hour. Also problems with lack of cleaning tables and leaving food on the floor. I noticed that the person who handled the cleaning, was touching dirt and cleaning tables, did it without gloves and didn't wash his hands and then handled food. Had a friend who got ill eating their hamburger which was greasy and drippy. Mcdonald's seemed like a better burger than this place. I had an omelette which made me sick . This place is pricey. A burger and an omelette $32. That's outrageous. So many better places not far away from this restaurant that are cheaper and better. read more

Runny omelette even while sitting in the drive through for about thirty minutes. Just like everything else, increasingly getting worse! read more

Tom's - Pasadena - Toms Omelette - Burgers Near Me - Pasadena, California

I ordered the veggie omelet and my husband ordered the chicken breast dinner. Nice size portions, plus the food was delicious. read more

Tom's - Pasadena - Delicious chicken breast dinner. - Burgers Near Me - Pasadena, California

See all

Fantastic little diner with great diner food. Amongst our group we got pancakes (fluffy and tasty), patty melt (excellent), onion rings (big hit), and the pastrami sandwich (huge and delicious). read more

This is always a great place when you are undecided on what to get. They have a variety of choices, great delicious choices. My favorite that I can seem to not order each time I go is the 50/50 burger. It has ground beef and ground bacon, it makes it juicy and so delicious. Customer service is always great. They forgot to gives us extra fries, but because they have great customer service they offered to refund our money and still give us what we ordered. And cant forget to get their vanilla shake, so creamy and good read more

See all

There is nothing worse in this world than being ordinary. Tom's answer to the big questions - 'What matters to me? What is my food going to be in the world?' - have ordinary answers. Considering the value in the average, good-enough-as-is, helps me reorient myself to the actual needs and desires I have....to eat good food. The food here is so middle of the road it is as much above my notice as it is below it. The burgers have buns, lettuce, tomato, meat and all the typical condiments found at the end of a booth. Nothing special. Fries are not made to order, so your mouth lining will remain intact. The soft drinks may or may not meet the delicate balance of seltzer-to-syrup. Chicken strips, salads and sandwiches are so ordinary you will will leave feeling incomplete. We are nothing unless we achieve exceptional heights and the food at Tom's is far from exceptional. The prices are also ordinary and will not make you run away. Contrary to popular belief, there are many advantages to being average: Tom's always has a table available; Tom's never has long lines; and Tom's never has long waits for food. The narcissism epidemic stops here, for Tom's has no desire to be famous or special or to stand out from the crowd. Neither good, nor bad. 2.5 Stars. read more

I write this to warn you about the chicken and waffles. Do not order them. I have been going to this place for years, and feel compelled to warn people about this dish. It sounds like a good deal because you get 4 pieces of chicken and a waffle, but the chicken is absolutely disgusting. It taste extremely greasy and fatty but worst of all, they are extremely small and dwarfed. It almost doesn't look like chicken. I wish I took a picture. The wing doesn't look like a wing, the leg was the size of my pinky finger, I am not exaggerating. I know you may think this may just be one occurrence, but this has happened to me every single time I order this. The last time I sent the food back and asked about it, and was told by the manager they cannot do anything about it because that is the way they receive the 'chicken' from their supplier and they cannot do anything about it. They know and continue to serve it. What a shame. I know folks are not coming to this place for chicken & waffles, but its worth warning before you order, youve been warned. 2 stars because I think the rest of the menu is okay and the service is decent. read more

Today is a sad day . I ordered a full order of biscuits and gravy from Tom's this morning and this is what I got. I received 2 biscuits cut in half and not enough gravy to even cover the tops of the biscuits, usually they are smothered in gravy and there are 4 biscuits. This looks smaller than the 1/2 orders I usually get. Everyone there is wonderful, I appreciate the work they are doing and the food tastes good, but it was just a bad day I guess. read more

Tom's - Pasadena - Very sad biscuits and gravy - Burgers Near Me - Pasadena, California