Got 2013 Fiat 500 Abarth from here about a week ago. Before I get started on reviewing this dealership, I have to mention that I am a very through researcher when it comes to making big spending decision. I had taken care of all the paperwork and other necessary obligations before I even walked into the dealership. All I had to was to sign the paperwork on the price that I had worked out with the sales manager. I am only reviewing the customer service that I received at this dealership, it does not deal with the manufacture or its parent company. When I went to pick up my car with a friend, my brand new Abarth was sitting clean and polished in the tent for recently sold cars. They did a good job of getting is clean and keeping in a prestine mint condition. The sales person, my friend and I test drove the car and she went over all the features of the car. When it came to sign the paper, we could not find the sales person at all. We were waiting on her for about an hour and she was taking care of another customer while I was awaiting my paper work. It seemed like that they had ordered too many of 2013 models and they were rushing to get these cars off the lot. Each car does come with 3 complimentary oil changes. They will work on a good price with you, I managed to snag a $25000 car for $17,000, but I wish that the customer service wasn't pit stop style. Overall, if you are looking at buying a Fiat this is a better dealership in town. Extra info Fiat 500 Abarth - does come with a 1 day professional driving school class, which is pretty cool. read more

Towbin Alfa Romeo - Car Dealers Near Me - henderson, Nevada

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Tabesh was amazing at helping me fine my dream car!! He went above and beyond to make it a comfortable and pleasant!!! We were in and out!! We did some shopping before we went to Towbin and they were the best at customer service and prices! You can't go wrong with Tabesh at Towbin Alfa Romeo!!! read more

Towbin Alfa Romeo - Zombie Killer - Car Dealers Near Me - henderson, Nevada

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Now that I've owned the car for 8 months and have a full view of Towbin Alfa, I would be lying if I said I felt the same way still. Service is terrible to the point that no one even called me once my vehicle was ready for 3 1/2 days until I called for an update. On another visit the advisor said he will bring my car around and waited for 20 minutes before finding out he forgot all about me while standing 20 feet away from me the entire time! The lot is so tiny that I didn't believe he didn't see me waiting. They've never offered to wash the car, but they'll gladly park it at the edge of a painted white awning for 4 days in the rain and leave a paint/hard water stain combo all over it. The only thing the dealer exceeds in is making your car worse than it was when you dropped it off. They happily document a repair was made even though it was worse than before. I don't, can't and won't trust this dealership ever for anything but Its the one and only option in Las Vegas. read more

Towbin Alfa Romeo - Car Dealers Near Me - henderson, Nevada

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I went to this dealership as I seen them advertised on Facebook. I was greeted with a young gentleman by the name of Alex who is so kind and nice. He helped me pick out in an amazing vehicle . From start to finish I was treated like a queen. This dealership really knows how to treat people. I recommend this dealership to anyone who is looking for a car. If I could give them 10 stars I would. read more

Call for help and service....do they call you back? Nope! Unreal. They clearly don't want my money! I've tried a number of times...phone, text, chat via their website.....I'll have to find a mechanic who will take my money and fix my car! read more

I am so happy Towbin has moved to Henderson. I am one of those people that takes their car to the dealership for everything, Every time I go they take care of me from oil changes, dead batteries, to even having my license plate lights changed. My service advisor is usually Angel. He always makes sure Fi Fi da FIATCH leaves in better shape then when she came in. THANKS ANGEL! read more

Vanessa is absolutely wonderful. We've now bought four cars from her and she is the reason that we keep coming back. Jennifer is wonderful as well. read more

I was unsure about the Fiat Brand, back in 2017 when I went into the dealership, I had horrible credit and didn't think I'd be able to get a used car let alone a new car but my sales person Vanessa worked with me and got me into a 500 pop, all my services have been amazing and quick. Fast forward to last week I have better credit but I still didn't think I would be able to get into a newer car and Vanessa was able to get me into an a brand new 500x, and I love this car. I also had absolutely no issues with my vehicle the entire time I've owned it. Best Dealership I've been in and I used to be in sales at a dealership years ago. read more

This wasn't the first time that I had an issue with the service department. This time around was the worst service experience by far. I dropped my vehicle off for a tire and rim service, at my appointment time. All the workers I spoke to guaranteed my vehicle was going to be done today. Not one service person called me with any updates or delays of my vehicle. I called at 5:30 pm for a status, and was told my vehicle would be done by 9 pm, and I would receive a call back to send a Lyft to pick up my vehicle. No one reached out to me and I'm left without transportation for work. The lack of professionalism is disappointing, as they always present themselves as a "A" for customer service. read more

Best customer service ever. Christian from service was really helpful. If I could I would rate it higher the 5 stars. I don't do reviews but I had to because there services were that good read more

after my car's battery died, the service department at towbin alfa romeo suggested i contact roadside assistance to pick up my vehicle at my residence and deliver it to the dealership for battery replacement. after following their advice, i made an appointment with roadside assistance for that evening at 9:00 p.m. at 10 p.m., after waiting an hour, i followed up with a call to roadside assistance to get an update on the status of the tow. the gentleman i spoke with told me that my previous appointment had been mishandled by the agent i had spoken to earlier and would be sending another tow truck immediately. at 11 p.m., after waiting another hour, i followed up with roadside assistance yet again. this time, however, after being disconnected no less than a dozen times, i finally got through - only to listen to the agent on the other line engaged in a separate conversation with her coworker. after placing another five calls, i finally got through and requested to speak with a supervisor. the supervisor i spoke with was horrified to hear of my experience, and not only promised a tow truck immediately, but guaranteed a follow up with either a phone call, email or text message with confirmation. as i had done twice before, i reviewed the issue, my information, the location and specs of my garage, and that my key fob would be left at the front desk. i also made sure to let her know that i would be at work and unavailable to talk or text between the hours of midnight and 10 a.m. she again apologized for my experience, promised a tow truck immediately, and guaranteed a follow up with either a voicemail message, email or text message to confirm. three hours later, while at work, i began receiving numerous phone calls and text messages from the tow truck driver directly - asking for my location, the make and model of my vehicle, and details on what the issue was. as expected, i was unable to respond to these questions i had already answered, and when i returned home at 11 a.m. found a note from my front desk stating that the tow driver arrived but had refused to take the vehicle because he didn't know what the issue was. enter superman. i immediately contacted the service department at towbin alfa romeo and spoke with service manager angel. within twenty minutes, he was at my residence to pick up my vehicle, transport it back to the dealership, replace the battery and return it to my residence. all within a few hours. without his help, i undoubtedly would still be waiting on roadside assistance to get their act together, as i'm still waiting on the supervisor i spoke with to return my calls. a thousand thanks to angel at towbin alfa romeo service - the very definition of going above and beyond. read more

I have had a difficult situation and due to urgent needs to travel across country back home and my Fiat having some electric issues that would've compromised my travels I have encountered nothing but compassionate leadership from Jose Hernandez with Fiat, that has stayed with me late, after the dealership closed ensuring that my car was fit for the road, all this after he helped get it in and get it fixed that same night. I know God works through people but this was something out of the ordinary. This man went above and beyond any expectation, he acted out of kindness and did his best in helping me get on the road safely. I highly recommend this place for buying a car-needs or just simply servicing your car. read more

I was shopping around for car since my mini had hit 120k miles. I called this fiat dealership and spoke with Jennifer. Jennifer had amazing customer service, was extremely helpful and she was able to facilitate a very friendly environment instead of trying to find out how much she could get out of me. Jennifer and Jovan both worked with me to get a payment plan and price that would work with my budget. Jennifer went above and beyond to make sure my needs were met. I then got the opportunity to meet Sica in finance. Sica provided crystal clear clarity and didn't rush the paper process. She made sure I understood everything before we went on and it's something I greatly appreciated. All in all, this dealership is very welcoming and they made me feel like family! Thank you and keep up this type of environment for everyone :) read more

Towbin Alfa Romeo - My new 2015 fiat! - Car Dealers Near Me - henderson, Nevada

Well still have not heard back from Towbin Fiat regaurding there POOR customer sevice, and how they treat their customers, so i reach out to everyone to boycott all TOWBIN car dealerships. SORRY CHOPPER read more

Do not do business with this company . Leased a 2019 Giulia from them . First day had me sit for hours while the "couldn't find the car" . Then i came back when they said it was ready. To which it was not . Shortly after taking possession. I had to resign the contract in 3 separate occasions. They couldn't get the paperwork right. Then i didn't get the green slip till the day the temporary tag expired. Giving me all of no time to register the vehicle. THE BEST PART! i traded in a vehicle which they still 3 1/2 months later have failed to pay the payoff to the bank. I didn't know till i got an alert my credit dropped 80 points . Now i cannot get in contact with anyone from this company .. shady business. Stay far away! read more

Had an amazimg experience getting my 2021 Stelvio. Was taking care of by Hiram, Brian and the rest of the staff. They even directed me to Bryan at My Wheel Guy who painted by brake calipers as if they were done by the factory!!!! Recommend Towbin Alfa Romeo and My Wheel Guy for any of your car or wheel needs. read more

I brought my car into the service department at the Fiat dealership and my car is out there for nine days before they looked at it. I have an electric fire and they I've now had my car for two weeks and still cannot figure out what's wrong with it. When I called them I asked them why it was there so long and they said some people drop the car off 20 days ago and still haven't been looked at. What does that say for their service department read more

Car shopping was honestly the worst and most annoying thing to do until I came to Towbin Alfa Romeo. The first person I met was Dario when coming to the dealership, and he was so kind. I must say when I walked in I was a little annoyed from a previous dealership, but he killed my attitude with kindness. He worked so hard to accommodate and was beyond knowledgeable about the vehicle I was interested in. I loved the car, but was still on a mission to keep looking so I went elsewhere, not realizing I almost passed on my dream car! I received a follow up call from Freddie the next day and he was so outstanding and friendly! Needless to say we definitely closed the deal, which was followed by a call from Brain, who I can also say was amazing and kind, to complete the last leg of the deal! I honestly can say that the entire team made my car buying experience the most amazing! To go the extra mile Dario came to me, which was not close to the dealership at all, to sign the closing paperwork and give a final look of my beautiful new car. I'm so happy that the terrible dealerships I dealt with lead me to the perfect place! From start to finish just a phenomenal experience! I would give 100 starts if I could!!!! Towbin Alfa Romero is the absolute BEST! read more

What can I say besides the best car store experience ever !!! The staff was very helpful and kind and professional. One person in particular I'd like to point out is The Salesman Saleh, he was so chill, down to earth informative and professional in every way you can imagine. He was always ready to help in any circumstance always knew exactly what we were looking for made it his priority to make sure we were Happy! Salespersons like Saleh are very hard to find these days because you can tell he was genuine from the heart and wanted to make sure that we had everything we needed for an amazing car buying experience! My 100% recommendation is that if you're in need of purchasing a vehicle go to Saleh trust me you'll leave there smiling from ear to ear!!! read more

Took my vehicle to service and informed the tech ahead of the appointment that I've had to put air in my back passenger side tire every 7 days for a couple of weeks. The low pressure light was also coming on. I live far so I called and scheduled an appointment. Upon arrival I reiterated the tire issue. The tech called me back to service and informed me "they didn't see anything, a water leak test had been performed and there was nothing wrong with the tire". Exactly 7 days later, my tire was low AGAIN! I went to a shop down the street, and guess what?? There was a huge black nail in the middle of the tire in question. Also, forgot to mention that the reason I needed to return to the dealership was because my service light wasn't reset at my initial service appointment. So that was the beginning of the annoyance. Anyhow, we all pay a lot of money to drive our vehicles and expect service to do what they say they have done. That's not been my experience with this dealership. Now I'm out of pocket $30 for a tire repair that shouldn't have needed to be done had this service department been thorough. read more

We are so happy with our new edition to the family. The staff at Towbin Fiat was awesome!!! The process was seamless and we left with what we wanted. We will be back!! Thank you all for everything!!! Ray and Shaunta read more

Towbin Alfa Romeo - Car Dealers Near Me - henderson, Nevada

What a waste of time, I went there today to get my second Alfa stelvio, I was offered a deal by a previous manager and the new manager didn't accept it, I was told to come In when my second lease is about to end and after spending over two hours, I was told that they can't commit to that deal, I wish I knew that before I went there , that's why I don't like car dealership, they will keep you there forever, I came to take a deal and I left disappointed read more

Service was fear mongering saying car was not safe to drive due to serious oil leak and needed oil daily and $3k+ to fix. Has not replied to texts. Multiple other mechanics checked and agreed the problem is not as serious and car is still safe to drive. Oil has not gone down or needed to be added in 6 months completely contradicting what was said by fiat service agent. read more

Honestly the BEST sale experience I have had, not only with a vehicle but possibly anything in my 27 years. Vanessa and the entire team went above and beyond even though I was a thorn in their foot for a few days. Cant say enough good things about my experience and would without hesitation recommend them. I was about to purchase another car when I drove by their dealership by chance and just thought I would look. Not only did the Fiat 500 win me over but the customer service here is what really turned me from the other dealership. A+++ -Christo read more

Towbin Alfa Romeo - Our new baby Weiby weighing in at 2,333lbs 9oz. Welcome to the family - Car Dealers Near Me - henderson, Nevada

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Two bad experiences back to back. Earlier this year lost keyfob to Spider 124. Called to order a replacement. They said should have it in one week. Called back week later they said two weeks. Called back two weeks later they blamed manufacturer on defective replacement keyfobs. No timetable for replacement. I had to buy a knockoff after renting a car for a month. Jump two months later. Made appointment for routine maintenance for 10am on a Monday. Estimate was 2 hours to change oil, install filters, and break fluid. 5 hours later work finally is started on car. They said they had many cars in front of me. Huh? I made an appointment. So much for that. read more

Had a real dilemma the day after Xmas. Family from out of town, airport visits to make, someone I was trying to get to work, and car problems. Very stressful. From Scott's updates, the courteous sales floor monitor, and Vanessa, who dug into things and helped arrange transportation. All displayed kindness and professionalism. I also appreciate the unseen techs. Glad to have the holiday past, and know that my dealership team can be depended on to try to do their best. read more

I started as a Fiat aficionado when I purchased my car from Findlay fiat I love my Abarth I've owned it for around three years I plan on keeping it for longer so hopefully nothing happens to it! I used to bring my car to Firestone for my maintenance on it, and I've four consecutive bad experiences there and I won't give them anymore of my business the only reason I kept bringing my Abarth there was because it was next door to my house. My last two oil changes have been at Towbin and they do an amazing job Rocko and Josey go above and beyond for me! Free car wash when I come, they remember my name, making an appointment can get a little tricky but overall complete opposite of firestone and that's a good thing! read more

Well the Fiat dealership finally moved back to the Auto Mall !!! We thought would be great... But--maybe I just have bad luck. Brought the car here last week for an oil change they said one to one and a half hours it took over 3 hours.... And yes we did have an appointment ...very disappointing... But to give them at least a little credit they did comp it and didn't make me pay for it While we were here since we had a LOT of time to kill ...I went to the parts department and ordered a simple lug wrench. Yes, the price was good AND t came in in 4 days.. so they say but I've been sitting here for 15 minutes waiting for them to find it .. jeez SURPRISE!! Fiat website screwed up and the part # that it told them to order was incorrect.. SO OF COURSE I LEAVE THERE THOROUGHLY PISSED OFF BECAUSE THEY HAVE TO REORDER THE PART.. I'VE DRIVEN 3/4 the way HOME AND NOW THEY CALL ME AND SAY OH ..WE LOOKED IT UP AGAIN AND WE HAVE THE PART IN STOCK.. COME BACK AND GET IT. And of course they tell me the new one cost $45 more than what I paid so they will go ahead and absorb the cost.. Have a feeling it's time to sell the Fiat because if they keep giving stuff away they're not going to stay open very long.. What is it with Tobin I just don't get it?? That's why I will never take my truck to their Dodge dealership.. I had the same problems with them.. I actually take it to the Jeep dealership and they do a much better job read more

Tina is incredibly unprofessional. Have been trying to get ahold of someone to inquire about my car which has been getting serviced for over 2 weeks which is ridiculous alone. I call and she picks up the phone and puts it down to send me to voicemail which is full. I had to call on a separate phone to even speak to someone. She should be fired. read more

I came to this location on a Friday and didn't expect much. I was greeted immediately with a friendly smile from Keith who was with us the entire time. We then met the manager Jose that was excellent at answering all questions and concerns I had regarding the vehicle, pricing, and servicing. He was extremely knowledgeable, patient, and was very helpful when it came to understanding my new vehicle. Also, he was VERY timely in responding to any messages I sent him. He deserves a 5 star review from me! Furthermore, Keith was also a great help. He took us on the test drive and explained the vehicle and its features. He also answered all of our questions and if he didn't know the answer, he didn't hesitate to find out. Surprisingly, he even called the day after to see how everything was. Thanks again Towbin! read more

JC from service is a complete joke. Went there to service my boyfriend's car and he was extremely rude and condescending. Walked around saying he was the boss now and "does what he wants." You have real winners working there... read more

Excellent customer service and treatment...went the extra mile. Josey was a great advisor... we will be back for sure... thank you!!!!!! (they serviced my fiat 500x without an appointment!!!!) read more

Edited Mon. 9/25/17 The review below seems to have been effective in putting a stop to the nonsense as set fort in the following review. that is, the phone calls have at least stopped: for now anyway. S0 far so good. The secret to NOT getting myself in trouble for everything I wrote in the review below is: 1. every word I said was true. 2. I could prove everything. How do you prove stuff like this? Keep your phone records for one thing. Every time someone calls from wherever, and this works for pretty much anyplace or anyone, save that number and their name with your contacts and label it accordingly. Below is the original review. WFN They're headed for trouble. WHAT makes these people think that harassing people by calling them repeatedly, NOT just from Las Vegas but from Phoenix AZ as well, is going to make them want to buy a car from them??? I do not f*ing get it. As I mentioned to the first sales rep I spoke with, I HAD every intention of buying my next vehicle there as a FIAT Spider was a very serious consideration. But after the stream of calls from them that followed: NOW, it is officially UNCONSIDERED. I will buy a car from Towbin ("anything" now,) NEVER as I also mentioned to them that buying a vehicle at this time is neither a priority nor practical as it is not within the means of my budget. When the first fellow I spoke with said, "Okay, thank you very much sir have a good day!" I did not know he was trying to be the funny man. Not long afterward the phone calls began and didn't stop. Presently, I have the four different phone numbers they called me from of theirs blocked. They can no longer call me. Previously, I asked them not to, then I told them not to, and they kept calling anyway. Therefore If they cannot take the hint from what I first requested compounded with my having blocked those numbers they called me from, if they did not get my message and decide perhaps to call from an outside line I will first try the Department of Consumer Affairs. If that doesn't work, (???) Well, maybe contacting Tricia Keene on 13 Action News will help, or Channel 8s, "8 on Your Side," consumer help line??? Maybe the BBB? DEFINITELY, if all else fails, LEGAL ACTION of some type, MEANWHILE, TOWBIN FIAT, BRING IT IF YOU DON'T LIKE IT, OKAY? JUST DON'T CALL ME ANYMORE. Telling you people, asking even just wasn't enough. I'VE GOT PROOF YOU DON'T KNOW WHEN TO STOP. Are you happy that it came to this? Still amused? Am I still not clear? No correspondence in order to respond is necessary. Again, just don't call me anymore, and I'm done including the word "please" in that sentence. So I repeat so no one can accuse me of not issuing the promise of legal action, civil if not criminal BBB, Dept. of Consumer Affairs maybe, whatever it takes to get the message across if you call me from yet another line or something. You should have my e-mail I can 'Spam' Let's see what happens, right? From where we stand now, and from now on, If Towbin FIAT actually GAVE me a car I wouldn't take it because I'd have to take it there eventually for maintenance and I want nothing to do with that place. As for whoever is reading this, who knows, maybe YOU'LL be sorry too for ever contacting them. Personally, I DON'T think they are funny if repetitive phone calls is their idea of a joke. (Yes, I'm at my wit's end with Towbin FIAT.) One thing is for sure. they have effectively helped me decide what my next car WON'T be (but was DEFINITELY going to be. Seriously. Just not right now, NOT AT THIS POINT IN TIME, like I said at least twice to them, but they JUST wouldn't have it.) How many times do you have to say that, about anything? Either way, Towbin FIAT has used up their allotment of that number of times and then some. Bottom line as far as my next car when it's practical for me: I don't want a FIAT, period. Finally, as at least one person mentioned earlier, if it were possible to give a negative number of stars I would do the same. They've made this personal now. ATTN: TOWBIN FIAT STAFF:, No need to respond, just DEFINITELY do not call. Personally, I'm done with Towbin FIAT's nonsense, tactics, etc. In conclusion, talking to Towbin FIAT for me was like certain world leaders asking certain countries to knock it off already with the nuclear testing or something. (You see how well that's gone?) So don't forget I warned you folks and take note of the options for courses of action available to you if your experience with them goes like mine has. Some people have to learn the hardest way. Good luck, (If you call them you'll need it.) Sincerely,. William F. Nappi read more

If this app allowed us to rate this business in full honesty.... they would receice a negative 5 rating. This place is shady and a queationable at best. I have been a customer for several years and have always had some sort of issue. My last two occurrences was the straw that broke the camels back. They did a bait and switch on a repair..we were quoted one amount and when we arrived they increased it by almost 100.00. They replaced parts that was not faulty.... Then i recently decided to trade in my fiat 500 because they had a truck i have been searching for. So i completed the sale last friday and was told that they were going to give me 1 key and whwn i brought the second key back for the vehicle i traded in then i would receive the second key. Today i went in to exchange keys... and to my surprise they tell me that it only has 1 key and i have to buy a second one. I explained to them that is not we discussed. They said it would be our responsibilty... So i have to pay for another one of your mistakes which now cost me 330.00. The way they treat thier customers is completly wrong and they should be held accountable. BUYER BEWARE. read more

Just purchased my new Alpha Romeo which I looooove! Thank you to Meir who helped me get the price I wanted and for the patience on findinh me the exact trim I wanted. Ozzy which I believe is the manager was pretty cool and helped me get approved for everything. For sure coming back for another car when I can! read more

I recently took in my car for service and they where absolutely amazing. They where able to get me in the next day at my desire time. My passenger seat was broken so my car had to stay there longer which was fine because I was going out of town. Angel had great communication with me updating me about my car. He also was able to store my car for a week while I was gone. Angel was able to answer all my question and went above and beyond. read more

I needed to stop by the parts department and I have to say Shawn R. was so kind and informative. I highly suggest you ask for him if you are ever in need of anything. read more

Josey, in their service department is hands down the best. Ask for him if you ever go in, he'll take care of you with whatever. Doesn't even have to be in regards to an Alfa Romeo and he will point you in the right direction. Been going here for 3 years now, and can't complain. Love my Guilia and the service it gets year round. read more

Justin did an amazing job at providing information in a timely manner and assisting me in finding something that suited my needs. While I was unable to get in on their promotion Justin did a divine job at showing me all of my options. Excellent customer service, job well done Justin! read more

It began when I saw an ad for a special on the Giulia and low and behold, they actually honored it. Can't say that for my local dealers. When Vanessa Rau contacted me, not only did she not pressure me at all to buy but she actually had me waiting lol Gave me plenty of time to "sleep on it" haha but in the end, she found me the perfect car and the perfect deal. I'm stoked and will absolutely consider them for my next purchase! read more