I have been taking my leased car to Sayed Hashimi for service. He gets things done quickly and ensures I'm aware of any recalls. The shuttle service is arranged efficiently, and my car is returned promptly. This outstanding experience inspires me to consider another Hyundai for my next vehicle. It's the perfect blend of car and service that truly makes a difference. read more

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I leased the Ioniq 5 limited and I had the most amazing experience at a car dealer ever. I worked with Adnan. Agreed on the pricing over the phone. Sent my DL and insurance over email. Then drove to the dealer and signed the documents in less than 30mins. No hassle, no surprises and simply the most courteous people. I have been buying/leasing car for 35yrs and it's never been this smooth! read more

Took me 2 hours to buy my brand new car from them. Great!! For a routine scheduled maintenance for a 2023 Tucson with 8k miles at 8AM? Almost 9 hours!!! This is insanity. I'll sell this car before bringing it back here for maintenance. read more

Naveed was great! We love our new car. They were helpful and easy to work with and we would def go back. read more

Dublin Hyundai - Car Dealers Near Me - Dublin, California

I've got Good service from Rahil Sunday and Today. Thanks Rahil, you saved my time a lot. read more

5 Stars! I have no idea why this place has only 3.5 stars--it deserves 5 gold stars! The service was outstanding--timely, efficient, and professional. They truly value your time, listen to your needs, and go above and beyond to meet them. No games, no runaround--just honest, straightforward service. We had the pleasure of working with Adil, Tom, and Sam, and they made the entire experience seamless. I'll definitely be coming back for my next car and hope they'll still be around! Highly recommend! read more

Nick was a delightful sales guy and he was the only reason I entertained the rest of the experience honestly. If I end up buying a car here, I want him to get all the credit for it. Came in to test drive a car I've been wanting for a while now and wanted to get some numbers to start seriously thinking about buying in the near future. Nick is smart, genuine and has a great sense of humor. Ask for him if you come! As a young well-educated woman, I was disappointed by the patriarchal sales tactics I witnessed from some of the other folks here. I won't include those names, but do want to share that feedback. I'll be back! And I'll ask for Nick lol read more

0 stars! I would not recommend this dealership! They sold us a car with the wrong license plate and we are still waiting to hear back from them as to when this issue will be rectified. This is considered fraud! It's been more than a month and we are still waiting for their response! Response to Marika below: You did not drop off new plates at my home--only the paperwork that you were unable to process. Please verify your information. I had to escalate this issue to your General Manager last week, who then informed us that we had to correct the mistake your dealership made and go to DMV for processing. Also, you stated that this was DMV's fault when it was not. This was your dealership's fault for overseeing that you had the incorrect license plate on a car that you sold us. read more

Recently i brought my new car Elantra hybrid . And my experience was outstanding. The staff is to friendly welcoming. Lauren was the key person to make my mind for this beautiful brand new car . She explained me about this car a very professional way . She always answers my questions. I appreciate and thanks to Lauren for suggesting me to buy my first new brand car . read more

Service dept do not honor their appointment. I have an appointment for warranty eveluation. When I got there Rahil Abed told me that the warranty person and his supervisor is not there and yet appointment was made with him. He wants me to come back some other day. He also got upset when I try to ask if anyone else can help. Worst service experience. read more

Took my Hyundai Santa Fe to Dublin Hyundai Service Center, and while the service took a few hours longer than expected, the experience was nothing short of top-tier--thanks to Mariane Urbino! Not only did she keep me updated throughout the process (because who doesn't love a little anticipation?), but when I needed a ride, she sent me a Lyft--even late in the evening at 7:30 PM! Talk about commitment. Mariane, if customer service were a love language, you'd be fluent! Dublin Hyundai, you've got a true gem on your team. I'll definitely be back (hopefully not too soon, though--let's keep my Santa Fe happy and healthy!). read more

Mariane was great! I was a walk-in appointment and from out of town, and had an emergency that required me to bring my car to the dealership. She helped expedite my concern, was honest and upfront with what to expect, and was able to get my car back to me with the issues resolved! Awesome customer service! She went above and beyond! read more

My beef is NOT with the dealership. Dublin Hyundai has been very good. However... Hyundai Motors Finance (HMFUSA) does not honor their own contracts and they stall, stall, stall on making it right. When I drove my car off the lot, now 25 days ago, we had a fully executed lease. Several days later I received my payment information from HMFUSA, and it was different. The difference was small; that in itself wasn't worth arguing about. But they violated the terms of their own contract, and refused to fix it. If they expect me to follow the terms, they should also. My beef is NOT with the dealership. However, between my calls to HMFUSA and the dealer calling them, there have been perhaps ten calls over the course of a few weeks, without any progress. That said, it seems that Dublin Hyundai should have the responsibility to fix this. BTW, before you jump in, the lease is clear that it cannot be changed (to my detriment) without notifying me in advance and getting my written concurrence. read more

Always enjoy coming here to get my car serviced. They always get me in no matter my car needs. Marcos helps me most of the time in the service department and always provides great customer service and makes the process go seamlessly. I always feel taken care of here and I have never had an issue. You are in good hands taking your car here. read more

This was the worse experience I have had as a car buyer. I would NOT recommend this dealership to anyone who is looking for a smooth experience or honest sales people. In August, I was looking to lease an Ioniq 9 EV. When I called them they gave me the details and even sent me a Docusign with the lease contract. I said, "okay, I'll sign." However, they told me the vehicle would not be on the lot for about a week, so I couldn't sign the contract until the vehicle was there. They told me they'd honor the same terms and let me know when the vehicle was on the lot. When the day came for the vehicle to be there, they ghosted me. I called and texted the sales person (Lauren). No response. My wife and I decided to just drive there to see what's going on. When we got there the manager said they had just sold the vehicle and asked if we wanted a different car. AWFUL service and complete dishonesty and lack of integrity. This sort of practice is what gives car dealerships a bad reputation. read more

I'm a returning customer because Dublin Hyundai's customer service is exceptional. A special mention to Adnan and Lauren! They made the entire process incredibly smooth and demonstrated exceptional knowledge. Unlike some dealerships that pressure you into making a purchase or withhold information, Dublin Hyundai provides a welcoming and transparent environment. read more

Sayed was very helpful and took his time to explain all my options very well. He communicated with me throughout the day with all the car updates read more

Seems like don't want to help people. Stopped by on a Tuesday morning. Wanted to check out a santa fe. Not busy and met a sales agent right away. Walked the lot and he told me it's the most popular car and these rows of cars were waiting to be sold. Told him I was comparing it between a Highlander, so wanted to test drive. He Went in, and came back and said "key system down" but I needed an appointment to test drive anyways. That's a first. Didn't know Hyundai is so high end now. Thanked him and drove to concord Hyundai and drove there and ended up buying there. read more

Frustrating experience with the Service department. There were many delays for my vehicle, and it took 3 business days to get a response/update, past the originally quoted pickup date. I understand delays happen, but being ghosted by my SA multiple times is not a great customer experience. It was also frustrating to get my car back in filthy condition (not how I brought it in). I would recommend going to a different Hyundai dealership (the San Leandro one has been fantastic with timely updates, transparency, and they wash your car before returning it). read more

I was in the market for a Hyundai Tucson. Dublin Hyundai had a CPO Tucson that I was interested in. I was ready to purchase the Tucson cash/same day but they kept adding Dealer Addons. I asked them to remove them twice and they kept trying to negotiate and kept asking me what price I was willing to pay. I was willing to pay their advertised price for the used car, but it appears in my opinion/experience with Dublin Hyundai that asking for them to honor their advertised price was too much to ask. read more

I actually bought my Hyundai/Elantra from this dealership! Everyone is professional and knowledgeable! Sayed and Sina was the one who helped me with my service. They did everything quickly and professionally! I highly recommended this place. read more

I just recently had my Genesis serviced and the service manager Ronesh was extremely helpful... keep up the good work..

I called this dealership to see if they could beat my local dealer's quote on an Ioniq 9. I was texting a salesman named "Nate" (who I doubt is even real) and they claimed they'd beat it. I live all the way in the Central Valley so Dublin is a bit of a drive. I told them if they guarantee it in writing, I'll come get the car. "Nate" tells me that his sales manager will bring in an ioniq 9 from a dealer for me with whatever color I want. They call me the next day and tell me "hey we got the car you wanted in gray! Do you still want to do the deal?" I told them yes and they asked me to come in. I drove 80+ miles (in a vehicle which they knew I was trading in) and sure enough the car isn't there. I was greeted by an incredibly rude sales associate named Lauren who told me "Nate isn't here". Lauren also informed me that the car is "almost here" and it should be here before they close. It's 6:30pm at this point and there's no car. She then proceeded to tell me that the car is still in transit and that they'll give me a loaner car. I didn't want to be burdened with having to return their loaner because they lied about having the car we wanted. When I asked why they didn't tell me this over the phone and why they made me come all the way to Dublin to walk away without the car we were promised, she and her sales manager became very defensive. The sales manager, Luke Supinger, stormed out like a child after I called him out on his lies and said, "fine I'll just sell the car to somebody else". This was after I told him I would have just sent him the money and signed the lease over the phone/internet if he had been honest. This man toddler just attempted to take our trade in vehicle and have me sign a lease to lock me into a car that I haven't even seen yet. If I could give this dealership negative stars, I would. Avoid at all costs. read more

Marcos was so helpful today. We dropped by with an issue with our seat belt and he fixed it super fast. Thanks!

In June 2024 I bought a Genesis GV70 from Dublin Hyundai/Genesis. I love the car but their service department is horrible. I have had two experiences with the service department. The first was a week after purchasing i brought the car back to have a protective coating applied to the paint. I received a call telling me the car was ready to be picked up. On arrival they had a hard time finding the car. After about 30 minutes they pull the car out and nothing had been done. Had to leave the car another day. The second experience was this week. They had contacted me about the car needing service. I was surprised that a 6 month old car with 3000 miles needed service. They explained that they wanted to make sure everything was good. The service was scheduled with valet pick up service for Monday at 8:45. No one showed. At 11:00 I called, got voice mail and asked what happened and to call me back. No call back. Called again at 1:30. 24 hours later still no call back. I called again and demanded to talk to the GM. Instead they connected me with a lady who handles paperwork for the service department. I requested that she have the Service Manager call me. She said she would tell him. Another 24 hours still no call. Again...love the car. Service Department...not so much. read more

Great experience with Mariane Urbino during my service. She made sure I was taken care of with a loaner since the service was a little longer than expected even though I didn't schedule one ahead of time. read more

The service advisor Ron was ver helpful seeing I needed help he approached me courteously and got my questions answered quickly - Great Service read more

Great experience with Rahil. Reliable, skilled, very helpful and handled my car issues smoothly.

It has been a frustrating few years dealing with the service department of Hyundai/Genesis of Dublin. For background, I have a 23 Genesis SUV which came standard with complimentary 3 years of valet service. Unfortunately out of the several times I've needed service for warranty repair or regular oil changes, I've only been able to use this perk ONE time. Why? Well first of all the Genesis app does not let you book valet at Dublin. And 2nd of all you can't seem to get anyone from the service department on the phone. If you are lucky to get someone on the phone your appointment for valet service is at least 4-5 month out!! Now, if you don't want to wait you can bring the car in, but they never have loaners. I'm not sure how you can service Genesis cars and not have loaners. How do you expect to compete with the luxury car market if you can't provide loaners? This last time I went in I didn't bother trying to book the valet service or asking for a loaner ahead of time. I was going to simply drop the car off and have them provide Lyft/Uber for me to get back home. But of course this dealership wasn't done disappointing me. They discontinued the Lyft service and now we're expected to wait over an hour for their shuttle to drop off/pick up. I'm so over this place. Absolutely ridiculous. read more

I've been a loyal dublin Hyundai customer for years. I regularly bring my vehicles here for service. i've noticed this for a long time now and haven't said anything because I thought maybe it was a one time thing but this person in this photo always seems to be yelling at someone every time i come in here he never seems to be happy. I took this picture in concern, not knowing if the man was on drugs or if he was sleeping, but sleeping on the job is crazy when you're at work. It is also very unprofessional for your clients to see these type of things go on on a regular basis which will drive customers to not want to come to this location and you guys will lose business because of that. I think something needs to be done or maybe he needs to be relieved of his duties because this job seems like it's a little too much for him. read more

Dublin Hyundai - Car Dealers Near Me - Dublin, California

I am planning to purchase a car and came to Dublin Hyundai to just look at some hybrid options as I commute a lot to work. I got the experience to work with Nick Khoshaba to look for a car, and he made the whole experience so easy and stress-free. He listened to my needs, offered helpful advice, and never pressured me to make a decision as I am very indecisive. Although I didn't end up buying a car this time, I'll definitely be returning to Nick in the near future when I'm ready. He's knowledgeable, patient, and truly cares about finding the right fit for his customers. I highly recommend Nick Khoshaba! read more

Had a great experience with Sayed. He was very patient and helped assist us even after the dealer hours.

Five stars all around for Hyundai Dublin! Rahil was awesome, super communicative, professional, and just easy to work with. Got a loaner with no hassle and my car was ready way faster than expected. read more

This was one of the best customer service experiences I've ever encountered. I was greeting upon arrival by Amir who helped me as soon as I parked my car. He was transparent, polite and considerate of my time. He answered all my questions and kept me updated on the status of my car. read more

Took my car in to the service department to get a faulty cover checked. I was helped by Ron who is the best. He checked me in checked out the issue and personally walked to get a shop employee to help with the fix. Problem fixed in minutes! Ron even took the time to check my fluids personally, answer all my questions and had me out in a total of about 10 minutes. Best customer service I have had in dealership. Thank you Ron and all the Dublin Hyundai team read more

Rahil did a fantastic job assisting with my car service. He was professional, efficient, and had everything done in under 2 hours. Really appreciated the quick turnaround and clear communication--highly recommend! read more

Rahil was very helpful and knowledgeable. He took care of my service needs with professionalism and courtesy.

I came here in a time crunch to get a car due to unforeseen circumstances. Navid made my car buying so painless with his expertise, kindness and patience . Anthony from finance he was funny, kind, patient and knowledgeable despite navigating a new system . When I had issues both Navid and Anthony helped my needs with professionalism I never experienced with BMW ( my old car ). Amir from service also was quite helpful and reassuring . Overall I am very happy with Hyundai ! I wish I remember the name of their manager there (Richard ??) he was also very kind . I do love my car and the way it drives . If our considering give them a try . read more

I should have listened to the Bad Reviews. Good: 2 hour response to my requests for info helpful salesperson that got answers quickly to my questions. Bad:First couple answers we got to our questions were wrong They only got us the correct answers after I argued for a bit about what their website said After multiple call backs getting answers, I never received the photos of the vehicle that I was told were on the way. Ugly: After an hour drive down to look at the vehicle we find out that not only did it have almost double the advertised mileage on it, no one seemed to know where that extra mileage came from. When the paperwork was worked up in spite of the extra mileage, there was additional fees, making the car more expensive than advertised, one of which was for a security system that came standard on every one of those cars, that was in the car at the time they advertised the price. Salesperson told us they simply can't remove anything on the price, all the fees were the same everywhere else (they are not, I checked) and that since we are not financing, just outright purchasing they are already losing too much money on us to budge on the price. Basically they tried to pull the old bait and switch, like so many dirty salesmen of the past. Wish there was someone that would actually do something about this if reported, but we all know there isn't so just save your time and frustration (and gas money) and go somewhere else. read more

We bought our new car with Lauren, she was kind and friendly and helped us navigate through our options. She gave us a great price and was honest with all the information. We asked many questions, but Lauren was patient. The process was speedy too. We highly recommend Dublin Hyundai! read more