I have serious mobility issues and needed a mobility vehicle to shop there at your Laveen location and was casually, unapologetically dismissed on two different occassions. I was told that people steal them. I would have spent about $200.00 on one occasion and about an equal amount on another. How many other people have experienced the same thing. You are losing money for not resolving that problem. I drive past Fry's to more accomodating supermarkets even though I know I will have to pay more. I think being met with such a lack of empathy makes a difficult life even harder. I honestly hope you can resolve this problem because I would like to shop there. read more

I really feel bad for the staff at this Fry's. Corporate and management are driving customer service into the ground. Thanks Giving week and 3 check out lanes are open. Only one set of self checkout are open and managers are just standing around. If I had other choices I wouldn't be here. read more

This Frys does a piss poor job of stocking the things that people clearly purchase the most of. Get rid of the clothes and patio furniture and how about you stock the "groceries" people need. The Frys on Bell and the one on Greenway always have plenty of what people purchase most. In my case (ruffles quest chips and quaker sweet chili rice cakes). They are ALWAYS out or super low. Need to hire an new supply chain manager perhaps to understand that complicated philosophy of supply and demand. Won't be going back. read more

Heads up! Make sure to check your expiration dates on drugs purchased from this location. Picked up some Benedryl for my daughter two days ago only to find that new $6 box expired in December of 2020. Do better, Fry's! read more

Fry's - New bottle of expired Benedryl - Grocery Near Me - Phoenix, Arizona

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The service departments close and open at different hours than the store, super frustrating for evening shoppers, the checkouts also close down at a certain point and it's only self checkout. We're always frustrated after trying to shop there past 7pm. read more

We came here to use their outdoor pickup option. When we ordered stuff they indicated what they were out of and offered us other varieties of the item or offered to cancel those that were not in stock. We got a bunch of reusable plastic bags out of the transaction. read more

We shop at this store all of the time. We purchased a Home Depot gift card that had been hacked and had a zero balance. We contacted Kroger customer service and they opened a case. I contacted them two weeks later and they informed us that they will do nothing to make us whole on this. They referred us to Home Depot who of course will do nothing to assist us. Very disappointed in the way that Kroger handled this. Will not be shopping there anymore. Obviously, no loyalty to regular customers. read more

The self-checkout lady was so rude not just to me but to the other 2 customers that were beside me. This was at the Frys on Hatcher and Cave creek on Nov 30 at 1pm. She was a young Hispanic lady. The parking lot was full of trash and my cart had a unfinished drink in it. It was so gross. I will never shop there again. read more

For some reason there seems to be a level of snottiness that exists even in grocery stores in Phoenix. I mean, grocery stores. First, this is one of those Fry's that sells clothes. Expensive grocery store clothes. Okay. You are totally separated from the aisles you need to get to by a clothing/shoe department you never asked for or expected because you thought you just needed bananas. The store has no rhyme or reason which led me to write this review. I was having an incredibly hard time finding a simple item so when a very managerial looking man walked past me I asked him if he could help me. This obviously very managerial man said he was helping someone else and would be right back with me. I waited for him to finish, he did, looked straight at me and walked off. I mean in the most disgusting way. It made me feel like I didn't deserve to be helped in this grocery/clothing store. I was dressed in gym wear and not Fry's couture, maybe that was it. At any rate, this eyeglass/half suit wearing slug should be fired. It's a grocery store, not Bergdorf's. Thanks for the .70 off each gallon of gas, though, that must be the talk of all the Phoenix millionaires who shop here. Get real. And work on your customer service, it's your job. read more

My husband and I asked the Fry's Bakery to make our gender reveal cake. They were extremely professional and made an amazing cake for us! We absolutely loved it! It was also very professional. It was much less expensive than a stand-alone bakery and the cake looked and tasted amazing. We decided not to find out the gender beforehand and the team at Fry's was very careful about not revealing the gender to us, which we greatly appreciated. When we cut into the cake, it was very obvious what the gender was and there was no way to tell from the outside even when we asked them to use frosting instead of fondant. read more

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Out of all the Fry's this is my favorite location! The store is clean, love the flow and layout. Employees are so friendly and helpful! Big shoutout to the deli guys! Sorry, didn't get a name, but the gentleman slicing up my deli meats, was so nice! Usually, for whatever reason, the deli department in most stores, are a bit rude. Not here! Plus the Boars Head meats are amazing! This store offers cooking classes in a very Cool kitchen, I took a schedule, and hope to book with them soon! Produce is always fresh, stocked, and nice selection, the wine cellar is phenomenal, meat and seafood market is great as well. This Fry's is a "Marketplace," so they have housing items as well as groceries! A nice one stop shopping place, to get all your needs without making multiple stops! read more

I love all the variety at the store and the employees always look happy. This store hAs a great cheese selection and sushi!!!! Oh and the decor! I love the seasonal decor!!! My only complaint is a about whoever does the produce picKing for clicklist. Please train them better on picking out nicer fruits and veggies. Some people just don't knnkw how or what to look for. Today's order I had carrots that were brown and split. My peaches were over ripe. My potato was just weird. I also didn't get my paCkage of frozen veggies. It was only $1.00. But still!!! Anyway, the employee that brought it out was friendly and everything wwas packaged good. I love the idea of shopping on my Phone and piccking up. I know it sounds lazy but it helps on impulse shopping and saves me $$$$ read more

This store used to be great. Shelves were fully stocked, store was clean, and produce was top in the city. Then they started having management changes and it went to hell. They call it a Marketplace but their smaller stores are stocked a lot better than this one. I would say this flagship store is sinking fast. read more

We've been long-time Fry's customers for a while now. Due to the Pandemic, we have been utilizing ClickList to get our weekly grocery orders. For two weeks in a row now, our order was delayed. At least last week they had the courtesy to call us ahead of time and let us know our order was pushed back: but when that rescheduled time came the order still wasn't ready. This time around we got no warning of our order being delayed. We showed up and only when we called into the ClickList desk did they tell us our order was delayed. Cancelled on the spot. I went in and spoke with the manager, Taylor, who was about as apologetic as a fish sandwich. This store needs to get it together. Until it does, there are plenty of other grocery stores in this area We can choose from. read more

Such a shame what has happened to this store. When I moved here 8 yrs ago I was so impressed with what an incredible market this was. Over the years it has steadily gone downhill. Now it has turned into a cheap junk store. Ugly cheap clothes and toys and nic nacs every where Produce is old and poor choices. Now I use it for pharmacy and pet supplies only. Very sad because it's convenient but I have to go elsewhere read more

Really disappointed, stopped in on Wed and the hot counter food was barely anything and no one manning the department. I was so looking forward to some wings from the hot bar for a bbq I was going to that night- and it wasn't even on! I ended getting some scraggly looking fried chicken and it tasted awful- Just why?! read more

I ordered groceries earlier today for pick up on our way home from work. When I ordered, the time said "order will be ready between 5pm-6pm". My better half dropped me at our house to feed and let our dogs out. My better half just returned home to inform me that our order was "still not ready". There was zero communication to us that Fry's was running behind. If Fry's employees are unable to get our order ready to be picked up at the pick up time provided to us from Fry's then Fry's needs to stop the pick up service and employees need to increase customer service and communicate with said customer. Lastly, this happened to us 2 months ago and we still haven't been refunded for our old unfulfilled order from months ago. This order also needs to be refunded. Hopefully a manager is reading this. I have physically shopped at this Fry's in the mid morning and after work. When I shopped after work the produce area looked like a "trashed farmer market" and when I tried to ask a produce employee he rudely said all our managers leave before 2:30pm. It is my hope that someone in upper management who actually cares about Fry's reputation and it's customers will read this horrible review and make the necessary changes to improve and deliver the services on time. I also hope that since both times I have been charged yet I don't have the groceries that management will credit the cc used corresponding to each order. read more

Am so disappointed with the Passover display this year. Usually, the gentleman who arranged everything was incredible. I haven't seen him for a while. Whoever took it over did a terrible job on just the basics like Tam Tam crackers. The person in charge obviously doesn't know what sells . read more

Was unable to purchase food because I did not have card or cash ,systems need to be updated so they can except Apple Pay or digital wallet as in tap pay, etc. Fries is great, systems Just need to be updated. read more

Just wanted to give a shout out to the Florist at this location. It is down the road a piece from my apartment and this is quite simply the best and biggest Fry's Marketplace in the entire state of Arizona....if not the Country. She hooked me up with a great corsage for my wife.....and I didn't give here many details except that I wanted Cali lily's and they had to be white. She asked me a couple of questions about my wife's dress and the rest as the say was history. I returned a couple of hours later and there was my beautiful corsage waiting for me to give to my beautiful wife. While this may not be the cheapest place to shop for your groceries....they do have everything from the covered parking outside......to the free valet parking as well. Wine and Cheese bars.....to cooking class stations. Massive deli department......to massive bakery area. The aisles are spacious.....the self checkouts are a must try.....and the customer service is top notch. When your leaving they even have a Redbox for you to rent movies if your into that kind of thing as well. Don't let me forget what I started this review with......the Florist Department.....simply great and I will be back for all my flower needs in the future. Eat, Drink, and be Merry my Friends!!!!! read more

I have died and gone to grocery heaven. This Fry's is unlike any I have seen in Arizona. It is chic and humongous, but it is also well laid out and sectioned off. You could spend all day in many of the different departments or just run in and pick up a few groceries. Starbucks Smoothie Bar Olive station Beautiful floral department Outdoor Garden Center Sushi Station Wine Bar Lounge Awesome produce section Jewelers and chocolate stations Tortilleria Gourmet everything you can image if you want to spend a little more (meat, seafood, cheese, vegetables, fruit).. And on and on Covered parking Car Wash Vallet Loading Assistance And on my last trip I even saw the Easter Bunny. Completely awesome! read more

Fry's - Easter Bunny at Fry's! - Grocery Near Me - Phoenix, Arizona

It's not a grocery store, it's an experience. Presenting, Fry's: "The Experience." (Check out my pics, you won't believe your eyes!) The words "grocery store" or even "marketplace" don't come close to describing this place. It's more like a Disney Grocery Land. Before you even walk in the door, you'll see free valet parking, car wash, and covered parking. Walk inside directly into an over-the-top floral department. Looks like something out of a Donald Trump wedding. There's a tree with twinkly lights and oodles of gorgeous fresh flowers. Look to your right and you'll see the cooking school. You can sign up for a variety of classes, at reasonable prices, taught by local chefs. Keep walking and you'll be in the produce section, actually more of a world's Farmer's market. It has the usual produce, of course, but also unique items such as shitake mushrooms ($50 per pound), blood oranges, kumquats, and miniature pineapples. But the beauty is, they also offer regular apples, oranges, mushrooms, etc., at competitive prices. It's the best of both worlds, competitive traditional foods with availability of exotic items, should you wish to indulge. That same concept extends throughout the store. Naturally, there's a wine cellar, but can you believe they also have a large wine and cheese tasting bar? And then (drum roll please) there's the bakery. I think I could live there. A normal selection of breads, cakes, pies, and pastries are intermingled with high end and artfully presented confectionery masterpieces. There's a tortilla factory too, you can watch them being made and sample them while they're still warm. But wait, is that a Cupcake Shoppe? Yes, can select your cake, filling, frosting, and toppings and they'll assemble you very own customized cupcake while you wait. The candy counter is mesmerizing: chocolate dipped strawberries, caramel apples, chocolate dipped marshmallows, the list is endless. Okay, admittedly, I've spent too much time on the sweet treats, but it leaves me spellbound. The meat, dairy, deli, prepared meals, seafood, frozen foods, canned goods, and international foods are available in vast and varying supply. Gees, there's even an entire section of the store called the "Kosher Experience." Plus, the pet food aisle contains a refrigerator stocked with fresh meat / dog food, should you decide to pamper your pet. This place is amazing and is worthy of a full day school field trip. Heck, it's worthy of an adult field trip. Even so, I want to stress that normal grocery items are sold here too and at competitive prices. It's a win-win for the customer! As you'd expect, there's a pharmacy and a bank within the store. But would you expect a jewelry store? Yep, if you so choose, you can buy a diamond ring as you're checking out of the grocery line. That'll give you some added bling when the valet pulls up with your freshly washed car and helps you load up your groceries. read more

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Now, I don't know about you, but it's hard to be a fancy lady. Luckily, I can shop at The Fancy Fry's. Sure I might be in my sweats and I'll fight you over the last turkey, but at least this place has covered parking and complimentary valet service. Neither of which I've used, but it's the thought that counts. This Fry's thinks about me and my needs. Do I need twenty different types of cheeses? No. Am I going to buy twenty different types of cheeses? Yes. Fry's has got my back (and my wallet) and I'm okay with that. I love this Fry's. You can get all your grocery shopping done here since it has many more items the normal Fry's but all at the same low prices. Plus, there's a wine bar, smoothie bar, sushi bar, omelet bar, olive bar, etc. all located within the store. I really love their huge cheese selection and can get caught up in the frenzy of delicious cheese and barely notice half my cart is gouda, smoked cheddar, and brie. (This has happened more than once.) I usually only come here when I need to do some serious shopping because I always spend way more than I would at a regular Fry's since there are so many options. Luckily, I can stock up on essentials and delicious extras. This place is an experience and definitely one you should experience at least once. Even our out of town guests beg to be taken here. I know I'll be back - when I run out of gouda. read more

A grocery store. I'm writing about a grocery store. Really? Yes, really. What IS this place? So bizarre. It's like the Epcot of Fry's. You walk in and there is a lounge. (see pics) Big ol' leather lounge chairs, tvs. WTH? I was brought there by a friend who frequently hangs out at the wine bar there. I make fun of her a lot because of this, but I am a good sport so I joined her. Lo and behold there IS a cute wine bar there. You can get glasses of wine ranging from $4 to $7. They also have a variety of beer on tap, cheese plates, and pasta, as well. When I lived in Raleigh there was a French restaurant that had the most amazing white burgundy I've ever had. Except you couldn't buy that anywhere because the restaurant monopolized it. Fry's had it!! Would I schlep out here just to shop? No. If I lived closer I wold for sure shop here. It's HUGE and FANCY.You could park your car in a car wash area and it would be cleaned while you shop! But if you are in the area, go to this Fry's. It's amazing! read more

Fry's - Seriously? A lounge. - Grocery Near Me - Phoenix, Arizona

Fry's Bistro Pizza A delicious experience watching your pizza made from scratch. The dough is put on a plate that scooooshs the dough to a nice round circle approx 10 inches. Then you pick what toppings are on it. Then placed in the oven. It takes approx 3 minutes to cook and what awesome piece of culinary art. Tyler made the pizza to order with a smile and explaining the process. A custom pizza too look kewl. The pizza was soo delicious can't wait to order another. read more

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The staff are always friendly and helpful. As far as prices they are competitive with others.

Wow. This is like a Fry's Marketplace infused with everything that is good and expensive at other gourmet grocers. I've never seen so many different exotic fruits. Dragonfruit, anyone? The bakery inspires the 5 year old in me to say "Gimme, gimme, gimme! All that is chocolately, glittery, pretty goodness!" Food allergies? Rest assured, you will find a wide selection of soy, dairy, gluten, and whatever else is popular these days- free food. Enough kitchen utensils to please Emeril. Wifi of course. Covered parking, now you're just spoiling me rotten. Fry's low sale prices-am I dreaming? I have to stop in every time I pass by, because even when I don't know what I need, this store has it! read more

CUSTOMER SERVICE is horrible. AVOID THiS LOCATION!!!!!!! First off I have shopped at fry's for over 10 years and typically go to the store in old town Scottsdale and have never had a problem and think they have a great staff. However, my fiancé went to the store off of Tatum and Shea and was not only made to feel extremely uncomfortable/ but also threatened by the staff before she left the store empty handed. While shopping my fiancé simple asked several employees what isle a couple of items were located (asked 4 different employees) without any help and met with an unfriendly attitude from the staff. When she was ready to check out she then chose to go to self check out lane being that she just had such a negative experience with the staff prior. When she attempted to go to self check out where other customers were also checking out, two different employees then ask her back to back if she would check out in one of the isle with an attendant. She declined as she was upset about how she had been treated by multiple employees prior and just wanted to BUY the groceries and leave the store. As she started to scan the food at self checkout three different employees stood directly behind her, she then looked over her shoulder and asked why they were only standing next to her staring only at at her while she was checking out. She also asked the employees to back up since she began to feel uncomfortable and intimidated by the employee's standing so close to her. They were extremely rude and then got into a verbal altercation with her and even went as far to say f*** you and get out of our store. My fiancé feeling threatened and very uncomfortable at that point left the store without any of the groceries she was about to PAY for, while she was walking out the female attended who told her to f*** off aggressively walked behind her into the parking lot. I truly hope upper management takes a look at this situation and makes a point to not only discipline the employees for giving terrible customer service and then basically bullying a customer while there trying to check out just because they chose to use self check out. Management please do something about this. It's one thing for employees to be unhelpful but it's a whole other thing to gang up on a customer for simply using the self checkout, and then to swear at her and kick her out of the store. read more

Amazing. I agree with someone above... if they don't have it--you don't need it! This place is beyond the scope of your imagination. Everyone is friendly, the place is wicked clean and everything is just as orderly. The car wash is for the OUTSIDE of your car unless you want a "minor detail" for $35... a full detail is $100. Even with the VIP discount (15% it is a bit steep). And yes, they will load your groceries for you... but c'mon... are you really THAT lazy? There is covered parking but don't let that fool you--consider it shaded. Rain will still come through. More seating than a restaurant scattered about... and YES... free wi-fi (which allowed me to upload pictures directly to Yelp). Inside you will find: -- Starbucks -- Cooking school (classes vary, $25+ per class for adults only, $20 for kid/adult). You can partially register for one by just calling, but payment is expected ahead of time (2 days). See more and the schedule at: http://www.frysfreshattractions.com -- Extensive gluten free selection (dare I say better than Whole Foods across the street?) -- Lots of TVs -- Cheese bar All in all, every time I come it is a wonderful experience. Everyone is patient, kind and attentive. Plus, in my experience, the lines always go quickly. read more

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Fry's Floral sells the worst aged flowers. Last three times I purchased flowers there were disasters. Their roses wilt on the second day home. I cut their stems, and gave them food upon getting them home and they were in the trash day three. The previous two times, when I got flowers home and unwrapped them half the leaves fell off and they wilted that day. I have better luck with TJ's flowers. read more

OMG This Fry's is a DREAM come TRUE! This is how I want grocery shopping to be! Holy goodness, I could live here... Ok, so this is one of the flagship Fry's stores, and has everything. When you pull in, theres free valet (im sure you have to tip though) and covered parking. Customer service here is awesome! I had a girl unload my cart for me at the check out! Who does that? Loved it!! They have a sushi bar here, FULL deli with lots of premade dishes and plenty of meats, cheeses and breads. They have a full wine cellar and hold wine tastings as well. I checked out the wines, and they have everything! They have your typical $20 bottle, all the way up to a $400 of red wine. Nice! I was also thrilled to see the nice selection of Kosher items here as well. They even have a cooking school. Totally worth going here. Make the time to do the drive because this is how grocery shopping should be!! read more

I'm on a special diet with my gi doctor. No seeds from fruits or vegetables. Starbucks inside of Frys, I was craving a smoothie and asked the employee what smoothies, strawberry! Real seeds I ask? No! concentrate! He made it! I drank the smoothie and filled with seeds! I spent all day in hell with my colon reactionary to the smoothie. Employees get to know your product to help us with gi problems, which is many. It is not fair! I think you guys owe me with a credit plus!!!! read more

I love this new Fry's concept store, there is so much to see and do here. Depending on what you're in the mood for, you can just do some regular grocery shopping or if you want something to eat for lunch or dinner this place can fit the bill too. They have a great hot and cold bar as well as made on the spot sushi which is not too bad for a grocery store. While you are here have a glass of wine and some cheese at the cheese bar or if coffee is your thing there's Starbuck's or try the juice bar the choice is yours. You can eat and relax in the bistro area, sit by the fireplace and watch TV or just dine outside and have a chat with a friend. What other grocery store offers all of this? Oh I forgot to mention the chocolate dipped strawberries that are available year round and the gourmet cupcakes where you can create your own combination or just grab some pre-made ones to go. I can go on and on but I think you get the point. Other Perks: Covered parking in the lot Valet Parking Mobile Car-wash while you shop Fred Myers Jewelers Ethel M Chocolates Tortilleria A Nice Book Selection DVD & CD area Gourmet Meat department (Dry Aged beef and Wagyu beef) Gourmet Fruit & Vegetables available (check out the mushroom selection) Nice home & housewares area read more

Go if you want zero customer service. Nine carts and one cashier. Horrible management obviously to give a single employee all the work. Capitalist and money grubbing to minimize staff to such levels. Never again. read more

Fry's - Hope you like waiting for forty minutes to check out. - Grocery Near Me - Phoenix, Arizona

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This is the grocery store of all grocery stores. It's a really nice grocery store, think Gelson's with so many delicious counters for sushi, sandwiches, bakery, etc. AND, then in the back is a whole other store like almost a small walmart/target. They had awesome home goods, skin care items, clothes and a beautiful garden center. I wish I lived in AZ, I would shop here all the time! It was great! read more

Love this grocery store. I usually never shop at Fry's and shop at Safeway, but this is the ONLY Fry's store that I will go to. It's fancy and always has items that you wouldn't normally find in a regular grocery store. We usually only come here though for the pastry department....and the fresh sushi. There's a sushi roll there that we always have to get when we stop by and it never fails us. For some reason, I can't remember the name, but it's basically a california roll with some mayo spicy sauce drizzled on top. The guy who stands there and yells out "fresh sushi" could take a break though, his voice is annoying. Anyway, my review here is for the pastry department. We have ordered our sons birthday cake here for the past 2 years....last year they were cupcakes with angry bird rings on top. Delish! This year, we ordered a quarter sheet white cake with whipped cream topping using their Despicable Me theme of Minions on the cake. The cake turned out the exact same way the picture did. We were impressed - and more so, we were so impressed by the taste of the cake. It was so good! Our guests also asked where we purchased the cake. So kudos to the pastry chefs at the Fry's on Shea & Tatum! We'll definitely be coming back. There's also some limited cover parking which is great for those super hot days - but expect to drive around if you're looking for a spot. And they have valet, too, for the super lazy. They also will wash your car for you (for a fee) if you want, while you're shopping. read more

I have to give these guys 5 stars compared to the other grocery stores. Went there the other night for wine tasting. Had two amazing glasses for $8/each. Also had their prepared food which also was very good. The wines were somewhat expensive, but not unreasonable. Loved their wine room. food: 5 parking: 4 service: 5 selection: 5 wine: 5 value: 5 read more

Normally I would give this nice store 4 or even 5 stars, but was in there day before yesterday and saw 7 people without masks. Only one was elderly and I don't think percentage wise the remaining maskless had respiratory problems. I saw no one question them.Even Costco requires masks! I would have asked about this but there were too many people around customer service! I think I'll try another store and see if it's better! read more

Overwhelming! I feel like I needed a nap after taking a trek through this Frys' signature Market place. Even then name is huge :P Foodie- If you cant find it , it dosent exist. Hot spots- They have laid out this place perfectly, from the great wine tasting location right by the cheeses. The sushi stations.. its just perfect. NameTags- The staff ,I'm sure, understands how overwhelming , and are super helpful!! The nicest group of people. I love that they hand out a map of the place right when you walk in cause YOU WILL need it! Dont forget to stop by the cooking class area and speak with the chef! One down side- Other than just too many people, but its a new store, if you are shopping around with a cart and decide to stop for a wine tasting , there is no place for your cart. You know some places have a stroller parking spot, they need one for your cart. Break it down- It the best thing ever. read more

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Ben shopping at this location for 10.5 years....way before the redo. I loved it then, so many markdowns and bargains. I still love it no but not for that reason. It's so fancy, lol:) Love to shop there. Only draw back......annoying moms in that area.....Your wearing work out clothes and your to lazy to take your cart back! Your in work out clothes!!! Take your freaking cart back- lazy @ss.......... read more