Good food but seriously the worst online and phone ordering system in America!!! On line I can't place an order for their (cheeseburger special no less). because I get down to a drink selection and can get no further. Gives me a choice of sprite or Diet Coke then doubles my food order and won't let me order at all. Okay so I'll try a phone order if possible this AI system is even worse, Can't understand anything and finally asks if I'd like to speak to a real person l? God yes please. It's some lady in a central location in Texas I think, that is no better than their broken online order and about equal to the learning impaired AI hostess. Seriously not even worth the effort to order take out here anymore, so good luck Kona with this level of horrible customer service you'll need it. read more

Happy hour is a great deal and they have a delicious sangria. Definitely a good spot for a girl dinner. Foods pretty good, but not amazing read more

Kona Grill - Gilbert - Sushi Bars Near Me - Gilbert, Arizona

Dirty- lamps have not been cleaned in a while. 2 inches thick of dust. Silverware dirty as are menus and tables. Service- sub par Prices -$21 for a shallow soup bowl of calamari. Not filled. Having been in the industry I will tell you that shallow soup is the same as a cup. read more

Kona Grill - Gilbert - Coconut Shrimp Roll - Sushi Bars Near Me - Gilbert, Arizona

Food and service was good. I feel like our group got seated fast and out waitress Lexi was nice

Have the carrot cake!!! Our service was excellent. Glad good HH is back! We had the prime rib meatballs and they were amazing! read more

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After going to the gym and running errands, I needed to get something to eat. Since it was Valentine's Day thought we'd beat the crowd and go for a late lunch and early dinner. We had an amazing experience, the food was delicious and the atmosphere was great. The customer service was outstanding! Sara went above and beyond to make sure our experience was perfect by being attentive and helping us with deciding on a few good food selection. There's such an amazing variety of food to pick from. So fresh and delicious. I love the option of dining inside or out, either option presents a wonderful atmosphere. read more

Kona Grill - Gilbert - Sushi Bars Near Me - Gilbert, Arizona

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Sold me a gift card that they seemingly never activated. Frustrating enough situation for the family member I gifted it to, but now making me jump through hoop after hoop to try to get them to fix their mistake...still haven't. Done with this place. read more

I genuinely hate giving a bad review when the people involved tried hard but didn't succeed in terms of satisfaction. But it is what it is. In fairness to Kona Grill, we dined there on Christmas day. Of course it was busy, so I'm taking that into account or I likely would have given only one star. We had early reservations for dinner (4:30, if I recall) and didn't have to wait for too long beyond 4:30 to be seated, and there were 8 of us at the table. It took quite a while before we saw our server - again they were busy, I get it. Took a little while to order food as well. Food took quite a while to receive and as they were dropping plates off, I literally said to myself, tell me this isn't the portions they serve. My $49 Filet Mignon looked like it was maybe 4 ounces. A small dollop of mashed potatoes on the side and that's it. I cut into my steak and the first couple of bites were a bit under cooked and 100% without seasoning. Bland is an understatement. Spending $49 on a steak and dollop of potatoes (no vegetables, no salad or soup, etc), I would expect the steak to be overwhelmingly amazing. By the third bite, now in the middle of the steak, it was basically rare. I ordered it medium. I could have handled medium rare, but not rare. The server took it back to cook longer, and the request was denied by the kitchen because I had eaten from it. It would have been easy to put the filet in its own separate pan and throw it under the broiler for a minute or two, but I receive the steak back, even colder now than before, still rare. They offered to cook a whole new steak but by this time, everyone else was done eating. I took it home and cooked it more, but In addition, one of my nephews received the wrong order entirely and two other people at the table felt their meals were so-so at best. My mom's prime rib was fattier than they normally are and overcooked. It was no more than 1/2 thick (if that) and it was clear it was not cut straight from the rib cooked medium, like it should. It was likely a piece that was undercooked and they broiled it too long. They were also out of several things, which we were notified of when the server came back from putting our order in, including mac and cheese for one of the kids. Had to put in new orders. Keep in mind, we were there at the beginning of dinner service, not at the end. Unfortunately, not one person in our party of 8 was truly happy. I get they were busy, I get things happen, but it just wasn't a particularly good experience and being on Christmas, we had hoped for so much more. I will say the server was very friendly and professional. I don't blame him for most of our experience, most of it was the food, the cost and the portions (other than the salads a couple of people had, they were large). Considering the cost for 8 people and the experience we had, portions, etc.. I don't see any of us going back anytime soon. read more

I have never written a food review in my life. This was one of the worst dinners I have ever had. My steak seemed like it was grabbed from the fry's clearance meat section and over cooked to hell with zero seasoning for $32. The mac and cheese was hard, cold, and mushy poop pie. 100+ dollar meal for 2 save your money. read more

Person at the front wearing glasses @ 6:35 pm 2/13 is not only sarcastic but had me wait and extra 45 mins after my reservation time and stated "it's valentines people are eating" read more

We were excited to come here on Christmas Day this year as they have a really good children's menu selection. When we arrived, the hostess was very rude. Then when we sat down, we were advised to order food right away, this was before we even were given water. Then we found out they are not offering the kids menu on Christmas and the only thing they had was one meal that no kid is going to order. It was turkey, stuffing and vegetables. We went ahead and ordered our food. None of the food had any flavor, asked for A1 for the steak to maybe give it flavor and I was told they ran out of it. Worst meal I have had in years and spent $200! The service was horrible too. I get it's Christmas and they are busy but if you can't be nice, offer decent service and decent food just be closed then. read more

Me and my man came here for our anniversary,the service was okay! It took them a very long time to come back to us so we could order the food and for us to get the food,it's also FREEZING so seriously don't forget a jacket .The food tasted mid it was nice presentation,but we ordered everything off the happy hour so really we got what we paid for lol!! The loaded fries,we were warned that they weren't just regular loaded fries lol but we still did it.....that was a mistake,they tasted like it was too much goin on but the fries them selves were good!!The place itself is beautiful,a nice place to have a date but I wouldn't say the same for the food,the wine was gross but definitely gets you right very fast, it's very strong so be careful lol!! read more

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The food was great, the service was great, and I loved the fish, and I loved the Ambiance.

I came in for my birthday and had a great meal! The sashimi bowl is awesome! Great portions and flavors on the sushi, and perfectly complimented with rice. Lots of great appetizers and mains to keep me coming back, and good deals during Happy Hour too. The service is great, David was so welcoming and helpful! He answered all my questions with ease and brought the food out with perfect timing. Nice calm ambiance, everything is clean and organized and fresh tasting. Make sure you sign up for their rewards before you come. read more

I've been to a few different Kona Grill locations and after this last visit I'll say this is probably the last time. The decor hasn't changed in many years and its starting to look really outdated. The large fish tank is nice but honestly not the attraction it was years ago. We were seated near a family with so many kids that were running around I felt like I was in a zoo. I'm not against family friendly restaurants but when the prices are what they are I expect a bit more. Speaking of prices.....$25 per sushi roll?!?! Seriously? Most of the appetizers were in this range as well. With a party of 4 including two kids who had one dish each and split a desert, one roll and one appetizer and our bill was over $150 before tip. That is absolutely insane for the amount and quality of food received and only one drink included. Our server was pleasant but I was really turned off when when my wife and I were asked to provide id while we're sitting with two kids who are in high school. Nearly 50 and looking it I'm over estblishments not being able to use some common sense when it comes to carding patrons. read more

Our family came here for our Christmas dinner. We had a reservation for 5:45. We were seated by 6:15, our server came to our table by 6:30, and we didn't get drinks until almost 6.55. Additionally we didn't order food until 7::30 due to how busy our poor server was. The avocado egg roll appetizers were mushy, the chicken story fry was ice cold, was sent back and then I just decided it was disgusting with fatty dark meat chicken. For the wait, disgusting limited food options, sub par service, and $275 bill, I would never recommend this place for a holiday dinner. Hopefully Management takes a look at the operational side of things for the holidays next year ass this was a complete let down and total waste of money. read more

Our two families ate there on Easter. 5 adults with two 6 year olds. I have to be honest - the meals were not very good. cheeseburger was dry and without taste. clam chowder was not very good. had much better at High Tides. Asian stir fried entrees lacked flavor - they tasted like they were "store bought" and microwaved. The chicken served on the Asian salad was cold - as if it was chilled, then cut up and served straight on top of the salad. Shockingly bad. The sushi roll appetizers were decent but again nothing exceptional for a restaurant that is supposed to serve fine Asian. The Two kids meals turned out to be the most enjoyed by anyone at the table. Total bill was $241 and we all agreed it was way over priced for the quality of food that was served. We'll never be back. Much better restaurants can be found in the Southeast valley! read more

Sooooo disappointed. We ordered 2 Asian salads with chicken and water to drink $60.00!!!! What a BIG RIP OFF! The chicken was dry, pre-fried and tough. The salad was bland. We used to love this place and would go there every weekend for salad and sushi! Never again! They've lowered their standards. Premium price for low grade food. read more

Terrible overpriced Christmas meal. Was so disappointed and will not eat there again. Prime rib and 1/2 tail lobster way overpriced $43? Prime rib was thin, too rare. Lobster tail was the size of a large curled shrimp in its shell. Brussel sprouts and service was good. read more

I came here on Christmas Eve so I expected the service to be a little backed up so I won't grade that as I think our waitress did a great job and her waiting on food and drinks to be made isn't her fault. However, the rest was pretty low. We got the fish and chips, steak, and kids chicken tenders. We also ordered a drink and meatballs. For a restaurant that was $200+ for that, I expected the food to have a taste but everything was so bland and really flavorless. You all need a new chef, it was that bad. The espresso martini was probably the worst I've ever had. Very disappointed in this restaurant. read more

We used to love coming here, including getting friends and family to have a fun outing and meal. Since off late it's becoming bad to worse. The food was bland, it's just sad to see the dishes which were served were way smaller in portion size (when it can be shared by 2 persons as a whole meal), every dish we had lacked a lot of flavour and was just plain bland,.. just the overall "food experience" was terrible. Not sure if the chef has changed or what's the issue but last few times, Kona grill has disappointed and lost it's charm.. We definitely won't be returning here anymore.. read more

So, I have the happy hour Burger. It wasn't horrible but wasn't that good. Kinda had to force myself to finish it no flavor at all. The service is okay Young individuals more concerned with talking to each other than serving but wasn't bad service just wasn't anything extraordinary.. this was the first time I had the burger normally I get sushi or the lettuce wrap. I'll stick with that next time. The atmosphere is always nice.So, I have the happy hour Burger. It wasn't horrible but wasn't that good. Kinda had to force myself to finish it no flavor at all. The service is okay Young individuals more concerned with talking to each other than serving but wasn't bad service just wasn't anything extraordinary.. this was the first time I had the burger normally I get sushi or the lettuce wrap. I'll stick with that next time. The atmosphere is always nice. read more

Kona Grill - Gilbert - Menu - Sushi Bars Near Me - Gilbert, Arizona

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We had dinner here on the 12/25, as it was one of the few spots open, but had made a reservation. Despite this, we still had to wait for about thirty minutes to be seated, as the restaurant seemed to have overbooked on reservations. Furthermore, our party of 11 ended up having to be split into three different tables. Food was not great-- The cheese of the burger I ordered was barely melted, if at all, and it seemed to have been quickly slapped together. It did not seem worth the price. However, this might be more attributed to how overwhelmed the restaurant was at the time we visited, rather than the skill or effort of the chefs. Service was slow (once again likely due to the restaurant being overwhelmed) but our waiter was positive, energetic, and friendly, providing good service to the best of their ability given the circumstances. read more

Being close to New Years I decided to eat at Kona Grill and the ordered the Cilantro Lime Chicken. Was very disappointed as the chicken was not fresh chicken breast, but factory processed meat. Rice was good as was the sauce. For $32.00 I would expect to have a fresh chicken breast. If I go back, I'll not order the Cilantro Lime Chicken. Be careful what you order. read more

We came here for a date night and to experience Arizona Restaurant Week. The food was so delicious! The Picasso Roll was spicy and beautifully presented. I loved the Ribeye Meatballs. The Cilantro Lime Chicken was the best bite of the night. The only bummer of the evening was dessert; the brownie seemed like it was not made in-house, it was dry and not exactly flavorful. The service moved at a glacial pace. Everyone was super friendly and apologetic, but it took almost 2 1/2 hours for three predetermined courses to come out. Luckily I enjoy my husband's company! I probably wouldn't come back here based on the service. read more

Kona Grill - Gilbert - Sushi Bars Near Me - Gilbert, Arizona

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Me and my family came today to enjoy a thanksgiving lunch, we had such great service by Rich. He was very attentive and made sure that we were taken care of. He even took pictures for us. When we received our food he asked if we needed anything and if we did he got it right away. So thankful of this amazing meal and service. read more

We came to Kona Grill in Gilbert on June 21 to celebrate my daughter's birthday with family, but unfortunately, the experience was a major letdown. Although our server was polite, she seemed distracted and overwhelmed. Service was incredibly slow--basic things like silverware, napkins, drink refills, and to-go containers had to be requested more than once. Definitely not what you expect from a place that brands itself as "upscale." Adding insult to injury, my sister had a $25 sign-up coupon from their rewards program, which they refused to honor. There were no disclaimers or restrictions listed, but we were told "the system won't allow it." That felt like a bait-and-switch and left a bad taste before the food even arrived. Speaking of food--sadly, that didn't redeem the night either. Everything we ordered was forgettable, and overall, the experience felt like a waste of what should have been a special evening. It's especially disappointing given that Kona Grill is part of the same hospitality group that owns STK Steakhouse. After this, I have zero interest in trying STK. We won't be back--and I'd think twice before recommending it to anyone looking for a quality dining experience in Gilbert. read more

I have been a customer for over 15 years and this was by far the worst experience. The service was very slow, they didn't realize what was on their website, offering happy hour all day,had to prove it to the manager....nobody knew what was going on It seemed like ,and the sushi rolls are about half the size they were the last time we came here.. Never again sorry, kona we had a good run. read more

Kona Grill used to be one of my favorite restaurants. I seldomly eat there now simply because the prices are outrageous and the quality of food is subpar. I figured I would give it another run to see if anything has improved as it has been a while since I've been there. I'm sitting here eating my to go order and it is so overly spiced that my lips are on fire. I can handle spicy, but this is out of control. So not only did I spend a small fortune on my order, I can't even eat it because it wasn't even prepared properly. And to add insult to injury the sushi preparer forgot to put enough fish on the inside of my roll. This is so sad... read more

Kona Grill - Gilbert - Skimpy sushi - Sushi Bars Near Me - Gilbert, Arizona

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Ugh. The worst! ! I should have walked out when I sat down to hear the table next to me asking to speak to the manager. I paid $22 for a sushi roll with only 4 pieces. I asked the waitress if that was half a roll and she said I know right, I dont know why that one is so small. Never saw the waitress after that. Luckily there was a kiosk tablet thing on the table so I paid and left. So disappointed! read more

We came here on a whim after we changed our mind about going to another spot in the San Tan Mall area. I am very happy with our decision! I've always enjoyed the Kona vibes, as it isn't fancy or too casual and is good for all walks of life, including kiddos. We were seated right away, even though it was dinner/happy hour. Our server was very nice and got our drink orders and kept us up to date on when our food was coming out. I got a happy hour spicy roll and the shrimp tacos. Just a forewarning, the shrimp tacos are spicier than expected, but so very tasty. I also got a sake bomber, which I always enjoy when having sushi or seafood. It was my mom's birthday, so we got a complimentary dessert. She chose the seasonal chocolate cake and it was soooo good. I do feel their prices are sometimes a little high for what you are getting, but if you stick with the happy hour menu, you can get some great stuff for a great price. read more

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Not so happy, happy hour. We wanted to try this place for their happy hour food since it looked like they had great deals and were the only restaurant open late. The restaurant is very cute and clean, but it did not seem like any staff wanted to be there. When we walked in the host was reading a book and didn't not greet us so we just stood there and then decided to sit at the bar. When we got to the bar, we were given menus but still not really greeted, it was a bit odd. Then we ordered the potstickers ($6) they tasted super bland and super tiny. It came with 3 of them so these potstickers were 2$ a piece and not at all worth it. Then we got the angry edamame (3$) these had such an odd flavor to them. It tasted as if they used dirty sink water to steam them and then put a weird seasoning on top. Then we ordered the avocado rolls ($9) these were crispy and had flavor. Would I get them again? probably not but they did the job. Then the last thing we ordered was 2 shrimp tacos they were (3$) each, so 6$ for two tacos. They were two prices of mini shrimps; they came with a spicy chipotle sauce; they were okay: still not much flavor. We also ordered a bbq chicken pizza, that was the worst thing I've ever had. It tasted like sandwich cheese was on top; and when it was delivered it was room temperature. ($6$) For the prices, portions; and quality I would not come again. It looks like a really cute concept but the flavor is not there. The drink happy hour looked amazing though, I will say. read more

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Food was delicious. Would recommend the ribeye meatballs - they are not your typical meatball appetizer! Service was 10/10. Our server was Matt and he was superb. However, the prices absurd (despite the great service and food). I don't think we would come here again unless it was happy hour. read more

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I almost never leave reviews, but this experience warranted one. After not visiting Kona Grill for about 10 years, I decided to give it another try -- and it was one of the most disappointing meals I've had considering the price. Unfortunately, I won't be returning. read more

Service! Excellent Super clean, bar & staff friendly and food is great quality. Kitchen will just about adjust any dish for you! read more

Kona Grill - Gilbert - Angry Edamame - Sushi Bars Near Me - Gilbert, Arizona

We had the sea bass fish and chips. $39 for small round pieces of fish. Heavily breaded and greasy. Yuck! Also had the macadamia chicken. Thin pieces totally dry! read more

My wife and I went to Kona Grill - Gilbert for dinner with three other couples. Three of us are gluten-free (GF). It's 2026 and Kona Grill--in its infinite wisdom--has just a couple GF options on their menu. Incredibly disappointing--not even GF buns and all of their butter is mixed with soy sauce--which has wheat. So if you want GF butter at Kona Grill, you're running to Fry's to buy your own. Ordered a $27 hamburger and got two In-N-Out thin patties with some wilting lettuce and tomatoes and french fries. Grossly overpriced and underwhelming food, not to mention the cooks messed up two orders in our party including lukewarm Pad Thai. This place is a joke and I'm not sure how it will stay in business. We could've lit $62 on fire and felt better about ourselves vs. spending that amount for the food we got at Kona Grill. read more

We stopped in for a late night drink and bite, they have a happy hour that starts at 9, so the prices were very reasonable for smaller portions, perfect for that time of night. Service was cheerful and quick. Downside was the pounding music. There were about 10 people in the place and they had the music turned up loud like you were a big night club. Disco music (Do the Hustle was one song!) remixed to a nonstop bass beat. read more

Kona Grill - Gilbert - Sushi Bars Near Me - Gilbert, Arizona

Our server was fantastic, but the rest of the Kona Grill experience has gone greatly downhill the past few months. They changed their Happy Hour menu so our $3 Truly's are no longer offered, leaving just a couple crappy beer choices for that price, or weak cocktails at the $6 or $9 HH price. Portions on the HH food have shrunk, and it's ridiculous how they replaced the popcorn chicken with 2 chicken strips oddly served over 2 cold golf ball size mashed potatoes scoops- we made the mistake of ordering them last time & wont again, and watched 3 other tables order them and all left the gross potatoes. Our food we got this time (loaded fries, bbq chicken flatbread, & spicy shrimp tempura) was only slightly warm, an improvement over our last visit when the dishes came out COLD, but still nowhere near hot & fresh as they should be. We had planned to do brunch last week but learned they not only removed nearly every brunch entree (there's like 3 left) they increased the price of the assorted flavor mimosas from $3 to $9! Who on earth would pay $9 for a single mimosa?! The rest of their regular menu is so overpriced for a chain average restaurant you'd think looking at the prices it was a high end restaurant. We only went yesterday to redeem my $25 half birthday certificate but going forward for the birthday rewards in their shared program but going forward we'll plan to drive to use at Ra Sushi or STK Steak for a better experience. Shame because we live across the street and used to come here regularly but now likely won't be back. read more

I have never left a review, but this experience warranted one. After not visiting Kona Grill for about 10 years, I decided to give it a try on vacation in Gilbert -- and it was one of the most disappointing meals I've had considering the price. Unfortunately, I won't be returning. Had Calamari looked like burnt crumbles of popcorn chicken, the sushi rolls were 98% white rice with most minimal amount of fish imaginable. I am heading to the grocery store to get a much better roll for 1/4 of the price. read more