Service has gotten a lot better here. When I went before, it was mainly one guy who was absolutely terrible. I think he is the same one others have been complaining g about. But it seems that he has chilled out now. The other employees are awesome. They are very sweet, friendly and helpful. It's a shame that the whole store got bad reviews for the actions of one or two people. But that is all it takes sometimes. I haven't had anymore bad experiences here. The guy who threw the straw at my drink started to run to the back of the store whenever I came in but he stopped. Hopefully figured out no one is out to get him. Just don't be a terrible person to your costumers. read more

Peet's Coffee - File complaints on the Better Business Bureau website for official follow up from their management and legal team - Coffee & Tea Near Me - San Francisco, California

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Bad service !!! I always go to Peet's coffee, unfortunately this is the first time ever that I didn't TIP for the service. I went there this afternoon today. No smile.. Definitely the guy doesn't have soul of hospitality in service. How to welcome the customer. Happy Friday read more

I visited Peet s coffee and ordered two tea bags -- one in the cup and one separately. The staff member put both inside the cup. When I explained that I wanted one separately, he opened the lid, removed one tea bag with his hand, poured the tea onto the floor, threw the tea bag away, and gave the cup back to me. I found this behavior disrespectful and unprofessional. As a customer, I believe respectful service is important. This experience made me uncomfortable. Hi s name Din read more

when going sometimes nice and other times Seems that I'm an inconvenience The people on some sort of drugs and the smell of urine has and definitely keep me and possibly others away. It's nasty read more

Terrible service run by young, rude employees! I was the only one at the register to order a pound of beans, but the young Asian boy (I'm Asian too) went over to help clean up a seated customer's ice tea spill and refill it rather than ask a co-worker to tend to it. He returned, but I had to repeat my order 3 times! The third time, he gave me attitude, as if I WAS being rude! This is a big reason why I STOPPED buying Peets in their shops. Also, the pound I bought was bland and not nearly as strong a it should have been and was years ago. read more

Interesting place. A decent size coffee shop with two barista counters, but only one side opened as the other side is shut down. It was a pretty long wait as they were short handed in staff? Anyhow, I was still able to get my latte after a long wait. I think they forgot my order. Another weird experience was after i stuck my credit card into the card machine, the whole machine went blank. No, I don't have a Peet's coffee app because there isn't any locations around my neck of the woods. So I usually pay cash or credit card. Lol. Pretty nice location in a shopping plaza. There's a lot of traffic around. My latte was okay. Not as good as I thought it would be. I think they just made it too quick as the barista was in a rush to fill orders. It was probably more sweet than I wanted, even though I asked for half sugar. Can't really complain as I am addicted to caffeine. Lol. Overall, I wouldn't hang out there if I was a student. They need to train the staff a bit better. But it's all good. read more

Peet's Coffee - Caramel Latte - Coffee & Tea Near Me - San Francisco, California

Food, service, and Ambiance is superb and top notch at this coffee shop. The facilities are pristine and the workers are friendly and Knowledgeable. If you are interested in reading your book while enjoying a good cup of Chai please visit this location. Thank you Peet's Coffee read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

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The people at this location are kind of friendly, the place is pretty clean. The bathroom could use some work, especially when it's really slow. I wish they would do a better job at listening. I asked for caramel drizzle drizzle in my coffee and I didn't get any and I was running late to work so I couldn't ask which wouldn't have been a big deal except the fact that they also ran out of whipped cream. and for some reason he couldn't make a vanilla foam(cold foam) for my coffee. he did not tell me they ran out of whipped cream until my coffee was already made or I would've just asked for a refund. The morning bun I got was super stale and nasty so I asked him if I could just get an oatmeal instead since it was the same price it's not like I was trying to get over on him. He told me no and offered to reheat my morning bun, but it was still stale and nasty. not worth $17. read more

I ordered my latte to go and I was very disappointed with my drink. It had a burnt after taste and smelled like burnt coffee. I couldn't even finished my drink and my stomach felt upset after. read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

The coffee was mid tier and no outlets if you're someone who works at a coffee shop like I do

In a good day during the week the service is always good but not on the weekend. I didn't like the way Kevin took my order. I was next in line and he looked over me. Then when I get my medium drink they never fill it to the top. I know it's a dollar difference but I should get what I pay for but leave the poor service on weekends behind. read more

The two team members on duty here today get brownie points. Friendly guys, excellent service that is efficient and courteous. I love the friendly greeting as I entered, put in my order and paid for it. In less than 10 minutes, my order was ready for pick up. Absolutely stellar and it's the best coffee shop experience. It is awesome to have a Peet's here. It's of convenience to have a Peet's nearby. When you need to get a cup of coffee before or after your grocery run at Safeway, Peet's also got you covered. Sum it up, positive experience here. - Friendly staff - Excellent service If I am nearby and I don't want to go to far for a cup of coffee, then I am coming in. read more

It's Pumpkin Season at Peet's, so I came here in search of something pumpkinny yet not too sweet. Although I often bring my own home brewed Pete's Coffee, I had a little time before work and decided to treat myself. I ordered the Pumpkin Chai Latte with Low Fat Milk. It was glorious and had me bragging to everyone at work about my Chai. Like a Kid. Cause I got a chai, I got a chai, it's made with pumpkin, my pumpkin chaiiiii..... ;P read more

Peet's Coffee - Pumpkin Chai Latte! - Coffee & Tea Near Me - San Francisco, California

I get my iced matcha in any Peet's and always satisfied. This is my first time getting it from this store. But totally disappointed. I ordered large but when i came home to drink it, it was only 75% of the cup. With the bubbles/frappe. Haven't noticed it while in the store coz it was bubbly when i got it. The cup looked full.... Also, after awhile i notice something that i have never seen before and i'm not sure if this is still good or not. Please see attached photo. Anyhow, won't be getting my iced matcha fix there anymore. read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

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After a solid morning workout, I needed something refreshing to kickstart my day. I had a Peet's gift card burning a hole in my pocket and was glad there was one located upstairs in the center. I ordered a small passion iced tea to compare it to Starbucks and also enjoy some Internet usage outside at their dog-friendly tables too. Their tea was actually a bit punchier than Starbucks and reminded me of a cactus cooler or something. I actually liked it more than the stuff I normally get but unfortunately I don't think they've got a generous refill program. This Peet's could have been cleaner but the service was decent. I like that they've got so many tables outside and folks like to lounge outside with their dogs. The weather outside has been stunning lately and Peet's passion iced tea is some good stuff while getting out of the heat. Go get some! Food: 8/10 Service: 7/10 Price: $ Atmosphere: 7/10 read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

Their latte is really good IMO. Foot traffic is a constant, but there's not much of a wait as these guys work quick. An extra star since definitely will return more often, what with the 24hrF right there as well. While roomy inside, the layout is "busy", with chairs and tables at both ends of the cafe and a high counter overlooking the shopping center's parking lot (http://www.yelp.com/biz_photos/za4AJqDJEA-2adi51qtARQ?select=BEhlg-OaDOXtQf5HVCUptQ). Walking to the restroom takes you through a seating area, which was not inviting, again IMO. Sitting outside on the metal benches or chairs could be an option if it's sunny outside. Good location to have - in the Potrero Center. There are two doors, one leading straight to the register, the other is to a seating area (http://www.yelp.com/biz_photos/za4AJqDJEA-2adi51qtARQ?select=JK1Oi3f_txWK1iRyQTnQPg). read more

Peet's Coffee - King Tut exhibit promo - Coffee & Tea Near Me - San Francisco, California

I tried purchasing four $5 gift cards (to give away as gifts), using a $20 Peet's gift card. The employee said the store wouldn't allow me to do that because it's a new "company policy." No manager was available to help. Really guys?!?! Are you serious?! I know we live in a jacked up world, and lots of shady stuff happening, but are you concerned about $5 cards now?! For real? I guess we will no longer patronize this establishment AND we'll be sharing with others. #VeryPoorTaste Oh, I forgot to mention, when I asked to talk to manager, he didn't have the leadership guts to talk to me, but instead, had the sweet barista try explaining things to me. Lol. Come on San Su, you have my number. You could've at least been a leader and called back. That's why they pay YOU to be the manager. UPDATE: Peet's wouldn't allow me to purchase $5 gift cards with my $20 gift card, so I simply transferred them to my Peets App, and then went to store and purchased my cards. SMH. (I cleared my $100 balance, in $5 gift cards... will give them to homeless people in front of this store). Peet's district manager should do a better job training employees and store managers on how to use better common sense and customer service. This was a super simple issue, with a super simple solution. San Su didn't have either OR even the guts as a manager to talk to me directly. #NeverComingBackToThisPeets read more

Peet's Coffee - $100 in gift cards using my Peet's App - Coffee & Tea Near Me - San Francisco, California

Great coffee in mission Street, I liked so much you can stop by and taste it. It's so delicious

I always like Peet's coffee, and today is the first time I ordered their food item for delivery. Unfortunately, my food order arrived unsealed, and due to fear of possible contamination, I had to throw it away. I find this completely unacceptable during a pandemic, where novel coronavirus-19 can be transmitted through airborne and droplets. I'm sorry Peet's, but your good coffee is not worth my business if you guys can't practice basic safety measures correctly while doing business under this current circumstances. Please understand we all have to take responsibility for safety measures to minimize the spread of this virus. read more

Peet's Coffee - Paper bag arrived unfolded during COVID-19 pandemic. Had to waste food because of fear for possible contamination. - Coffee & Tea Near Me - San Francisco, California

Bad customer service experience with the barrister at this Peet's location. I was asking for the coffee cup sleeve which sits behind the counter and was told its there implying get it yourself. I asked out of respect because it was behind the counter but instead getting such a rude response in the morning. I always know Peet's is light years behind on customer service as compared to Starbucks. The customer service reviews i read for the 16th street location reinforced that. He was rude, ignorant, no smile with an angry face. I say he should stay home instead of greeting customers especially in the morning. IF YOU DON'S LIKE YOUR JOB GO HOME!!! One more thing. This place needs some serious cleaning. IT'S A DUMP!!! read more

Worst Peet's experience I ever had. Waited 30 minutes for drink. And still got it wrong

I usually have a good experience with this place. I guess it depends on what you look like and who is working. I'll spare the details on my experience this morning and I'll spare the rude and entitled employees name. Great coffee and usually good service overall. read more

Review for KIMBERLY on 5/16 @3:30PM. She has no clue what customer service is. Did not wash her hands after handling money then preparing drinks. She got caramel ALL OVER the cup & didn't even try to wipe it... I asked for another cup to put it in & she took so long to hand me a cup with the straightest face ever. The manager needs to teach Kimberly about customer service. The drink wasn't so great.. very bitter like her attitude. Won't be coming back... read more

Located at the Potrero Center, I stopped by to get a coffee after getting some lunch across the way. The store was not busy and I was able to walk right up to the counter to place my order. I did notice that there were plenty of seating available had I decided to chill out at the store. My order was promptly filled and I was on my way. This looks like a nice Peet's to sit and enjoy your coffee after some shopping the Center. read more

One day morning I was in this Peet's Coffee branch. First of all, I would say, it is very convenient location. You can use huge parking lot in Potrero Center. There are a lot of shops in the area around, and you can drink some cups of coffee if you are tired from shopping. This place is pretty big. But most of the sitting places are in front of the windows. Because of this, on a sunny day, there is hot as hell. You can sit outside, there are a few metal desks and chairs near to the entrance. It is quite a nice place to work or surfing the web. You can sit at the huge wooden table inside and start your business. Unfortunately, there just one or two sockets so you cant charge your devices in busy hours. If you want to go to the restroom, you should ask the staff to give you QR cod. You can scan it and the door will open automatically. Customer service was good generally. Just one thing I dislike - barista. He seemed rude to me, didn't answer my question about my drink. But the drink itself was very good. You can buy there the same stuff as in any other Peet's Coffee places as cups, merchandise, roasted coffee, etc. It is not my first time here, and I noticed dirty tables, bad customer service from time to time, just you to know. But generally, I recommend this place if you are a fan or loyal customer of Peet's Coffee and you can accept the situation. read more

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Efficient employees who work fast making drinks while customers ask questions. Parking is easy and this location has plenty of tables. Today my friend brought her dog with us to Peets and Safeway. I ordered my coffee, came outside to get my friend's dog, and she went to Safeway. My coffee was ready and Ken, the gentlemen who took my order, waved at me. I pointed at the dog, signaling I couldn't go in. Sam went out of his way, brought my coffees outside, and even asked if I needed a tray. Thank you Sam! I love thoughtfulness! read more

Peet's i seldom go to but may since their coffee policy is more lenient. meaning they do have a (different) coffee of the day. today's was "holy blend" which i misheard to be "house blend". i asked can i have "dickinson" instead? to my surprise, the cashier said "yes. it will take a few minutes". brew: "dickison" (2) -same price as the regular. so cool! -dickison smooth yet very bold flavor, definitely a dark roast 4.5 stars drips: -not familiar with peet's setup, seems more informal not rigid like starbux.- -brew ready within minutes. am now a fan -may check in sometimes to check out brew of the day..... read more

I've been here several times and I feel so welcome. The staff never ever give me attitude like the staff at the Ferry building location do. One of the staff even asked me if I was a Yelper since I had a button on my bag. I said, "Yes, yes I am!" I don't often review the chains, unless I'm really impressed, in love with the food or hooked on the coffee of course. I decided to give this location a review since it's local and they are always so nice. Peet's is so much more affordable and decent priced. I am addicted. Thank you Peet. read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

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Got a nice big cup of dark roasted coffee to go here. After flying in from the east coast - caffeine levels were dangerously low. We pulled in - got the dark roast - added cream and one Splenda and I was good to go. The coffee was incredibly rich, robust, full-flavored, and delicious! Best cup of coffee I've had in a long time and way better than Starbucks! Lots of seating in here to hang out with friends, or chill with a laptop! read more

I love love love this Peet's. I would give it 5 stars if it were a little bigger (with more of the big tables). Either way, I still frequent this place at least once a week to study. Like I mentioned, there is only one big table so I have to kind of linger around at one of the smaller tables until it clears up so I can post up here for a few hours and get homework done. Other than that, this Peet's is great. They have a delicious chai tea latte and iced caramel coffees. The baristas are always on duty sweeping and cleaning the place even when there are lots of people in line. They are also very friendly and apologetic when your order takes a bit to make. They once wrote sorry on my latte and gave me 4 tickets for free coffee in the future because I was waiting for a bit. A really nice gesture! Love this place (but please get some more big tables!) read more

Peet's Coffee - Barista wrote sorry on my latte because it look a few extra minutes. Very cute :) - Coffee & Tea Near Me - San Francisco, California

The acceptable, no, exceptional face of corporate coffee. This is my local Peet's and lives up to the high standard (we won't talk about the ones at SFO). First off, their espresso machines are manual and not autobotic ones. Secondly, you know the date that your coffee was roasted and it only has to cross the Bay Bridge from Berkeley to find its way into your cup. I get coffee from here almost daily and I'm disappointed that I have not been chosen as their "customer of the week" as I do believe I embody the Peet's spirit (whatever that is), oh maybe that is why I didn't win. Anyway, I'm not bitter and neither is the coffee. My only criticism of Peet's is that they vary the bean they use to pull espresso and some of them are frankly not suitable for the method. I believe a good espresso blend should be stuck with as the extraction process does not lend itself to the fruitier coffee types. The staff here are really nice and they even remember my name, I've never had that in a Charbucks! read more

It's one of the best spots to get your coffee fix! It is located in the Potrero Center so it is never too hard to find a parking spot. Employees are friendly and helpful. If you can look past the rough location and take the appropriate safety steps, then I would definitely pay a visit. read more

I Really didn't want to put One Star The Way They Treated My Wife At The Pete's Was Bad she was next to order an The Day Time Manager Was So Rude Like He Own The business Took the Guy order Behind Her like she was not there then when ask for the other Manager He laughed unbelievable how Rude Can One Be I Like the coffee but the service sucks read more

Yes I m giving this one a 5 star rating. Because parking in SF is hella hard and annoying..I need my coffee and I dont want to circle the block umpteen amounts of times..I'm already bitchy cause I dont have a coffee yet and probably had to.get up hella early 2 go work for some assholes. So my coffee should not be difficult. I need it strong and need it in hand as quickly as possible. Plus my coffee was FREE today...ahhh Latte read more

Leaving a poor review for the absolutely DISGUSTING bathroom. It smells STRONGLY of urine, nauseating!!! They need to POWER WASH the entire bathroom with BLEACH!!! The sink is black with dirt, the walls are dirty, especially the door. Hands-free bathroom does not mean you don't have to CLEAN IT!!! Freaking GROSS, never going back. A black eye for Peets, a normally wonderful organization. read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

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Well this is the second time this happen in this month were I was using a app called good2go for restroom nice luxury restroom for partner drivers to use and once again when it my turn to use restroom I did and the manager of the store turn around and open the door with the key when o told them someone inside also I don't have to because the system shows someone in restroom and it have sensor inside I was once again violated when using this app I don't feel comfortable or safe to use this app restroom period and will file complaint and and damages the k you but this app isn't for me or anyone when it comes to safety and privacy the CEO of the company told me that their not suppose to open door unless emergency with the key but they did and the restroom was so nasty I had to clean seat before using it and low on bathroom essentials and no soap. It good app to use or pay for . read more

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This peets is super fast. There is a mix of different populations at this location. Waited all day to get my birthday drink and they did not disappoint, possibly the frothiest almond milk matcha latte I ever had! Thanks peets. Easy parking out front if that's your thing read more

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It is probably a good idea to vaccun and clean this place every once in a while?! Just saying, it is gross!

Ate at togos- and the bathroom was "out of order". Went to Safeway, same. Ross- no bathroom. Finally tried peets and asked if I could use the bathroom cuz togos was out of order. Got attitude right away and was told store policy requires me to buy something to use their bathroom. I've worked at Starbucks before, and I think it doesn't take much compassion to tell someone "sure" when they've walked all over looking for a bathroom after they alreaf paid somewhere thinking the bathroom would work Thus center sucks. The people at peets were rude and the attitude was totally uncalled for. Again- policy is one thing but I can bet those workers break policy and just didn't give a shit as they smirked and talked with such an attitude. read more

This is the best coffee I have ever had in my life it is very fresh and the staff is very friendly here highly recommend it for anybody in the area that loves coffee this coffee is very very very good read more