I love this place, I have lunch here once twice a week at times. I always get beef and chicken teriyaki combo with double chicken. The chicken is mouth watering. The best chicken teriyaki I've had. Tender chicken, really good teriyaki sauce. For $9.50 it's a nice size lunch. I always get full after eating there. Yummy yummy! read more

Sarku Japan - Beef and chicken teriyaki - Japanese Near Me - San Bruno, California

Their sushi is garbage. I ordered a Salmon Avocado Roll and the tray it came in leaked water. The rolls themselves were cold and stiff; tasted exactly like a day old refrigerated sushi. Do NOT get their sushi! read more

I give it three stars mainly because it is one of the few mall quick service eats that doesn't have all its food just sitting in a warmer. The ONE dish you should get is the Teriyaki chicken with the stir fried noodles and veggies, it is cooked on a Teppanyaki grill right in front of you...sure its by some teen-ager, but it is pretty good if you are hungry. And its still fast. The veggies are mainly cabbage... cheap. The double chicken for a buck more is worth it. Their teriyaki sauce is not overly sweet or salty, just right for me. It does seem more Chinese than Japanese. I have never had stir fried veggies or fried rice at a normal Japanese restaurant. read more

It's simple but good. I think people expect way to much from a mall food court restaurant, because I personally feel that Sarku over achieves on flavor. I like to order the extra meat chicken teriyaki with Soba Noodles and extra sauce. read more

The sushi was awful. I would not recommend eating sushi here. I spend $5 buying a California roll and instantly regretted my decision.

Good chicken teriyaki, don't forget to ask for extra sauce unless you like the chicken dry. Fast service for the most part, unless is lunch rush of course but still is fast. Their beef is good as well I would recommend it to anyone read more

Pros: reasonable price and one of the best tasting Teriyaki I have ever tasted. Chicken Teriyaki, double meat and Soba instead of white rice is my favorite. Cons: they often run out of noodles during rush hour or maybe they just don't want to serve it during peak hours. read more

Gave it 2 stars, because the portions are good. But the quality of the food is garbage. Got the teriyaki chicken and the quality of the chicken is really bad and I couldn't taste any type of teriyaki sauce, due to the fact that the meal was burnt. I just don't understand how these places think giving you burnt, bland food is acceptable. If I lived closer, I would literally go back there and give them this burnt garbage back and demand a refund. I won't recommend this place at all. read more

the chicken is great and doesn't cost much! The double meat is always my choice. Good deal. read more

Not sure what's with the low reviews on this place but I'm sure there could be some complaints as well. It is located in the food court in Tanforan Mall on the bottom level and they always give out free samples to try. Chicken and now they let you try their sushi too!! I think the best thing about the place is their double meat option for $1.19 more! Definitely fills me up and I can eat a pretty good amount. Another good thing is that you can see them make everything right in front of you so you don't need to question anything. The worst thing is they do charge 50 cents more for noodles which is kind of awkward cause not many other mall places charge more for noodles. The wait time could be very long or sometimes very quick. It just ranges from the time and day that you go too. Their system to give out the food is no good because they keep asking which one is yours and how many orders did you get. They should probably get a receipt or just a better system so it would lower the wait time. read more

The food is awsome but the sushi is too small. It took me like 5 1/2 mins to finish my california rolls sushi.

A low budget benihana, the free teriyaki was good so I tried a plate. It was decent, nothing to write home about...the extra meat for 99 cents is a value, the give you a generous mountain serving of beef over the steamed rice and broccoli. Great quick and easy ...........,,, read more

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I tried Sarku twice and it was delicious in respect to other Chicken Teriyaki I had before. They cooked it really fast and the vegetable was a plus for me. The only problem for it is it quite oily. It has a pro as the oil keep the meat juicy, however, for me, it was too much oil. Pros: cheap price, good taste, vegetable Cons: oily, no drive through. read more

Food was OK, cheap and flavorful Japanese food. Waitress was fine, she spoke and understood English just fine. Kinda like fast food Japanese food. My first time here so I was OK with this place. No complaints here. read more

I go there for lunch every time I'm in the neighborhood, I love their teriyaki chicken with extra meat and extra veggies. The portions are really generous, I'm full and happy every time I eat there. Their meat is always fresh and is prepared in front of the customers. Perfect lunchtime place, definitely recommend it. read more

Quick, tasty, cheap, generous portions, FREE samples!! yeeeeeeeeeeeeeee :)

I was pretty incredulous that fellow Yelp!ers were sending me to a mall to eat Thai food at Saigon Cuisine. Having got there I realised I wasn't as hungry as I thought and was easily sidetracked by the lighter sushi menu at Sarku downstairs. It was a dried out and tasteless affair served by miserable staff. Sushi in a mall! What was I thinking? Another wasted mealtime. read more

Typical greasy fast food in a mall. lol Came here for a movie and needed food. I alternate between Chiptole, which is probably more healthy, and sometimes want this. Although it has a japanese name, the food is basically chinese fast food. Chicken w/ steamed rice or chow mein (extra $.50) is the main item. read more

It was not tasting good. I have had bento box at other malls, this one was probably the worse I had. Go with another choice at the food court. read more

If you like hair in your food go for it. I went to inform them of what I found and the cashier asks, OK so what do you want then? Different food or what? No , what i want is for you to inform your team on proper hygiene and about the food safety laws. Asshole. Mind you I was the third person in line to complain read more

i am writing this as a public service announcement. Location: tanfroan mall sarku japan. Employees do not wash hands; i have seen them blow snot rockets, smoke at their back doors and go to the restroom and not wash their hands. also worst of all. THEY HAVE DROPPED FOOD ON THE GROUND AND PUT IT BACK ON THE GRILL; THEN TRYED TO PERSUADE THE CUSTOMERS NOT TO TELL ANY ONE AND WOULD GET A FREE MEAL. WERE THE HEALTH INSPECTOR PEOPLE!!!!!! please dont eat here i beg you, its for your own safety; and if you do think of me when you get the runs or your stomach makes funny hurtfull sounds read more

This place really sucks, I got mislead by their line. They have long line because it takes 10 min to get to cashier and 10 min at least to get my food. All food are cooked with no skill. Everything sit on the grill until they're cooked. Yes, THAT IS IT. Flavorless. Instead of learning cooking skills, their kitchen guys are learning to spin their cooking utensils around, splash oil/meat juice all over the place. Raw meat/cooking/pick up same utensils what the fck? Don't they know all chicken have salmonella and need to be fully cooked before serving? And they're noise. keep screamming something "shii heep" like that (motto/logo?)the whole time while I was waiting for my food. wtf? Their sample chicken are left over chicken for the plate that left on the left side edge of griddle together with scraped griddle garbage. When they need those chicken, they just pick up from those gabage and pass on to your mouth. wtf? Lastly, if you see your meat mix with very tiny black dot, those are not black pepper. They are griddle scraped garbage, because they don't clean grill everytime. Once they pick up the food to your plate, they just put meat to same spot for next plate. All those supposed scrape off thing are on your plate, and YES YOU'RE EATING THEM. Scary huh? Anywhere else, but not here anymore. Period. read more

Amazing teriyaki chicken over rice with fresh steamed veggies!!! Only about $7 what a deal right? My toddler absolutely LOVES this dish and it's fast and fresh, great way to get her to eat a different form of chicken that isn't a nugget. read more

I had to downgrade my review after my most recent visit. Every time I come here I hope it will be a better experience and it isn't. I have yet to be waited on by someone at the register that I can understand because the accent is SUPER heavy. They also always seem to have the personality of a wet napkin - no personality, no THANK-YOU....nothing! I appreciate that they hire authentic Japanese youths to work here but that doesn't mean they can't send them to customer service school or teach them better English!" I told the guy I wanted the Teriyaki chicken which was the special. Then he asks me "vegetables?, " and I say, "Yes." And he says "Rice?" and I again say, "Yes." I'm thinking to myself, "Why the hell are you asking me if i want rice and vegetables" when it ALREADY comes with it??" Then the guy right after me orders the exact same "Teriyaki Chicken" and he doesn't ask him at all! WTF?!?! Ok then I proceed to wait in the long food line. From this position I get a clear view of the grill which never looks particularly clean." I see one woman at the front of the line receiving her order. She tells the guy she ordered "double chicken" meat for both her meals and shows her receipt. He looks confused and there's obviously a communication problem going on. After like a minute of going back and forth, and after she gives her SS #, finger print and blood sample, she gets her double chicken and leaves. When I finally get to the front of the line the guy asks me and the guy in back of me our orders. Honestly you could make up any BS you wanted because they don't even look at the receipts or have any kind of order tracking/printout. So then the chef doles out the chicken for my entree and those of the guy in back of me. And just like everyone said, the portions were horribly inconsistent (I got noticeably less than the other guy). I finally leave with my meal and take it home to enjoy. In the end I suppose the only thing that really matters in places like this is the food and my Teriyaki chicken with its tasteless sauce, rice and skimpy amount of bland vegetables, was on par with the cheapest of takeout food. It's really a shame you know??? I mean for all the screeching and hollering the workers do as they prepare the two main entrees that they offer, the food doesn't come close to measuring up. You're better off going to panda express across the way - same cheap quality but A LOT more selection! read more

Disgusting, I ordered a beef teriyaki. Sushi was ok, my food gave me a stomach ache and vomiting never again.

The customer service was too terrible. That is the rule of the world classic customer service that who come first should get service first. In the lunch time, I came before bunches of people to place in order, and all of those of people already got their order, and I have wait longer than 30 minutes still don't have my order seems they missed my order. Even when I complained to the chef they still put me to wait and tell me it was too busy. Even it was busy but customer service is more important to make it who come first who get service first. read more

If you've got an appetite, you may want to reconsider eating here. I think they encourage you to pay for "extra meat" by literally putting a pinch of chicken over a huge and boring ass plate of white rice and veggies.............Heck ur better off walking back and fourth the food court grabbing samples from the dude that stands in front of this place........I KNOW!!! MAYBE THEY SHOULD STOP STEALING THE MEAT THAT SHOULD BE ON MY PLATE INSTEAD OF GIVING THEM FOR FREE AS SAMPLES!!!! I'll be in line at the Korean spot next to this joint next time I'm at Tanfo's food court. Seeeesh! read more

After receiving a sample of the chicken being passed out, I decided to try for a full serving for dinner. Two words: Big mistake. First off, let's talk about portion size. Its small. Reading what other yelpers have written of this place, I believe I was at the short end of the stick. After seeing the cook put the chicken into the box, I was standing there expecting him to add a little more. He looks at me and says "Chicken Terriyaki right?" And then he pushed the box towards me. To compare, the volume of food I received was about 2/3s of lets say Panda Express' single entree. After sitting down and starting on my "meal", the first few bites were pretty good. It was pretty downhill after that. The sauce and flavor on the chicken was very inconsistent, some pieces were flavorful and some were just bland. The rice was also very hard and a little stale. The only good thing about the meal were the vegetables, everything else very disappointing. Never again will I be tricked by a line in front of a restaurant, never again will I be tricked by samples, never again will you receive my business Sarku Japan. read more

I don't think it that good. But I nice to have a Japanese restaurant. Plus the employees aren't even chinese. Also it annoying when they scream out sounds. I'm like wtf. Hahaha. It alright. read more

I guess I shouldn't be too surprised that mall sushi isn't much to brag about. I ordered a shrimp tempura roll and was expecting to get what I usually get at a Japanese restaurant, a nice big sliced roll that will make me full. First of all, after I ordered I stood there and stood there watching the young employees trying to do Benihana moves with the spatula but failing miserably, i started to wonder where my food was. So I stared at the cashier and finally he looked at me with a forgotten look and he said something to the guy next to him, who goes Ooooh and puts my boxed roll in front of me. Great, at least I have my....what ended up being a "Fun Size" roll which had what appeared to be a Bay Shrimp stuffed into the rice and the whole thing was bland, tasteless and not at all filling. Also, the people working there have personalities of robots. Are they robots? read more

I went to Sarku today at Tanforan and ordered the chicken and shrimp teriyaki over noodles. The cook proceeded to cook my noodles on the grill. The person ahead of me then told the guy behind the counter he wanted a combo of half noodles and half rice. The cook took half the noodles he was cooking for me and gave it the guy ahead of me. WTF. He didn't cook any more noodles for my order so I basically got half a order of chicken and shrimp noodles. What a ripoff. read more

The chicken here is one of the best around. Very flavorful and tasty. That's about it though. The only thing worth getting is the chicken with double meat for around 7 bucks. They used to get a lot more chicken, but double meat is not a lot anymore. I have no idea what the cooks are yelling out once in a while, but it sounds annoying. Would definitely come back. read more

I usually come here since the food is ok and the price is within my budget. But after today I refuse to come here. I ordered their combo shrimp and chicken over white rice with mixed veggies. Its comes out to 8.49 or something like that. I wait for my food and the cook says my order is ready. I look and there was no shrimp. I refused to take my order until they added my shrimp. The head cook asked for my receipt woch I showed him. And he said I gave him the wrong receipt. I said the cashier only gave me 1 receipt. And in q condescending tone said "nonono. Everyone gets 2 receipt. This is not right. Give me the other receipt."i kept telling him they only gave me 1 receipt. He kept repeating his sentence but was getting louder. As he was getting louder so was i. I told them that they needed to check with cashier because it was not my problem they only gave me 1 receipt. After a few heated exchanges and my voice getting louder, someone from the back just said to give me my shrimp. They proceeded to give me a whole 5 pieces. I looked at them and said REALLY? AFTER ALL THAT you're only going 5o gove me 5 pieces?! And angrily shut my food. The couple in front of me said this sarku always ALWAYS does this. read more

A decent place for okay Japanese food that sort of tastes like Chinese. I was disappointed in my order because I ordered beef terriyaki with fried rice and I should have gotten noodles with it since the fried rice was more like a soy sauce drenched plate of rice and green beans. Other than that I was surprised about the large portion and I liked that we can actually see them cook the food in front of us. Most likely when I come back I will get the noddle late instead. read more

They lack customer service skills and communication. I ordered three items and specifically told the cashier to put the sauce on the side for all three items. The cashier even repeated my request. As I was watching the cook cooking and preparing the food, the cashier helped packed the first box, great, no sauce on the rice and put a sauce container into the bag, just as instructed. Then the second box and third box came, I literally was watching the cook pouring sauce onto the rice. When the cashier and the cook told me to get the food, I told the cashier that I wanted the sauce on the side. She yelled back at me and said " there are sauce on the side." I told her and pointed at the cook saying that I wanted the sauce on the side and I literally saw the cook put the sauce on the rice. Idk if she didn't understand me, but she repeatedly told me there are sauce on the side. I didn't want to escalated this issue so I just left. Before you start yelling at your customer, why don't you double check with your coworkers. read more

Okay, I must have fairly plebian taste buds, because I LOVE sarku teriyaki chicken with the rice and veggies. I always get the double meat, and always steamed rice. Of course, I also always take it home and use a generous amount of my own stash of Japanese chili pepper on it. Mmmmm! read more

Surprisingly good for a "fast food" Japanese place run by Chinese people. Their Teriyaki Chicken is really well flavored and their portions are generous. I really have nothing bad to say about them but it's hard to give 5-star to a food court restaurant in a mall. Their free samples really suck you in. read more

1 star for location 1 star for good service and 1 star for very tasty food. I ordered the teriyaki beef bowl combo, comes with rice and vegetables. All the ingredients were fresh and prepared well. The rice is also good. Its a sure win when you want to get in and out. My only issue is always the proportion of meat to rice. A lot of rice compared to the meat. read more

Came here because the line at Panda Express was too long. Big mistake. The food here was horrible. If you are looking for decent teriyaki, stay away from this second-rate Chinese knockoff. read more

Super underrated. They have a good mix of combos and even vegetarian deals