Multipoint inspection is a joke! Went to express service for oil change and multipoint inspection. I have always asked myself if they really check all theses items. Well they don't! They are dishonest and only find issues that they can fix and charge you for. e.g. Tire threads Here's the proof: 1. Washer operation: I went there with the knowledge that the windshield washer was not working and I told the receptionist about it. He said at express service they cannot fix it. In the final report/bill they handed me my car miraculously passed "Inspect wiper and washer operation" with a green check mark 2. Battery: Last time I was there for a full service (last year), they told me that the battery performance is below normal range and it should be replaced. They told me I have to be gentle with the battery if I don't want to replace it just now. i.e. Don't leave electrics on. So, I was wondering how the batter is doing now. Well, battery passed the multipoint inspection too! How's that possible for a weak battery to improve its performance after a year?! Or maybe it never had an issue in the first place? 3. Washer liquid: since the washer was not working, I thought it might be the liquid level. So, I filled it myself a few hours before I take the car to Dublin Honda. In the report however, it said: "Found washer fluid level low: Filled to proper level" and also charged me for that. There is no way that washer liquid level goes down when you just topped it off. Specially when the hose is blocked and sprayer doesn't even work. I asked them for explanation. No wonder they couldn't provide any. They just apologized and did the battery test after I complained... This makes me believe that they don't actually check all those items unless it's an obvious issue or something that they can fix and charge you immediately at express service. "Free Multipoint Inspection" seems to be merely a marketing technique to convince people like me to bring their car there instead of any other oil change shop. I have done all my services and oil changes with them since I bought the car. Not anymore! I would never go there again. read more

Dublin Honda - Car Dealers Near Me - Dublin, California

Came in last night an hour before closing to check out a specific car that they had in stock. Vince was very kind and didn't waste any time - he let me and the family take our time to test the features as well as take it for a short spin. We chose to sleep on it and returned the next morning - he immediately brought out the car and again let us take our time to review features and test drive. After we wanted to move forward, no hassle at all on discussing numbers with him so we're on same page. Discussed financing / add-on's with Luis - both he and Vince were straightforward and transparent around value proposition and dealer incentives. Exactly what I was hoping for in a car buying experience - highly recommend! read more

Have purchased & leased 2 Honda Accords here! Always have received great customer service! Honest & reliable. Vince has always been my go to guy, he goes above and beyond to answer all my questions. Finance department drivers with integrity and great customer service. read more

Dublin Honda - Showroom! - Car Dealers Near Me - Dublin, California

Came in looking for a civic hatchback instead they had a civic sport sedan so i did a test drive with it since it has basically the same things as a hatchback. when i came back we were helped by Wais Azizi who was very insistent with me buying the civic sport today but again i was only interested in the hatchback instead of convincing me more on the sport he made a comment that "civic hatchbacks are more for guys". my boyfriend and i were shocked that he made a sexist comment to me just so i can buy the sport, that is NOT how you sell a car and i will be taking my business elsewhere. deeply disappointed since it's 2021 and cars are not gender based. read more

The online sales guy is disinterested and rude. Responds back with minimal and incomplete sentences. I don't understand this kind of customer service. I go above and beyond for any customer and potential customer. Society has gone downhill. read more

I made multiple calls to Dublin Honda and left voicemails for service advisors, but I never received a callback. I spoke with the operator who assured me that the service advisor would reach out to me, yet I still haven't received any response. It's important for them to return customer calls, and I'm feeling disappointed by the lack of communication read more

Best car buying experience we have ever had!! Mark and Jimmy were amazing from start to finish. We went in today to buy our daughter a new car and left with a beautiful new black Honda! Jimmy was so very helpful in the finance department. He explained everything to our daughter thoroughly and with such patience. This is the second Honda we have purchased through Dublin Honda and we will continue to come back forever. Such AMAZING service. Thank you both Jimmy and Mark for all of your help this morning! Our daughter is beyond ecstatic with her new car!! read more

Dublin Honda - Car Dealers Near Me - Dublin, California

Unfortunately... I set up appt online, went at time set and drive up and the guy says all technicians are working, & I can leave my car overnight! Or come back in AM. Maybe they were busy, I suppose but I'll try them again , and maybe it'll workout better read more

Everything was perfect until we went to the finance manager Jimmy. The dealership tried to hide the LoJack price in the taxes and no one mentioned they had added it. When I raised the question they got all defensive and I was the "bad" guy. Never trust a grown man named Jimmy and be careful AF around these guys who will try to pull one over on you! Our sales guy. Peter tried to play clueless, and he said he would get the second key for me and he never did. Where where did you go Pete?? read more

Used car liars - so o What a colossal waste of time. I called ahead of time to find out if Dublin Honda could meet the requirements of the used car I was looking for and I spoke in detail with Carlos, the manager of the used car area (as I understood). I let him know that I was looking to buy a car for my parents and gave him the details of what I wanted, including registration and shipping to another state. He said no problem on all of that, it would be tough but they could do it. We made an appointment for me to travel to Dublin for an 8am appointment the next day. He then transferred me to Tito without conveying any of the details of our conversation and I told Tito to talk to him before because I shared everything with him. He did and came back with misinformation and I had to go though the list all over again. This was all in writing over text so there was no confusion. Despite Carlos the manager saying they could help me, Tito basically said it was an impossible task and again, I said go ask your manager why he said it was possible. On top of that, Carlos had set an appointment for me at 8am and the dealership wasn't even open. To Tito's credit, he informed me that they actually open at 9. After this back and forth I told Tito that it wasn't worth my time to come in if they couldn't meet those requirements and he assured me that they would find something to meet them and to come in. So, here I am arriving and am introduced to Tito who doesn't even look up from his phone to look at me during the introduction and proceeds to tell me that what I'm looking for is not possible in my price range and that they don't ship to other states that I'd have to arrange that. When I point out that I asked Carlos 3x to confirm they could because I was buying for my out of state parents, he told me to go talk to him. So I did and he says he "misunderstood" or "didn't hear me right" and I said - why would I buy a car here rather than Tucson since it's cheaper for me to fly to Tucson and buy it there than pay to ship? He said he was sorry he didn't hear me right and I said you should be sorry to lied to me and wasted my time. Huge waste of time and these guys are off my list. I have 4 cars to buy in the next 5 years and these guys aren't getting a cent. Edit response to Jim B. - I don't accept your apology. This kind of behavior is unprofessional and unacceptable. The depth of deception is clearly a work culture issue with your management team and that means you can't trust what they say, that lying is easy, and the quality of any car or deal is suspect. We bought a new car from a dealer in the other state and it was a dream experience. Your loss. read more

I've owned my original car for many many years and felt it was time to buy a new one ( to me) as I went from dealership to dealership getting more angry and anxious with each passing one till I finally went to Dublin Honda where I met manny. Now that's a car dealer he was very polite and up front. Made me feel comfortable and my anxiety faded. He had knowledge on all the cars I asked about and even ones they didn't have. He made the selling of the car as smooth as it could be. He is truly a master at his craft. If any one I knows needs a new car or even a used one he will be the first person I suggest talking to first. Manny Barrantes thank you for the sale if I could give you more stars I would 10 out of 10 read more

I bought a Honda Accord here in March. The sales attitude is very poor. I enter the finance department. They lied to me and asked me to purchase a three-year car repair service, which can be used anywhere in the United States, but I went to Livemore Honda today. , They told me that I can only use the service in Dubin Honda. Fortunately, I recorded it and left evidence! It is not recommended to go to this store, there is no integrity! read more

This was my first time buying a car off the lot and the staff was so professional and helpful. Abe and Tommy were amazing and organized in financial. Rob and Jay did such a wonderful job helping me find the perfect car for me. I was so nervous for this process and they made it so smooth and easy! Thanks Dublin Hyundai!!!! read more

Dublin Honda - Car Dealers Near Me - Dublin, California

I have been a long time customer to this dealership since the day I got my 2018 Honda Odyssey. Bring in my car for slide door issue this morning, the car has extended warranty. However, the dealer said they have fixed it by clearing the code and asked me to pay for the $195 diagnostic fee, because Honda warranty is not cover when no part is replaced. The best they can do is take $100 off, so I am responsible for $95. Fine! I paid and got my car back and tried the slide Door right away. Bang! Of course the door issue didn't get fix. Leaving the car at the dealership now, will see what will they say tomorrow. read more

Went to Dublin Honda today, Manny was the best! We called ahead and he had our dream SUV Hybrid ready when we pulled into the parking lot. He had full knowledge of the SUV, price was very fair and the purchase was quick with no hassle. After spending a few minutes with Luis in finance, we were out the door driving home in our shiny new SUV! After looking for months at other dealerships, we found our new go to place! Satisfied customer, they deserve 10 stars! read more

I received terrible service after being provoked by Vince to come in and he guaranteed me a car after all of my information and knowing I had a $1,000 down. I left with no car, never received a call back like they said they would and another hit on my credit report. I called back and left a message with James the finance manager and again no call back. On my fourth day I spoke with Vince again and his story changed. He wants $3,000 down or a cosigner. He stated he cannot give me a copy of my credit report which is NOT true. Now I am stuck needing a car and patiently waiting for the right dealership. Terrible Service & Not Honest read more

Usually my experience with this establishment had been stellar. However this past weekend I had the most horrific experience. My wife and I a month ago leased the first new Clarity plug in hybrid that the dealer received All went as expected. However, no one, no sales person, no service person, not even the general manager could assist us in understanding how to operate the nuances of this hybrid car. One really needs a lesson as to how to work the car. An example, the various charging stations you see at malls and parking lots. Did you know you needed a special credit card to initialize a charge. We were stuck up at Napa College, pulled into the charging area. And we did not have a special card to use. Do you think Dublin Honda told us we needed one? Nope!! Thanks Vince and your nephew for all your help while we were out in 103 degree heat trying to figure out what to do. I did find a local Honda dealer up north. My son just paid cash for his second car. Also, Vince.... you asked me about what hybrid my son chose and I told you he chose a Mitsubishi. You gave me a face like a 3 year old gives when told to eat his veggies. That really shows professionalism. You had no idea why he chose the car he chose, it his financial constraints If you worked for me. Guess who would be looking for a new job read more

first post sale experience. what do they say about first impressions? bought the car from DH in September21. called before going re first svc appt. was told express, no appointment. asked if I could come any time, answer was yes 8-6 m-f. so I arrived yesterday at 4pm. after about 5-10 min a svc advisor came out and matter of factly said we aren't taking any more cars today. do you want to leave your car overnight? why was I not warned when I called? the attitude was basically tough $h1T. I took a couple hours of vacation time for this waste of time. DH - that is a SWING AND A MISS. read more

I have been bringing my Mom's Honda Civic to Dublin Honda for years. Both Service Advisors Jessica Ponte and Shivneel Deo have always been Polite, Professional and Knowledgeable. I have always received Nothing other than Exemplary Service here. The Greatest Assets in a Company are Not the Stock Prices, but the People who works there. read more

I had an appointment for a Thursday at 10:00. I did the online appointment scheduling. I was/am Still do for a service B1. I got there at 9:50. There was an extremely long line of vehicles without any occupants in side. A man approached the car and said appointment or not they would need my car until about 7pm. I am off work in Dublin at 3:00 and have a commute home. He stated if i arrived first thing tomorrow morning he would get me in right away. Arrived at 6:50. First there. Was helped promptly at 7am. Got a text at 7:30 to confirm the service. When I asked at 10:30 what time to expect the vehicle to be ready so i could make ride arrangements I was told 3-5pm. 8-10 hours for what is a tire rotation and basically an oil and filter change?!! No offer of just doing the oil or anything just told they were backed up from yesterday... sorry. According to the attendant it's been this way for a while and the web site just allows anyone to book regardless of back log. Not sure why they bother having appointment times a read more

Dublin Honda - Line at 1pm - Car Dealers Near Me - Dublin, California

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I make an appointment for an oil change for Saturday morning. I get up after working all night to go in for the appointment I made 2 days prior, and after I get there,, they tell me the best they can do is THREE HOURS! Three hours for a SCHEDUKED APPOINTMENT tells me that either: 1. They kept taking appointments long past their ability to fulfill them in a time efficient manner, 2. They're too cheap to hire a sufficient number of people to handle said appointments, or 3. A combination of both. The whole point of an appointment is so that you can. Get your car serviced in a timely manner. Dublin Honda clearly does not respect their customers' time. read more

5/8/21: 10AM: I'm dropping my 2020 Honda Pilot for fixing "MOST Net Issue" on the display. Service Advisor: Sir, It takes 3-4 hours since we need to pull the display out and check everything. Me: That's fine . Thank you 1PM: I went to the the service advisor cabinet Me: Is there any update? Service Advisor is checking the car details. Service Advisor: Sir, you can pick up the car on Monday. Me: But earlier you said it takes 3 - 4 hours. Service Advisor: Sir it takes more time now. Me: Okay, could you please give me a loaner car since it takes more than a day? Service Advisor: Sorry sir we don't have a loaner car. Me: Okay, that's weird. Shall I get a ride back home? Service Advisor: Sorry sir, do don't have ride service. Me: I cannot go without a car. I would need the car by end of the day. Service Advisor: Let me check the status. Going into the garage and coming back. Service Advisor: Sir, you can take the car now and bring it on some other day. Me: Wow have you not started the work yet even after 3 hours? Service Advisor: No sir, We haven't started the work yet. Me: Wonderful. Yeah please bring the car. Service Advisor: Would you want to book an appointment for your car drop? Me: Wait, let me think about it whether I want to come back to here or not. Thanks Happy customers. Moral of the story : Mistake is on my side. I should have never gone there for servicing. How can I blame them for my mistake? read more

Dont waste your time! The service managers there are unprofessional. I had my honda services there first time, I found it quite odd they way he quoted initially and then drive the cost of repairs from hundreds to thousands. I sent same car second time for repairs, advisor never called me, I called him for update, he would not respond and when I asked, oh I did not get your message. Come on, aren't you paid to keep me updated? I am generally ok not to update in hours but days are another story. Done! I will never go back to this dealership! read more

Dealt with this dealership's service department a couple of times and each time was treated to fabulous service. I worked with Arianna on several occasions and each time she was very professional, helpful and in tuned to what my car needed. Each time she saved me money from what other dealership's would've charged for the same service. The first time I brought in my Odyssey for an issue, she didn't quote a price based on what I thought was going on, but she thought it might be an issue that was covered under warranty. She looked it up and found it was in fact a warranty issue and promptly wrote it up and got the repair taken care of through a warranty claim, saving me lots of dough. This was something the other dealership that I have gone to for a number of years would not have done. Yesterday, I dealt with their parts department and needed something for the Odyssey. They had it in stock, but I was not able to get there before the parts department closed. They said they could hold it for 24 hours, so I asked my wife to go in and pick up the item. She went in this morning and picked up the item. She also asked if they would be able to install the item and the parts guy told her no problem and called the Express Service Department to see if they could fit her in. The Express department told her no problem and she was in and out in less than 10 minutes. This was another thing my old dealership wouldn't do.... I'm ready to switch over from my old dealership, as Dublin Honda's service and parts department has gone over and above customer service and their prices are competitive. If only they had donuts in their waiting area in the morning...... read more

Last Wednesday I took my Honda for a recall. I received a car ride to my house during the service period.  After he dropped off first person, on the way to dropping off second person, one driver was honking at him from behind. I noticed the Honda driver was driving a little too close to cars in front of him. He certainly didn't keep his safety distance between cars. Then, the driver who honked at him came to his left side, the driver of Honda raised his arm and gave him/her fingers. Then that driver came to his right side, Honda driver raised his right arm and pointed his middle finger again. Whatever the reason other driver was mad about, for Honda driver to react to that driver in front of 3 customers in Honda, that wasn't professional on his part and I will feel very uncomfortable and unsafe if he would be my driver again. I had a ride from other dealers but this sure wasn't pleasant experience.  Sincerely, Haejoo Ahn read more

We're not novice car buyers as we are very experienced car buyers (we average purchasing a new car every 10 years - this may be odd to some, but that's how we've always been). We were in communication with ABC salesman and conversed that we'd be dropping by on a certain date. Upon arrival, he came out and met us and told us to go to the area where the models we're interested in are parked. After maybe 10 minutes, XYZ salesman came out and introduced himself as someone working with ABC who's still with his client. All good up to that point... We then asked XYZ if he can unlock two of the models we're interested in (different trim or level of luxury -- base and next one up) so we can take a look inside (eventually test drive it). XYZ then proceeded to say more or less and not in so many words that: 1) The unlocked 2020 model inside the showroom doesn't have much of a difference compared to the 2021 model we're interested in so there's no need to look inside the 2021 models; 2) He can make us a great deal and that should not be a problem; and 3) He wants us to figure out in a few minutes what we want (bottom line) so he can just show us that one and make a deal. We thanked him and said we'll talk amongst ourselves and get back to him when we figure out what we want. At this point, we more or less figured out that we do not want to drop at least $40K or any amount with them. We then went back inside the showroom. As we were walking in the showroom, ABC salesman asked us if we wanted to test drive any cars and we said no thanks, but we decided to take a look at the unlocked 2020 model again in the showroom so we can compare when we go to other car dealers to look our other car choices (we have 3 - 4 we're interested in from other car makes/dealers). XYZ salesman was with ABC salesman when we're asked by ABC salesman if we wanted to test drive any cars, which is why perhaps XYZ salesman approached us to ask us if we would be interested in test driving any of the 2021 models. We said no thanks because again, Honda has now gone down our list of potentials (meaning the other 3 better be duds for us to even consider Honda at this point). We left Honda, looked at 2 more cars elsewhere, proceeded with our online prequal, talked and researched in detail the 2 non-Honda contenders, and decided on what we want. We called ABC salesman and gave him our feedback on XYZ salesman. Unfortunately, over decades of shopping for cars, we didn't have a great experience dealing with Honda previously and this experience was our 2nd time. The 1 star rating is not on ABC salesman as he was great from what we can tell. The rating and the bad taste in our mouth was from our experience with XYZ salesman. ABC salesman asked us to come back and he'll help us himself, but we had such wonderful experiences with the other 2 car makers (dealers) both in sales, presentation, what the vehicle offers, etc. that there's no point in adding Honda back on our list of potentials (especially since the Honda model was the smallest/shortest in length and width of all the vehicles we're interested in). We know one loss in sales is not going to break Honda, but for a good reputable company, this was an unfortunate experience. read more

Had a difficult time scheduling a safety recall service visit to begin with. Actually had to call and ask to speak to General Manager because no one ever answered phone in service department. Needed to reschedule. Responded to reminder text the day before with request to reschedule. Called service department 4 days in a row during business hours. No one has ever actually answered the phone. No response to any of my messages. This will definitely be the last Honda I own. They clearly care zero about customer retention. Have reached out to corporate. Maybe they will step up. Stay away friends. They will happily take your money on a purchase then leave you out in the cold when you need service. read more

Came in for service at approx: 9:30am and was told the service would be complete by 12:30p. Decided since my house is close to 20 mins away one way, it made sense to wait and work in break room while the car is fixed. Took over 5 hours to get a simple service with one recall done. Please do not over promise and under deliver. Everytime I asked for update it was still 1 more hour left. Been coming to this Honda center for years but never been lied to in such a horrible manner. Word of Caution: Do NOT trust the estimates given by the service reps at this center. read more

I took in Girlfriends Accord the other day for an alignment issue. I have to say these guys are the best - turned out to be a combined combination of 2 or 3 small issues and the technicians solved it quickly without having to buy new tires. These technicians have seen so many of these cars they know the effects of tread design, wear, alignment, balancing, toe in... I also test drove a used car and although I decided it didn't fit me as well as I liked I noticed and appreciated all the reconditioning efforts. Not every dealer goes through a car with a fine tooth comb like what I saw here. read more

Great place to buy Honda dublin is nice place to visit dealer look for Mr. Jerry Jones buy car from his service and care you would not get regret . He respect all customers and he will become your friend long time . read more

have been waiting 30 minutes and counting to pick up my car here at dublin honda. never coming back

Amazing experience buying a car here! I am a first time buyer and this was the first dealership that I felt comfortable and not overwhelmed in. DJ was a wonderful salesman!! He was not extremely pushy, which allowed me to have time to think about my decisions and options. He also knew what he was talking about when it came to asking specific questions about the car. When it came to financing, Luis Abreckov helped guide me through the process of understanding what I was signing before I signed it. I feel like when it comes to contracts people tend to rush through before you read the fine print. He was very clear on everything and helped me to get a better APR rate! Thank you! read more

Unfortunate reading some of the poor reviews as my experience was quite different. While I did have a small issue after leasing a new CR-V, it was taken care of and my wife and I couldn't be happier with the car. The sales agent, Boris, took us for a no pressure test ride one week and once we decided on the car to get we went back to him and he took great care of us. He's very honest and open. After the paperwork was all wrapped up the sales manager, Ken, wandered by a couple of times and was very friendly and outgoing and we had a nice chat. Jimmy in finance was a good guy too. When we brought a small issue to Boris's attention a day later he spoke with Ken and they were right on top of it and made certain I was 100% satisfied. If you're looking for a Honda go speak with Boris at Dublin Honda. read more

Terrible service, If you can go to a different Honda dealership I would highly recommend it. Staff were very unwilling to help or even try and go an extra mile. We came in looking for a buy Honda Civic. At the first experience was very good, sales guy was on top of it and found the model we wanted very quickly but soon after it was just down hill. When trying to find the right interest rate, the manager told me if you don't like our quote you can find your own and come back but I'm not gonna keep looking for you. We needed the vehicle so we stayed and made it work and when it came to finalizing everything they did not communicate any information. The finance guy came out and we asked if they offer any incentives because we had bought a vehicle from Anther Honda dealership and they very great and very helpful. The guy told us no and if that's a problem you can go somewhere else. You really going to walk away over a free oil change. It doesn't impact me in any way if you walk away. If you can go a little further to anther Honda location, I would recommend it. read more

This dealer sells cars with a dealer markup. Can't wait until they stop sticking it to there customers. The manufacturer should not allow this to happen. read more

I have a beautiful new Odyssey from Dublin Honda and the service has been great. I had a 2008 Odyssey that I always brought here for service. The staff here has been helpful and service is efficient. When it was time for a new car, the trade in and purchase of my new minivan was relatively quick and painless. Unfortunately, I found a nail in my tire and had to come in unexpectedly. Eric, one of the service managers helped me and had my tire replaced quickly while I waited! I'll definitely keep bringing my car here for service. read more

Really pretty simple process unlike Vacaville Honda that just wore you out with being there for over 5 hours. Dublin Honda is definitely someone we would do business with again. Drove an hour to have a hassle free experience. Thanks for the kindness as we are now enjoying our new to us Honda Odyssey. My relationship goes back to the mid 1980's with Dublin Honda. Bought several vehicles from them. I knew the Harvey's pretty well. God Bless read more

I came in for a real service. The shift button on my shifter broke, which seems to be a common problem on Honda Accord, Civic and CRVs. I also was due for my 30,000 mile service, so I just had it done at the same time. Normally I am less than impressed with dealership service, but this time it was seamless and so helpful. I got a loaner for the night so I could take my kid to school and go to work the next day. The service was quick and thorough. They were very helpful in getting me back into my car quickly. Every person I met was pleasant, helpful and polite. It was a very good experience. read more

I had an appointment in the morning for 50K service scheduled 4 days in advance. Many open time slots open. But no discount coupons. I was fine with it because it was close to home. The plan was to wait on site while the car was to be serviced. Got there in the morning and was told to go in line with the "Express Service" (AKA walk-in, no appointment customers). There was a line with about 2 dozen cars there. There was no estimated time for the completion of the service. I told the reception person that I had an appointment and it did not make sense for me to wait all day at the dealer. I asked him what is the point of making an appointment if you have to go in line with the "Express Service"? He replied: "Everyone there has an appointment." - Meaning: walk-in and appointment customers are bundled together. At the end, I decided to go somewhere else. This place is expensive, slow and disorganized. Waste of time! read more

Worst experience ever. Wow, What I can say? There are reasons why a lot of people writing negative reviews about this place. Please read some of the reviews before you come in here so that you know what you are expecting. I was surprised that the dealer I met is so disrespectful and asked me insulting questions after I told him I might not buying the car today and I want to take a look at the car first before I make my decision. How can I decide buying something if I don't look at it first. Honda makes great cars. I have been driving a Honda for many years. It seems like this place only focus on making "money" and forget about providing great services and respecting the customers. This Honda dealership is very close to my home but, unfortunately, I will go to a different dealership to buy the car I want this weekend. It is obvious this place need improvement, and some of the dealers here need training and aren't even prepared for the positions. Please beware that you will be treated "differently" if they find out you want to walk out there without buying cars. read more