Did not meet expectations. We like coming to this location because the service and cleanliness are usually pretty good. Parking is fine. The staff here are nice once you get your order. This visit was not quite great though. We waited quite a bit before our food came out, and with only a few people ahead of us. You would think we could at least have our drinks during the wait but no. The avocado bacon burger was absolutely delicious but ridiculously small. That was no way a quarter pounder smash burger patty. It was more like a small kid burger patty. The other burger was fine with a fair sized patty but it was touching the tray! Gross! We were too tired to argue. The bathroom was dirty and there was a dude in the women's bathroom probably because there was something wrong with the men's. I am having a hard time justifying what we paid for the experience so I doubt we will return to this location soon. read more

Shake Shack Austin, Domain - avocado bacon burger with a generous raw onion. yay. - Burgers Near Me - Austin, Texas

Food was fast and delicious! Amazing customer service, very attentive! Dine in is nice too read more

Shake Shack Austin, Domain - 'Shroom Burger Fries - Burgers Near Me - Austin, Texas

I ordered a cheeseburger, bacon and cheese fries, and a rootbeer float. I didn't like the bun at all, it was like foam and it had no crust on it. The burger was tasty but it didn't stand out. The fries tasted good too with the bacon and cheese but overall, it was all bland. My favorite item was the rootbeer float! That tasted good with the original root beer flavor. I'd grab that on a hot day walking around the Domain and maybe I'd give the burger another shot. read more

Shake Shack Austin, Domain - Cheese burger - Burgers Near Me - Austin, Texas

I've been in Shake Shack in 3 cities now, and this branch didn't disappoint. I loved the burger! Super tasty and fresh, also the fries were amazing. I tried a seasonal strawberry lemonade and it was pretty good. The place is nice and the people on front were super nice read more

Shake Shack Austin, Domain - Burgers Near Me - Austin, Texas

See all

AWESOME service!! Joey and Sophie went well far and beyond in making us out-of-towners feel like HOME!! We are from California, I was celebrating my birthday, and Joey made me feel extremely welcomed ! Once served, both Joey and Sophie ensured we had everything we needed !! Certainly TOP-NOTCH service !! Food was GREAT also. Can't say enough about this AMAZING restaurant !! When in Austin Domain, make sure to stop by !! read more

There tends to be a line because everyone has to order through kiosks, but the workers are still so friendly when bringing the food out. And the food comes out pretty quickly. I got the shroom burger. And I was really happy with it! The mushroom part was pretty big and filling. And the outer layer was so crispy. It was like a big onion ring, except it was mushroom. The only thing annoying is that when you bite it, you can get through the crispiness so easily, but it's kind of hard to get a clean bite out of the mushroom, also like an onion ring. So there were times where I bit off the breading, but I couldn't bite off the mushroom. Or I would try to bite it and the mushroom would end up just pulling out of the breading. Kind of an annoying way to eat, but taste wise it was all good. read more

See all

It's a solid little Shake Shack. It is spacious and clean and pretty consistent the way Shake Shacks are. They have cute little games in their outside space and there's a spot to park your pup at the entrance if you happen to have your dog with you. You can get some treats at the register which is really cute. The servers are always friendly and they crank out orders as best they can. Even when it's busy you will not be waiting too long. The food is solid. Thick and creamy milkshakes and solid burgers. I sometimes crave them, but this place is far from me now. I used to come here a lot when I lived nearer the domain. Also Shake Shack will put out a seasonal shake that's available for a limited it and if it weren't for the fact that I'm trying not to go overboard on eating a ton of sugar, I'd be here more often. read more

Shake Shack at The Domain delivers exactly what you'd expect: fast, satisfying burgers . My absolute favorite vegetarian burger ever is here: the 'Shroom burger. All the burgers are overly flavorful and just a little greasy. Service is not overly fast (be prepared to wait an additional 5-10 minutes beyond your expected wait time). Prices are more in line with a diner than fast food but you can often snag a coupon or a deal through the app. read more

Shake Shack Austin, Domain - Dubai Shake (limited) - Burgers Near Me - Austin, Texas

The best complements wouldn't be enough. My stomach would chime in, but that boy is stuffed. Luis, thank you so much, my new friend! Was the first to greet me and last to say "thanks for coming" in the end! Also, I apologize for forgetting the name.. but the lady who took my order, "Shake Shack, Hall of Fame!" Burgers - smashed, fries - long gone... 2 local honey beers. It's all smiles and yawns. So thank yall so much, yall made my night :) Yall fed my soul and my dramatic appetite Mr. T and Scarlett Pumpernickel read more

Shake Shack Austin, Domain - Yums - Burgers Near Me - Austin, Texas

They have the most delicious vegetarian burgers!! the service is very attentive and quick. The location and ambience is very California style. Highly recommend the milkshakes!!! Also through the app they have discounts!!! read more

Shake Shack Austin, Domain - Veggie Shack™ Box - 12 servings - Burgers Near Me - Austin, Texas

Meant I met a friend here for lunch. There is ample parking around the restaurant. They have indoor and outdoor seating which is great for a lovely day. If you are paying with a card you can use one of their kiosks so you don't have to wait in line to order. If you like black truffle, you will love the black truffle Burger. I couldn't really taste the sweet onions on the burger but all the black truffle flavor is exactly what I wanted. The black truffle Parmesan fries are also really good. The fries were fresh and had a little crunch and the black truffle is the same as they put on the burger. All in all this is a great burger place, especially if you want to hang out and not eat anywhere too pricey in the domain. read more

Food was great! The customer service was excellent and the store was clean! The order was correct and everything was amazing!

Couldn't order with a human. Customers are forced to use iPads near the registers. I asked if employees could take my order directly and they said, 'Sorry, no'. The older gent working laughed in agreement with my sentiment. I had to wait as the people in front of me selected and deselected, edited, reflected, decided, undecided. Finally came to conclusion and finished ordering. Employees were nice, shake was delicious. Maybe consider a shot clock or something? Worked well in baseball. read more

THE BIG: Located in the Domain, inside the parking lot of Macy's and across the lot from Punchbowl Social and Dick's Sporting Goods. Nice indoor and outdoor space with plenty of parking around. THE BLACK AND WHITE: I usually frequent Shake Shack once a month to see what new concoction they have made with their sandwiches. It ranges from a Korean fried chicken shack to Texas ribeye brisket shack. If none of these new menu items appeal to me, the classic shroom shack is my go-to. Love the fried mushroom with cheese inside and the option to forego the bun in favor of a lettuce wrap is a godsend. I would forego the seasoned fries as the extra dollar doesn't justify the sprinkling. THE FINAL BAMBOO: Overall, I typically spend ~$14 for a burger and fries but of course it could vary depending on how hungry I get. read more

The burger I had was absolutely incredible! It was so fresh and flavorful, and the service was top-notch. The manager was incredibly attentive and made sure I had everything I needed. read more

Shake Shack Austin, Domain - 'Shroom Burger Fries - Burgers Near Me - Austin, Texas

See all

Want an old-school, quality burger? Go to Shake Shack! Had the Spicy Shackmeister (double) and wow was it good! Served piping hot, this burger has some great spice but the quality beef flavor still come through. One of the best burgers I've had in the last 5 years! And the bacon cheese fries are a decadent side dish. Service: order at the counter, staff gives you a number and brings order to your table Value: great value Overall cleanliness: excellent Bathroom cleanliness: above average Staff: nice staff Ambiance: modern, airy, industrial Austin vibe read more

See all

Stopped by Shake Shack in The Domain hoping to spice up my day--only to find the spicy fries were out. Again. Two nights in a row. At this point, I'm pretty sure "spicy fries" are just a myth passed down by early Austin settlers. Like the Lost City of Queso. I was ready to be salty--like the fries I didn't get--but then... the burger. It was surprisingly good. Juicy, flavorful, and oddly enhanced by a fried pickle shoved in the middle like a crunchy little curveball. I doubted it. Then I bit into it. Then I ordered a whole side of fried pickles. They're dangerously addictive--like, "I may need an intervention" addictive. But let's talk ambiance. I went two nights in a row, and both times, the restaurant looked like a post-concert food court. Greasy floors, trash under tables, and--my personal favorite--the exact same constellation of food bits and mystery stains camped out beneath one table both nights. It was like a science experiment on neglect. Honestly, it left such a greasy impression, I'm second-guessing ever visiting the Phoenix location. If The Domain's version is any clue, I'll bring skates and a Hazmat suit next time. Great pickles, but the cleanliness? Shaky at best. read more

Location: this is located in the Domain shopping area. It is in front of the Westin hotel and across parking lot of Dick's Sporting Goods. We walked here from the Westin. Ambience: this is a burger joint where you go to the counter to order your food. You can use the automated menu but we went up to talk to employee and place our order. A couple was fiddling with the automated machine when we arrived and they were still fiddling with it after we ordered. There is amble indoor seating that is spread a bit way so you can have privacy. There is outdoor seating as well. There are condiments on the side. If you want to watch your burger being made, you can. Fun for the kids. You place your order and it is delivered to you and they check on you. Not fancy. Burgers are delivered in white paper bag. Fries in a paper tray. Silverware all plastic. Food: Order the French fries with cheese and bacon. They were piping hot and the fries were crispy on the outside and soft inside. The cheese with bacon was delicious. Add some of the Yellowbird Serrano sauce and it takes it to the next level. I got the burger with sausage. This location only has this burger, so I had to give it a try. I love sausages. The burger was piping hot and the beef quality is a high quality patty. The combination of the burger and sausage was unique and very good. I added some Yellowbird Serrano sauce for some spice and I was loving this burger. I have not had a burger this great in years! Cleanliness: above average Bathrooms: above average read more

See all

Overall decent experience, but a few things off put us - Great burgers, fries, and drinks - Sent out someone completely untrained, corporate training issue - Didn't give correct order, and gave our corrected order to the wrong person - Fully and truthfully, terrible music read more

Shake Shack Austin, Domain - Fries - Burgers Near Me - Austin, Texas

The burgers are fire from here! I enjoyed the doubleshack and the fries are good too over all great experience

Nice outdoor seating and covered patio so it made me want to sit outside. I was going to just get burger and fries but with Amex gold and their dining credit I decided to get the bites. So full and the shake was the best part. Burger was fresh and tender with freshly diced onion tomatoes and avocados. Fries spicy seasoning had some zing and was good to have on the side. Ordering was all digital and easy for me but I did see some people leave and there was a long wait. Not sure if ordering at register was closed but didn't see anyone there. With dining credit I may go back a few times a year. read more

See all

The burger tasted good enough but they're not putting much lettuce, you barely even see it on the picture that it's there. Also, the tomato is thin sliced. So as the patty on the cheeseburger is thin. Inflation is real. However, I like their tea and lemonade drinks. read more

Shake Shack Austin, Domain - Chocolate Peppermint Shake - Burgers Near Me - Austin, Texas

See all

Came here solely to review the chicken bites! While these might not be new to the Shake Shack menu, they were new to me. And they were delicious! Ordered the 6 piece to eat on the side and they ended up being the highlight of the meal! The white truffle burger was just okay. I think the truffle flavor would have been stronger with just one patty instead of two. Fries are also just okay. The cookies and cream mini shake was so good and had tons of oreos! But it was still the chicken for me. Delivered straight to my door, rescued me from this hangover! And still snacking on these bites in bed as we speak. Thank you, chicken bites!! read more

See all

Shake Shack has always been one of my favorite burger chains and I am glad they have one in the Domain in Austin, TX. Every time I have been to this location the food is good, the service is quick, and the ambiance is nice since the location is fairly new and they keep it clean. The parking situation can be a little tough depending what time you go because it is shared with other establishments but usually it doesn't take long to find a spot. If you get an order to go or online order, it is usually ready before you get there (or before the estimated time of completion) which can be a good thing if you get there early but also not so good if you are there on time and it has already been sitting there for a while. I have to use the dining credits on my AMEX cards every month and usually I pick Shake Shack because it is a pretty inexpensive option that is consistently good and doesn't make me feel bad about eating it afterwards because it is healthier than most burger places. 8/10 would recommend. read more

Shake Shack Austin, Domain - 3 borgors - Burgers Near Me - Austin, Texas

See all

Food was good till I got pulled a hair out of my burger... service was subpar after nobody offered to take my order then after ordering in the kiosk was asked to tip. Guessing I'm supposed to tip myself for ordering my own food? Very dissatisfied with my experience as a first time customer. read more

Shake Shack Austin, Domain - A hair in my burger - Burgers Near Me - Austin, Texas

As a chain, I love shake shack. As a location, this one is hit or miss for sure. This last visit was absolutely delicious with the perfect smash burger and fresh French fries. Other times the fries were clearly not fresh or the burger wasn't assembled with care. Their shack sauce is always delicious though. There aren't any better smash burger places in this part of town that I'm aware of, so I keep going back. read more

Food was great shakes were on point. Service was good. I did not like waiting on my self.

Man. This burger is different. So damn good. And the cheese fries! The cheeeeeese friessss are the way to go. Customer service is great. The dining area is clean. If you haven't tried Shake Shack, you must! read more

Shake Shack Austin, Domain - Shake Shack Burger Double with cheese fries - Burgers Near Me - Austin, Texas

Was so excited to enjoy a nice burger, beer and a shake. Sadly the dining room had no air conditioning and we waited 25 mins to get our food. When we finally got the food I went to get some ketchup for my fries and guess what...no ketchup!! Order that was delivered was wrong! Ate half my burger and left with the beer to drink on my walk home. Won't be going back! Bummed because I wanted a shake, but decided not to get one. $70 bucks wasted. Should have gone to Hat Creek! read more

I went today around 420pm and all the employees where sit the table by front door doing nothing. They would not take my son's order said to use Kiosk. They barely got up to get my order which was cold. Horrible attitudes and service not going back. so annoying read more

Burgers are good. But last time we visited, the place was so filthy, it was a pig sty. Awful. The restrooms were disgusting. My wife and I tried them. Every table was dirty. The kitchen floor was disgusting. Will never go again. Too much of a health hazard. read more

Im here at least once a week. Burgers are fire! One of the most consistent places in the Domain. Only down side is it may take a little while. (10-15 ) mins after ordering. And there isnt any signal or wifi read more

Man hold up! It was great!! The food was on point and delicious. Service was quick and courteous. Let me tell that the fries are the best. I mean they are so crisppity and crunchy!! read more

Shake Shack never disappoints! The food, especially at this location is always made fresh and is just so darn good! This place is honestly my guilty pleasure especially since it's pricier than most fast food. Their burgers are pretty good and I like that they add new, creative things to the menu from to time even with their milkshakes. If you don't order online though then be prepared to wait 20-30 minutes. They are slow considering they make everything fresh. If you've never had Shake Shack then you have to try them out and if you're ever in Austin then this location is the best with the customer service and food! read more

Shake Shack Austin, Domain - Chicken sandwich - Burgers Near Me - Austin, Texas

about a week or two ago - my door dash driver stole my complete order for 6 ppl. Jansen the manager helped me through the situation and also was quick to redo my order and felt bad about the situation and gave me promo stuff over a situation that he could not control. Hope he continues to be apart of ShakeShack and will go often bc of it ! read more

I ordered a shack burger and crinkle cut fries online. Ordering was easy and they had my order ready in minutes. The burger is delicious from top to bottom. The meat has bits of crunch on the outside, but not burnt, and the bread was so good. the lettuce and tomato tasted fresh. The sauce and cheese were the perfect ingredients that puts it all together. My only gripe is that I wish this burger were bigger; not in height, where you have the option to add another patty, but rather in width. The fries have always been my favorite of every fast food burger chain. Golden and the perfect crunch level! Ketchup was already packed in a plastic container, which I appreciate since, I never enjoy opening multiple tiny sauce packets. read more

See all

Can't get order right for a double. When I let the manager know I received singles he rudely responded "so do you want another patty?". Staff then awkwardly dropped off the patties at the table. Anyways, the picture shows how the doubles turned out. Most places would have remade the order. Very poor customer service. I will not be returning to Shake Shack. read more

Shake Shack Austin, Domain - Double cheeseburger. Poor customer service. - Burgers Near Me - Austin, Texas

The Black Truffle burger looks nothing like the picture. Picture big and juicy, real life smashed and mushy. Fries are just fries nothing special. The Dr Pepper was flat but changing to Coke Seemed to fix the issue. The restaurant was busy but self serve register is easy to use. The greeter, Sergio, was helpful and energetic. I was expecting more burger goodness for the money and reputation. read more

Visited Shake Shack at the Domain for the first time. Was greeted promptly upon entering. Since it was my first time visiting a shake shack, I asked questions while ordering. The employee who took my order was very helpful. After about a 7-minute wait, my food was brought to my table. Burger and fries were hot and fresh. Everything was just what I hoped it would be. I didn't order a shake although I really wanted one. Didn't want to stray that far off my diet. Perhaps next time. read more

What a disappointment that was. Starting with the parking lot full of THEIR trash everywhere. We walk in and the attendant refuses to take our order unless we paid cash, otherwise we have to do their job and use the point of sale / kiosk. The place was so filthy. The kitchen floor was a pig's trough. Disgusting. The bathroom was even worse. The burger was OK. The cheese fries were lumpy and sat under a heat lamp or reheated. All the tables were dirty. We had to clean our own, including the chairs. Wow. This place used to be outstanding, but I will skip it going forward. A health hazard. read more