Hilltop Kia

(226 reviews)

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

Clean Machines

(34 reviews)

Professional, honest, and selling quality vehicles at a reasonable price in this economy. Couldn't…read moreask for much more. I bought a 2003 crv and waited a couple months to see how it would last before I left a review. Couldn't be happier. I'll be returning when I need another vehicle.

First of all, Anthony is a very honest person. I needed to help my daughter get a new-to-her car…read more She specifically wanted a stick shift so I looked on Marketplace. Anthony was near me so I went to check out a 2007 Outback with 85,000 miles. I learned a lot about him and how he does business - he had as much information as he could get about the car (Carfax and other), had the car checked out by a mechanic and was fine with me taking it to my mechanic. The car was perfect for her and the price was perfect for me. His inventory is constantly turning over, I highly recommend you reach out, let him know what you want and he can help you find what you need.

Cartelligent

4.7

(564 reviews)

After trying to source an ultra-low-mileage 2001 911 Turbo on my own--coordinating PPIs and chasing…read moreemissions details across state lines, only to have the car sell--I switched to a broker. That was the right call. Cartelligent sourced my 2023 911 GTS, and the experience was excellent. David, the founder, knows both the cars and the market. He took the time to understand what I was actually looking for, then challenged my assumptions. That led me to choose a low-mileage CPO car for my first Porsche--a decision I'm glad I was pushed toward. I worked with Christian throughout the purchase and delivery, and he was professional and attentive. The delivery specialist handled the handoff with real care. The entire team was friendly, focused on my needs, communicated clearly, and operated with professionalism end to end. They have the network, expertise, and discipline to navigate the market efficiently--no wasted time, no dead ends. Buying a car, simplified. I plan to purchase a new truck in the fall, and Cartelligent will be my broker again. Highly recommended if you're serious about finding the right vehicle.

I had a somewhat negative experience working with an advisor at this location, and the experience…read moremade me wary of Cartelligent overall. It seems like it can be good in the right circumstance, but it's worth being a bit careful about it. A friend highly recommended the advisor, saying that they'd saved her a lot of money on her car lease and made the process easy for her. I called and talked for over an hour to the advisor. They were knowledgable and friendly - great customer service. I figured that I may be able to save a little money by looking for a deal myself, but that I wanted to save the time and hassle, so the cost would be worth it. Also, I liked the idea that Cartelligent had access to better deals than I would by purchasing at volume from fleet managers. My plan was to lightly get offer prices myself, compare them to the price Cartelligent got, and then hopefully having validated that they were beating my price sufficiently, I could use them forever and rest assured that it was a worthwhile deal. I reached out to a few dealerships and got opening offers. I was shocked when my Cartelligent advisor came back with an initial price that was worse than three of the five dealerships I'd reached out to, and that was before their $600 fee. When I explained this, they responded a little defensively and asked for proof I had better deals. When I provided it, they came back the next day with an offer $50 a month cheaper than the one they first sent me - a cost difference of $1,800 over the course of the lease! Thank goodness I'd looked on my own and not taken their word for it. The experience shook my faith a bit, so I decided to negotiate with the other dealerships myself and compare. Once I got a bit further into the process, I gave Cartelligent the ability to win my business if they could get to a specific number by dropping their quote a little further. They were unable to do so, so I kept negotiations up elsewhere. Specifically, when I asked if they could get to that number, the whole email they wrote back was "That's awesome. That's a great deal" and that was the last I ever heard from them. With a little bit of work, I ultimately was able to secure a lower price than Cartelligent had before taking their $600 fee into account. Using Cartelligent would have cost me many hundreds of dollars more than negotiating on my own over the course of my lease. At the same time, I was trying to sell my car through them. I did their thorough online process, taking pictures and filling out the form. After it was clear I was going to negotiate a bit and not just take their first price, I stopped hearing about the sale process from the advisor. After the "That's awesome" email, I never heard back from them again, even after asking for updates on the sales process over email. They ultimately never gave me a quote on my car. I think they got mad at me and ghosted me, which I found surprising and unprofessional. It's possible I was able to get an unusually good deal because the EV market is weak right now. The second quote - the one $50 lower - was reasonable, and it did take me a little work to beat it. However, it was clear to me that you should always do your own due diligence and get quotes to check the ones they give you. If you do that, ultimately, you aren't really saving yourself that much work, so I'm not sure the $600 fee is worth it. Edit: David reached out, and we talked about my experience. He sounded as surprised as I was by my experience, and he's looking into it. I was impressed that he would follow up!

S&R Motors

4.1

(296 reviews)

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

MCCOY Auto Brokers

(203 reviews)

Can't thank Alaric enough for his patience, efficiency, and professionalism…read more This was my first time working with a broker and after this experience, I won't be doing without. Not only did he save me the time spent at the dealership and endless conversations, he found me a deal I could have never gotten on my own. He went above and beyond and I highly recommend him! Thank you!

Working with McCoy Auto Sales was an exceptionally smooth and professional experience. Rich made…read morethe entire process of finding and purchasing my car remarkably simple and efficient. I called McCoy Auto Sales, and within a week, Rich had located the perfect car for me in Southern California and arranged for it to be delivered directly to my home. His communication was clear, his follow-through consistent, and his attention to detail outstanding. Rather than the typical dealership experience, McCoy operates with transparency. McCoy Auto Sales is a quality business whose service outweighs the cost. I would confidently recommend them to anyone seeking a hassle-free car-buying experience.

Dave's Auto Repair

4.5

(144 reviews)

Excellent service! I highly recommend Dave's for all your Honda and Acura car care need.read more

I have a 66 Chevelle with a 2012 Ctsv motor and I called for a simple recharge of my ac. I broke a…read morehard line and replaced it and just need my ac to be recharged and the lady said are you sure that's what wrong, then says they just don't work on anything that old. Weird cause I'm calling for a simple recharge of r134a. For a 2012 motor. Aight bye!

Letcher Bros. Auto Repair

4.7

(334 reviews)

Came in for a Drain and Fill, Spark plug replacement, oil change, and tire rotation…read more Less than half of what local dealership charges for less than half of the service. Clear and updated communications. Respectful of my property. Will continue to come back for more service work.

Great service at a fair price. Mike and his crew always takes time to review what has to be done…read moreand recommendations for future repairs if necessary .

Commercial Titan Wraps

(40 reviews)

I wanted a vinyl race stripe applied to my 24 mustang gt. I could have gone with a cheaper option,…read morebut didn't want my race stripe to look cheap, so went with Commercial Titan Wraps and they did not disappoint! You pay for what you get, and my race stripes are PERFECT. They took their time, and it shows. I couldn't be happier and highly recommend!

Noe and Gaston are amazing to work with. They had a week to work with the team for proofing the…read moredesign and print specs, install a 53-foot trailer destined for a road show, Sisters of the Road (SoTR). They worked under a tight schedule and met the task with great professionalism, excellent communication. They paid attention to all the details, and the installation guys did an excellent job installing the wrap. Would highly recommend them. Thank you Commercial Titan Wraps!!

SafeBuy

(230 reviews)

Eran is the best! If you're not car leaning or knowledgeable, and/or you're hesitant and doubtful…read moreabout moving forward on any used car, you don't have to worry about it and can completely trust SafeBuy and Eran! He's the consummate professional, excellent work ethic, and absolutely knowledgeable and competent. Eran is so awesome and accommodating. He seems ready and eager to work for & with you, and he made himself available as best he could with me. Even though it's clear from his website the area range he covers, and that he's open to go even further (for, in my opinion a small additional charge), he went extra far for me; and furthermore he's always ready seemingly at a moments notice (which won't always be the case, of course, but shows that as long as he's available, he'll jump to work with you [reflective of how awesome service & work ethic he has])! The extra (again, for an small [IMO] additional charge) he was wonderful in considering for me was even as far as a used car dealership in Roseville! Just FYI, for him Gilroy is too far (haha, had to try, because he's awesome and I was desperate for the car, so for him to). And he works hard to make it that his customers don't have to do anything additional, and that he'll take care of it all -- he doesn't expect you to meet him there (although you have the option; he offered/was-open for me to be there to do it with him, but since the dealerships were like 40+ miles out, I opted not to), or to meet with him beforehand, or even afterward; you can correspond and coordinate just text and/or phone. If anything, you just might have to call the dealership and give them a heads up (telling them the time and Eran's name & business). He goes out, takes the car for about an hour, and checks everything. But beyond that (and what I mean about excellent work ethic and consummate professional) is that he documents it all (photos on top of his notes), and he goes in, around, and even under the car and looks at all the nook and cranny of all the car parts & aspects. He took plenty of photos of anything remarkable of the car (dents, paint deterioration, oil/grease stains [underhood of the car], interior issues, etc.). He has a whole form with a checklist that checks ranging from fluids to condition of belts to lights working to hoses to condition of the tires & brakes and the rest; even takes note if there's a spare tire & wheel jack. Of course he hooks up his OBD tool to check for any codes. Then he sends you the report with all of his findings, gives you a call to talk it all over and he gives his impression, then you send payment -- he's really cool about payment and states "however you want to pay"; Paypal, Venmo, Zelle, Apple Pay, Cash, Check, whatever. He gave me the impression that I wanted him to be my own mechanic; so I even asked him. And it's a credit to him to have replied that, to keep professionalism and can't claim exploitation, he doesn't do both (PPI and mechanic). He is on the high end of what you might estim8 ($180; more if you send him outside his normal area/range [I don't believe more than $200]), but I was happy to spend that on him. I'm a novice with cars (general knowledge enough, but not enough to be able to identify whether car parts are in good order and/or would last or not), so I wasn't confident in my ability to buy my first used car. I used him twice (would have been three times, but Gilroy was too far away). In the end, the used car I got has worked great for the last 6 months. And he saved me from buying an amazing car (high end Hyundai; $3k) but in such under-the-hood horrible shape that it would've been 3x the cost of the price just to repair everything -- which is proven when I saw the listing remain for 2 whole months and priced reduced twice down to I believe $2800! After it all, I brought my used car to 2 mechanics after him, and they confirmed 4 out of the 6 concerns he had -- which, granted, it's not like Eran has a car lift and a whole lot of time to thoroughly check as much as a mechanic with a garage would. He mistook cosmetic blemishes on the serpentine belt and the brakes as old age and maybe needing to be replaced -- which didn't end up being the case. But he did get the transmission deficiencies, signs on a certain valve gasket, parking brake, and other aspects right on the mark. I can't say good enough things about him! I was only able to feel confident enough to buy the really old used car that was in my budget because of him. And it's been nothing but a success! 6 months later, after taking care of the issues and potential concerns Eran noted, the car has not given any problems (that could have been foreseen; it still is a really old car so some things are bound to have come up organically) -- proving how much Eran and SafeBuy is really stellar and impeccable! If you're not the best with cars, you can absolutely trust Eran and SafeBuy; as much as you can trust his willingness, commitment, integrity, experience.

Eran's the man! I've had some shady car buying experiences in the past but Eran was able to take a…read morelook at a car on short notice and gave it a thorough inspection that made me feel confident in buying the car. He was super straightforward about what the car needed and what service could wait and I was able to drive off in a new whip and peace of mind.

Pinole Goodyear

3.3

(139 reviews)

Came into Pinole Goodyear over the weekend for what I thought was just a tire issue, and ended up…read morehaving a great experience. They balanced, rotated, and filled my tires, did an oil change, and pointed out a few other things to keep an eye on. I appreciated that they explained everything clearly and never made me feel pressured. Tim, the new owner, was awesome. He took the time to talk with me and introduced me to his staff and the mechanic working on my car, which made the whole experience feel honest and transparent. Good prices, great service, and a team you can trust. I'll definitely be coming back.

I've been going to the Goodyear in Pinole Vista Shopping Center regularly since before the…read morepandemic. We have two cars in our household and they get their regular services and tires there. I am someone that does not know much about cars but the guys at Goodyear have always given me their honest diagnoses on all of my vehicles while also giving me a lesson on Auto 101. They will also tell me if something is out of their reach or expertise.Most every time, this shop is able to accommodate my busy mom schedule and they are local if you live in 94803! The Goodyear has good guys.

Mobile AC Service

(12 reviews)

He answered right away and provided me with an excellent service and fix my AC problem.read more

He did a great job evacuating my AC system and came back after I had replaced the failed hose,…read morecondenser and dryer to recharging my ac system. If needed I will definitely call him for other AC related work.

Nohr's Auto Brokers

(114 reviews)

I have 2005 Mustang GT convertible one person came in and that's the person who bought it. I think…read morehe presented the car correctly and it sold for what I wanted. I would definitely use him again

Patrick Nohr has been in business for 35 years and it's easy to understand why. Together with…read moredaughter Molly they run a straight forward used car business, honest and not pushy at all. I bought a 2023 Q7 there a couple of months ago, got a fair deal including for my 2015 Q7 trade. After 2 months I was told I needed front brakes, Pat stood behind the car and replaced all the brakes for us. If you're looking for a used car start here, if they don't have it I'll bet they will find it for you

Tire & Wheel Pro Services

4.0

(75 reviews)

I see this place got some tough reviews. I don't know if these folks were just swamped, so it was…read morerepresentative of those times or what, but I'm super happy with my experience. I went here because a friend recommended them to me, said they were nice and super helpful. I needed my flat tire fixed, within seconds they had identified the nail, and he asked me if we wanted to plug it. I was like yes please. The mechanic was done in less than ten minutes and I got charged fifteen bucks. I'm pretty confident I've paid an arm and a leg for having my flat tire fixed before, so I was really really happy at how quick and effortless it was. I didn't see any cars before me, so maybe that contributed to the speed, but it was genuinely less than ten minutes. You can't ask for more than that in my opinion, this will be my go-to recommendation for flat tires.

Got my WRX wheels and alignment done here and they took care of me. They had the wheels in stock,…read moremounted and balanced them right, and the alignment report was all in spec. Car drives straight now with no shake, even at freeway speed. I recommend this shop to anyone who wants their wheels and alignment done right. A++++

Toyota of Berkeley

3.1

(292 reviews)

We had a great experience working with Miguel at Toyota of Berkeley. He was knowledgeable,…read moreresponsive, and easy to work with throughout the process. The experience felt straightforward and low pressure, and the process was quick and smooth. He even stayed a little late to help finalize everything for us. We love our 2023 Honda Pilot. Thanks again, Miguel!

BE AWARE: Toyota of Berkeley's I-80 Junction service center charges an additional 3% fee if you…read moredon't pay in cash. This was not disclosed when I dropped off my car. I only discovered it when I arrived to pick it up... after the work was already completed. At that point, I had no real choice. They had my car, I'd arrived via Uber, and there was no practical way to go withdraw $800 cash from the ATM at that time of day even if I could get to one. I was effectively stuck. The repair itself (replacing an oxygen sensor) cost about $800, which already felt high. A quick Google check shows the typical range is $300-$600. The part itself costs about $200 for the genuine Toyota part and my statement says that they took 1.5 hours to complete the work so labor accounts for the remaining $600 of cost which means I paid $400/hour here. On top of that, I was charged another 3% simply for paying by card. For those doing the math, it's true, $25 more isn't a fortune. But the issue is the lack of transparency and the feeling of being squeezed for every dime with no way out. Fees like this should be clearly disclosed upfront, verbally and prior to the work being done... not quietly added when the customer no longer has options. To make matters worse, the repair took three days, despite being promised it would be completed in one. I'm sharing this so others can make an informed decision. There are many reputable Toyota mechanics in the Bay Area who do quality work without surprise fees, and keeping your car for 3 days for 1.5 hours of work. I'll be taking my business to literally any of them going forward.

Pele's Muffler Works

(185 reviews)

I was referred to Pele's Muffler Service by my mechanic. I drove to the location in Albany and was…read moregreeted by the owner, Pele. He listened to my description of the issue, and advised when he could look at my car. Pele is knowledgeable, warm and a good communicator. When I returned on the day agreed upon, Pele's grandson, Junior attended to my car. He explained the process to repair and properly space the distance between my right tire and exhaust pipe. He also quoted the price and time to complete. This young man was professional personable and my car was repaired in under an hour. The owner Pele's inspected the work and I was on my way as a new and satisfied customer I am pleased to support this family business as they build legacy. I recommend Pele' Muffler Service for your vehicle repairs. Also, there is a nice garden of flowers, and sweet potatoes and more along the fence area. Thank you, Ms. P. Harrison

"Your asking for too much" .. "Shut up!" : lagi atoe…read more Totally disrespectful! How un-safe, & threatening. Manager put THE WRONG NUMBER WAS ON MY INVOICE sheet!! Causing me trouble: The California Department of Consumer Affairs, Bureau of Automotive Repair Smog Referee Specified a very specific catalytic converter part number to Pass Smog inspection. (Ripped of by another dealer) So, therefore, Confirming the CORRECT NUMBER was good Due diligence ALL IMPORTANT. But I was told, to my face, "Your asking for too much" .. "Shut up!" : lagi atoe Result: THE WRONG NUMBER WAS ON MY INVOICE sheet!! When I got home and called the Referee. Just disrespect. Adding insult to injury: -Manager: "We can take the catalysts converter off" and leave me stranded in the middle of nowhere, off the freeway? Really?. How un-safe, & threatening. Excellent, If you like being insulted?

Yen's Auto Service

4.7

(101 reviews)

Love these Guys and their " Old Fashioned INTEGRITY " !!!…read more My Accord Battery is only 14 - 18 months old. However it died unexpectedly @ a ' ' Refueling Stop ' in Berkeley @ the GAS STATION on Shattuck @ Ashby. Luckily they have a Mechanic Shop in there, and the fellow in there obliged me with a " Jump Start ". Mysterious why it had died suddenly then was ' back up ' Performing Beautifully !!!! Despite which I needed a Battery & Alternator Check to Satisfy Myself Fully that All is Well. Called Mr. Hamza @ Yen's Auto to explain the situation. He suggested I bring it in ASAP for a " Charging System Check " - which I did the same day about 4 weeks ago. Him and his Assistant Mr. AFSAND , who I'd dealt with previously , had me pop the hood to connect their Meter Etc giving my Charging System ' A CLEAN BILL Of Health. Nice to have " Honest Mechanics in the Vicinity " !!!!!!

1 star only...because 0 isn't an option…read more I booked an 11:00 a.m. appointment for an oil change in advance. I wasn't a walk-in. When I dropped off my car, I was told it would be ready around 12:30-1:00 p.m. and that I'd receive a call when it was done. I decided to stick around the area. At 1:00 p.m., after waiting two hours, I walked back to check on the status and found that they hadn't even started working on my car. When I told them I was leaving, the employee suddenly asked if I could wait another 10-15 minutes because he could "start it now". So frustrating. My scheduled appointment meant absolutely nothing until I complained and I was not interested in a rushed oil change... If your business can't honor appointment times, don't offer appointments. Respect your customers' time. I would not recommend taking your business here. I certainly won't be back.

Auto Amigos

4.2

(5 reviews)

This dealership ship has the best customer service ever mind you I've purchased cars from other…read moredealerships like Nissan & Honda but by far this dealership has offered me the best customer care. From the moment you walk in to the very warm and professional greeting to the moment you walk out the door with your car, they truly want to give you the best service and the best price. My husband and I have bought two cars from this dealership and years into having them they are still running great and we have had no issues with them. I HIGHLY recommend them and I 100% trust their cars. If you're looking for a good, used car Auto Amigos is definitely the place to go to. Don't go get ripped off else where!

I was in an accident late July and my previous vehicle was totaled. So I was once again in the…read morepursuit of a new truck. The staff was very helpful and found me an AWESOME Ford STX F-150!!! Thank you and I recommend Auto Amigos Richmond for your next Vehicle Purchase

Midway Muffler & Brake

4.5

(86 reviews)

Absolutely recommend! Friendly front desk, honest and fairly priced. I love everyone here & I do…read moresend Friends & family to Midway! I do need to go in for a big oil change 100,000!!!

Great place. I have a 1996 S10, it would just stop running. 2 other shops refused to look at it…read more Bob took the time to trace the challenge and fix it. He has done the same for the older Corolla and Civic that my daughters use. He has alot of experience and is good with communicating with people.

Take 5 Oil Change

(58 reviews)

Great team of men...excellent service !! Very thorough...my…read morecar felt so much better ...she was happy !! Highly recommend...i will be back for my regular oil changes/car upkeep ! Thank you !

I took my lincoln and Stinger twice already. nice kids working there and knowledgeable enough ti…read morechange ur oil

Junkcat

See more unrecommended reviews

(326 reviews)

Great service, and the owner seems like a great guy. He and his worker have a strong work ethic and…read morefair pricing. I also love how much he gives back to the community at the expense of his own time. I do think Nick could be kinder and more patient towards Sean, who works hard.

Junk Cat recently held their annual 'Everything Free' day, a major giveaway of furniture and other…read moreitems saved from landfill. Hundreds of people attended. I wish I was able to attach a photo of this event. It is a wonderful free service to our community.

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

179 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Bev Q. and Tottie M.

15 years ago

Leased our vehicle (Kia Forte) from Hilltop Ford, and we're very pleased with the overall vehicle itself. The staff, most notably Jason Taylor, Phil Cooper, Garnett Thompson, and Adam Brown, were extremely efficient, competent, professional and welcoming. Thank you, gentlemen. These guys provided the utmost in customer service, from the locating of our specific vehicle type, to color, interior/exterior requirements, to having us test-drive the car, up until the final paperwork to finalizing the package. Jason and Phil went over and above their customary efforts to work with us and explain everything in detail, as well as keeping us abreast of what was transpiring during the course of our conversations, both on the phone and in person. We drove off satisfied customers. You can be certain that we will recommend this specific dealership to our friends, relatives, and acquaintances. On another note, because our vehicle is new, we have not, as of yet, experienced nor dealt with their service (technicians )department. We have, however, read some negative feedback from Yelp regarding customers bringing their cars in for different types of service, i.e. tune-ups, transmission work, etc., etc. This would be a a concern for us in terms of having our vehicle brought in for service in the future. We have read that some service departments over-charge, as in the case of some dealerships that we've dealt with in the past, in the Concord area. Other concerns would be where service depts. have created false problems in the vehicles that were brought in and, in turn, would tell their customers that they discovered a problem with the vehicle where there was none to begin with. We hope this is not the case with this particular service dept. at Hilltop Ford, as their sales staff is quite commendable and top-notch in their customer and client relations. Ideally, all departments of a dealership should be outstanding, and we're hoping this is the case with Hilltop Ford. Other than that, our experience with HIlltop Ford is one that we enjoyed and are happy to share with other patrons. read more

Lynda O.

10 years ago

Never bought a new car before in my life; I had parameters that included not paying interest and taking depreciation losses for driving off the carlot. It took a couple weeks but I drove home yesterday in an all electric 2016 Soul. What a jewel of an experience. I have to tip my hat to my husband who did all the phone work and initial bartering with Raoul. Before I knew it a white brand spanky new Soul had Lynda written all over it !~! We were able to trade in my sister's '14 Sorento that was way too large for us and get a much more suitably sized ride. There was a moment when a communication misstep appeared and a rather large cash deposit was expected. Unable to do that, I thought we were taking home the car we drove in but... They were able to adjust the finances so that we could all agree on a down pmt and the amt of the monthly pmts stayed within our budget. Increasing our fuel efficiency from the Under-20 mpg in the Sorento to over 100 converted mpg in the Soul made me smile as I passed a station yesterday and automatically looked down for the gas gauge - which does not exist. I hope to do that a thousand more times before the feeling gets old. The car is a dream, beautiful to look at, easy to drive and loaded with features it may take the entire three-years of the lease to learn to use. We can fit both the Soul and our Scion Xb in the allotted one parking spot in our co-op. How cool is that !~! Thank you, Raoul and the team at Stead's Hilltop Kia. We'll be back for a new lease in three years, hoping electric cars are even better. Namaste. read more

Debbie J.

11 years ago

I just bought a Kia Optima 2015 from Hilltop Kia. I am absolutely in Love with My new car. I had the pleasure of The Internet Supervisor Moe who assisted me with the purchase of My Awesome New kia Optima. Let me tell you this Man bent over backwards to make sure I was purchasing the Vehicle I wanted. He took me on a test drive to give me a chance to experience what the vehicle drives like and how comfortable I would be in it. He hung out most of the day with me getting my financing completed, He also keeps in touch with me to make sure I,m completely satisfied and to see if there are any questions I may have about the vehicle. I feel very confident that if I do need ANYTHING that Moe will assist me. This is the second vehicle I purchased from Hilltop Auto Plaza. I also own a 2011 Ford Ranger 4x4. I also love my truck. I will ONLY purchase vehicles from Hilltop Auto Plaza. I HIGHLY recommend them if you are shopping on the internet for a vehicle you would be in the best dealership in this State I guarantee. I also visited other dealerships to compare the services available from one end of Contra Costa County to the other, NO ONE could even be compared to Hilltop. I found not only inattentive sales persons but some were even rude to me as I looked around the lots and asked questions. NOT ACCEPTABLE Purchase from Hilltop your experience will be excellent service, and contact Moe He will go out of his way to assist you and continue to be available if you have ANY questions or concerns Debbie Johannes read more

Katie M.

25 days ago

We had been communicating with several dealerships regarding pricing and inventory, but our experience with Hilltop Richmond Kia stood out from the beginning. We worked with Mel for over a week, and she was consistently responsive, straightforward, and transparent. She quickly provided multiple quotes based on different down payments, interest rates, and trade-in values, making it easy to compare options and make an informed decision. When we arrived at the dealership, Moe took over and made the buying experience exceptional. He went above and beyond to ensure everything went smoothly. He was knowledgeable, accommodating, and never made us feel pressured. The entire purchase process was efficient, easy, and stress-free. We ultimately chose to drive from Sacramento to Hilltop Richmond Kia because of their clear communication, competitive pricing, and the fact that they had the exact vehicle we wanted. We purchased a 2027 Kia Telluride HEV X-Line SX Prestige AWD, and we couldn't be happier with our decision. The extra drive was absolutely worth it. We are extremely happy with our purchase and highly recommend Hilltop Richmond Kia to anyone looking for a transparent, professional, and customer-focused buying experience. A special thank you to Mel and Moe for making this one of the best car-buying experiences we've ever had! read more

RIch F.

183

10 years ago

I would highly recommend this place ANY day! I worked with Moe and Carlos the first day but backed out of the deal that day because I wasn't ready to buy a car just yet, I just want some information and see if I could get approved. Moe tried really hard to get me in that Sorento and his team did amazing at that effort. I just needed time to think. After seeing another dealership the next day and being lied to I immediately called Carlos since I knew Moe was off already and told him I'm ready to do business with them. He congratulated me on my approval at an even lower rate than initially offered and told me the car would be ready by 12 the next day! Next day Monday I come to the dealership and see Carlos and as promised, paperwork and car ready! Even took the time to walk outside to make sure it's the exact car I wanted and even introduced himself to my wife before I had the chance to. After that Roule and William took over at the financial office and they made things so effortless. They made sure I got out here at a timely manner. Days after I even got follow up calls to make sure I was good with my purchase. All in all they took care of me. Went out their way to find me a good deal and make it painless. I could go on but I "tried" to keep it short. Thanks guys! read more

Ann A.

9 months ago

After an incredibly frustrating experience with another Kia dealership, my husband reached out online to Safeel "Moe" Mohammed at Hilltop Kia to request an out-the-door price for a 2026 Kia Sorento Hybrid X-Line SX Prestige. Moe replied almost instantly with a clear, detailed quote--and it was the best offer we had received from any dealer. From that point forward, the entire process was seamless. We finalized the deal in under an hour and were able to complete most of the paperwork electronically, which was a huge time-saver. When we arrived to pick up my new Sorento, Moe was extremely attentive, welcoming, and accommodating. Instead of feeling rushed or pressured, we spent most of our time with him going over all the amazing features of the vehicle. His patience and knowledge made the experience truly enjoyable. We also had a wonderful interaction with Garnett Thompson, the finance manager. Completing the paperwork was efficient, transparent, and surprisingly pleasant--no haggling, no hustling, just straightforward professionalism. The 2.5 hour drive to Richmond was absolutely worth it for this level of service. Thank you, Moe and Garnett, for treating us with respect, valuing our time, and making this the best car-buying experience we've ever had. read more

Carol N.

10 years ago

The thought of entering into 'negotiations' with a dealership was making me physically ill. So when I saw the reviews for Hilltop Kia and Ford saying these people were honest and straightforward, I went to see for myself. The first day, I just wanted to look - didn't test drive. I liked the Kia Soul but it was a little above what I was comfortable with. Lewis, my salesman, said he could bring the price down. He didn't pressure me and didn't ask for my phone number before I left the lot. I went to another dealership to look around. That salesman showed me a used car for the same price as the Kia that had 50k miles on it. I felt like I was in a war zone and would have to fend off the crooks. I decided to go back to Kia and stop looking anywhere else - too stressful. Lewis patiently worked with me on trying to solve my dog hair problem. Most cloth gloms onto the hair and you can't vacuum the stuff out. We considered re-upholstering with leather but the Kia has smooth cloth and I think it will be okay. When the paperwork was finished, I didn't get a different total (except for taxes and fees) than we'd agreed upon. The Finance Dept Manager was very clear on my options and I liked him too. Good people at that Dealership. Thank you! read more

Darrell R.

9 years ago

MOE you rock. Tony and I love our cars . We had the intention of buying one car but ended up buying two cars . We were greeted by Moe when we arrived with a smile and kindness. MOE stayed with us the whole time even after he was suppose to leave for the day. He was amazing to work with. He was very helpful with all our of questions and even laughed at my silly jokes . If you need a new car talk to MOE... CARLOS, thank you for finding the best pricing and financing for our vehicles. I was amazed when I came in the next day to drop off a title for my trade and you told me u found a lower payment for us. So thankful for you and that dazzling smile . Thank you for making us feel like family . Garnett, I don't know how you do it, but you sure do know how to line up that paper in the printer. You made us feel welcomed and valued. Thank you for staying late to finish our paperwork.. Thank you to everyone behind the scenes that we never met. The ones that worked hard to detail our vehicles so we could leave with shining new cars. The popcorn lady who made us fresh popcorn . Again, Great team. Thank you for all you do.. We do feel like a part of the Kia family. read more

Robin M.

9 years ago

After reviewing Consumer Report's 2017 car buying guide, the Kia Optima was rating highest among the sedans. Above Toyota and Honda. My husband and I went to test drive the Optima with a little bias...leaning toward the Honda. The plan was to try several high rated vehicles. The optima was nice....and the 2016 year end clearance had an Optima turbo SXL in the showroom with all the bells and whistles. Beautiful! Mo was our salesman....and he was obviously knowledgeable and low key on pressure. The product speaks for itself approach. We did our homework. So off to the Toyota Avalon...test drive. Super smooth, but pricy....and not matching the bells and whistles of the Kia Turbo. Then Honda....the Sport Special Edition was nice. I sit in the vehicle and feel at home, but the ride was a bit jerky. My mind kept thinking of the Kia. We searched consumer guide on the 2016 Kia Optima. Almost as impressive as the 2017 review. Next day....back to Mo....and he casually let us make our mind up on owing a super cool vehicle. Carlos was equally pleasant and efficient to make the deal a go. Highly recommend them.... Love my car read more

James H.

9 months ago

5-Star Experience at Hilltop Kia Just took delivery of a fully loaded 2026 Kia 3-row SUV from Hilltop Kia--easily the best car-buying experience we've ever had. 10/10. We'd already test-driven the exact model at a closer dealer, but they wanted over $7,500 in unwanted, overpriced dealer add-ons. After endless haggling we got it under $2,000 and still it was still overpriced, redundant, and unwanted. We then contacted other KIA dealers including Hilltop Kia (130 miles away) and Moe replied right away with a true out-the-door price--no games, no hidden fees. We did almost everything by email and text and had the purchase documents finalized within an hour. When we arrived at the dealer, Moe had all the paperwork ready, the SUV was perfectly detailed, and we were in and out in under an hour. Moe and the Garnett, the Finance Manager, were straightforward, zero pressure, and genuinely pleasant. If you want honest pricing and a hassle-free process, go see Moe at Hilltop Kia. read more

Michael S.

2 years ago

We recently had the pleasure of test driving a Kia EV9 at the Hilltop Kia dealership, and couldn't be happier with the outstanding customer service provided by JC. He greeted us with a warm smile and genuine enthusiasm, even though it was his first day back from paternity leave! His knowledge and passion for the Kia brand were immediately apparent, and he patiently answered all of our questions, making sure we felt confident and informed throughout the entire process. Not only was JC incredibly knowledgeable about the Kia EV9, but he also took the time to walk us through all of its features and functionalities, highlighting its impressive performance, safety features, and overall capabilities. We're not immediately looking to purchase just yet, maybe later this year, so we were very thankful for the no-pressure approach. If you're in the market for a new Kia, I highly recommend visiting this dealership and asking for JC. You won't be disappointed, five stars all around! read more

Dionne J.

7 years ago

I am extremely happy with the recent purchase of the Kia Stinger and the extraordinary service I received starting with Lewis Belt and Vercy Jones all the way to financing with Garnett Thompson! These three gentlemen took great care of me from start to finish! First of all, they found me the exact car I wanted and delivered it when said they would. They answered all my questions (sometimes twice because I asked multiple times for clarity). They all were professional; I didn't feel pressured one bit. I wasn't held hostage, meaning the entire process did not take very long. Again, I am so elated with my car! It's exactly what I want. I'm sending my family and friends here too! So, if you're looking for professional service that provides that personal touch, look no further...Lewis will help and support you! Thank you Lewis, Vercy, and Garnett for making me one of the happiest Kia drivers out there! See you when it's time for our son's first Kia! read more

Summer H.

477

9 years ago

Raoul and Edgar are the best! Getting a new car is a big decision so I had A MILLION questions about the whole thing. I took a few days to think it over after my first visit and they were both SO patient with me. They didn't make me feel rushed or uncomfortable, they just answered all my questions and helped me do what was best for me! I was super nervous (I'm leasing for the first time), but they helped me through every part of the process and even followed up with me after to make sure it was going well. If you are in the market for a new Kia or Ford, or even just need a starting place for a new (or used) vehicle, then Hilltop Kia is a great place to start! Big expenses are always a little less painful when the customer service is good haha Thank you Raoul and Edgar! P.S. I got the Kia Sportage (LOVE IT!) It has the best rear visibility (in my opinion) of most compact SUVs. read more

Rhea C.

9 months ago

I had an outstanding experience working with Moe at Hilltop Ford & Kia! From the moment I walked in, Moe made the entire process smooth, stress-free, and genuinely enjoyable. He is incredibly knowledgeable about the vehicles, patient with questions, and truly listens to what you're looking for. What stood out most was Moe's honesty and professionalism, he never pressured me, explained everything clearly, and went above and beyond to help me find the perfect SUV within my budget. His friendly attitude and dedication turned what can often be a daunting experience into an easy and exciting one. If you're in the market for a new vehicle, I can't recommend Moe enough. He's exactly the kind of salesperson you hope to find: trustworthy, attentive, and genuinely committed to customer satisfaction. Hilltop Ford & Kia is lucky to have him! Five stars all the way! read more

Vanessa C.

10 years ago

Five stars easy! Maria Ferro is an amazing salesperson! I was shopping for a new Kia Soul and wanted the transaction to happen quickly. Maria and her manager Adam Brown listened to exactly what I wanted in the car and they got it for me. They didn't have a Soul with the combination of features and exterior color that I was seeking, but Maria found the right car at another dealership. Then she brought the car to Richmond for me, all without any added cost. When I was ready to buy, they gave me a very good price. Finance manager William Waheeb got the contract ready so fast, making sure everything was very clear and easy for me to understand. I was so impressed by how professional and efficient everyone was, every step of the way. Everyone worked together so smoothly and are plainly a great team together. An all around excellent car buying experience. read more

Leila F.

4 months ago

I had an amazing experience with this team, and I specifically want to recognize two incredible women, Shawn and Mel. Shawn was so kind, genuine, and supportive throughout the entire process. She truly made me feel cared for as a customer and went out of her way to help me. She also helped me get a month of car insurance included, which I really appreciated and showed how much she advocates for her customers. Mel also went above and beyond in every way. She searched endlessly to help me find the right car and even personally delivered my vehicle from Richmond to Vacaville. That level of effort and dedication is rare, and I'm extremely grateful she made that happen for me. Both women made this experience smooth, stress-free, and genuinely positive from start to finish. I highly recommend them and truly appreciate everything they did for me. read more

Sarah T.

4 years ago

An uninsured motorist hit my daughter's parked vehicle. Rental car was not covered and she was in the market for a replacement vehicle. We ended up buying a Kia Forte GT Line from "Moe" at Hilltop Kia. Moe was Fantastic and we had a streamlined stress free fun experience! He was kind, personable and very knowledgeable. He shared all the updated information we needed to know to make a knowledgeable decision. He even cared to help me understand all the new technology and helped setup safety features for my daughter's daily use in mind. As a mom, I really appreciated this! My daughter loves her new Kia Forte! At Hilltop Kia, they really have a wonderful team of professionals you would want to deal with. Thank you Moe for making it a solid good experience!! I would definitely recommend my friends and family to go visit Moe!!! ~Sarah T read more

Pradeep N.

10 years ago

I had two blown tail lights that turned out to be caused by busted filaments in the lamps. Mark (the service manager) made sure I just got charged for the replacement of the lamps, rather than for a complete diagnostic (a $170 difference). Kevin, one of the service reps, was incredibly helpful and friendly--I was running ~20 minutes late for my appointment, but he still managed to get my car checked out and fixed in less time than it took me to get a cup of coffee and a bag of popcorn from their waiting area. All said and done, it took less than $15 and 30 minutes for them to fix my car, give it a good rinse, and get me on my way. Service visits are never fun, but this center not only took care of my car, but showed a real respect for my time. Definitely a great option if your car needs work! read more

Tony F.

11 years ago

I live in Vegas and Purchased my New 2016 Kia Sorento from Hilltop Kia. I had very good deal all worked out at another dealership and just for the heck of it, I tried Hilltop Kia since they had the same vehicle I wanted and was shocked when they offered me an even better deal and shipped me the vehicle. My salesman was Raoul Fulcher, Jr. and it was a pleasure to work with him and the sales manager Adam, I never imagined it would be this easy to lease an out of state vehicle, instead of spending all day at a Vegas dealership haggling back and forth, Hilltop just gave me their best offer out of the gate and it was a done Deal, KUDOS to Raoul and Adam and all the staff at Hilltop Kia!!! That's how buying a care should be, I Will be back for my next purchase. GREAT JOB HILLTOP!! read more

Phoebe B.

11 years ago

This was my first time purchasing a brand new car and my experience at Hilltop Kia was exceptional. Both Lewis and Moe helped make my car buying experience a good one! They were both friendly, knowledgeable, professional and made my experience stress-free. They answered all my questions, were hospitable and guided me in the right direction! I purchased a 2016 Kia Soul. Lewis stayed with me during the entire experience and wasn't lacking in his ability to engage in great conversation! If you need a new car, go to HilltopKia and ask for Moe and Lewis....they'll hook you up and support you with making a decision you won't regret. In fact, you'll be glad you made the decision to go to Hilltop Kia every time you jump in your car! -Phoebe Blaschak, happy customer! read more

Hilltop Kia - car_dealers - Updated August 2026

People who viewed Hilltop Kia also viewed

Hilltop Ford

4.0

(489 reviews)

Let me start off by saying I never intended on purchasing a new car. I brought in my 2016 Kia Soul…read morefor service. 10 years old with 190,000 miles. The blessing was I drove off the lot with a 2024 Mazda CX-30. My sales representative John Tomahn was knowledgeable, professional, and very down to earth. He and the team, Eddie Cervantes and Garnett Thompson went above and beyond to keep my niece and I comfortable during the process. Thank y'all so much for lunch. The customer service was phenomenal. If you're in the market to buy a new or used car, go see this team. Thank you John, Eddie and Garnett. I love my new reliable car!

John T turned a stressful day into a pleasant comforting empathetic professional experience. A…read morespecial recognition to John T very wise and excellent at customer service. Everyone I experienced here were very helpful and considerate! A Very Satisfied Customer! Evelyn R

Hilltop Chrysler Jeep Dodge Ram

4.1

(571 reviews)

Gio the salesman and Mike the finance manager, were extremely helpful. Made my experience at…read morehilltop dodge so easy, no hassle no pressure, the entire experience felt like I was hanging out with my cousin and uncle. They definitely have made a customer for life. I would recommend Hilltop Dodge to anybody in the market for a new car. You can not Beat the experience and professionalism. Thank you very much Gio & Mike I appreciate everything you did for me.

Hilltop Chrysler Dodge Jeep RAM Review…read more What went well? In a word... Geo! And I don't mean the vehicle sold in the '90s. I mean Geo, our Sales Consultant, who provided one of the best car-buying experiences either of us has ever had. We were there to purchase a Jeep Grand Cherokee, and I was there to support the person actually buying the vehicle. Geo greeted us and was very friendly from the start. He helped us inspect the vehicle, answered our questions, and demonstrated his knowledge of it. A lot of Sales Consultants don't have the answers when you ask specific questions about a vehicle, but Geo was extremely knowledgeable. He then took us on a test drive that he tailored to what she wanted to experience with the vehicle. This really highlighted what the vehicle could do and allowed her to see how it would handle in different driving situations. Most test drives are less than 10 minutes--you go on the highway, maybe take the back way to the dealership, and that's it. Geo made sure that all of our questions about what the vehicle could do were answered. When it came time to talk numbers, he was very upfront, and we genuinely felt that he was advocating for us. We had a couple of things we went back and forth on, and he engaged in an open and honest discussion, which we really appreciated. Geo came up with a final price that she was very happy to agree to. Geo then took us over to see Mike in Finance, and the experience continued to exceed our expectations. Mike was also funny and engaging and, more importantly, FAST! I have bought cars where signing the paperwork was literally like pulling teeth! This was fast, with no hard sells or unnecessary add-ons snuck in like so many dealerships do. When we did discuss an extended warranty, he also customized the warranty to fit her needs perfectly. Honestly, the experience was so good that it has me thinking about coming back and getting a car for myself! I highly recommend Hilltop Chrysler Dodge Jeep RAM, and especially Geo, if you're looking for a vehicle. They made the entire experience easy, honest, and enjoyable

Hanlees Hilltop Toyota

3.3

(963 reviews)

Jason the new service manager. Help me solve a simple problem. I left my gas cap looseread more

i had the best experience ever with the manager jason allen. what a professional. my wife was…read morealso impresswed

Hanlees Hilltop GMC

3.4

(154 reviews)

This is the location where I purchased my vehicle from last year, and I have never experienced such…read moregreat service before. I always be sure to get my truck service each time a recommendation comes up and the service team and everyone else within the building are always so sweet and professional.

It seems like they are always under staffed, called 4 times today and no response straight to…read morevoicemail. Hire some more staff, disservice to customers.

Toyota of Berkeley

3.1

(292 reviews)

Hanlees Hilltop Nissan

3.1

(394 reviews)

Garry was awesome and he helped me getting fixed my car. The process was transparent, they also…read moregave me a rental

I brought my vehicle in for an oil change and specifically requested only the complimentary brake…read moreinspection that comes with the service. My service advisor, Martha Reyes, initially wrote it up as a brake diagnostic, but I immediately corrected her and clearly stated that I did not want a diagnostic only the complimentary brake inspection. Despite that conversation, I was charged $130 for a brake diagnostic that I never authorized. No one called or texted me to explain the additional work or obtain my approval before performing it. I left feeling overcharged and misled. Customers should never be billed for services they did not authorize, especially after clearly communicating what they wanted. I expected honesty, transparency, and better communication. Unfortunately, that was not my experience.

Andy's Auto Body

(36 reviews)

Auto body repair quality work and excellent customer service , honest and fair pricesread more

100% on point paint match good server and andy is always with a good attitude thank you Andyread more

Ba Auto Repair